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Herb Chambers Ford of Braintree - Service Center

Braintree, MA

4.6
865 Reviews
Call Service Center (781) 848-1350

865 Reviews of Herb Chambers Ford of Braintree - Service Center

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May 10, 2023

Great service from the technician Ian. Great communication from the service writer Drew. Car was fixed correctly the first time. More

by Joe S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Pierce, Drew Bailey
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May 15, 2023 -

Herb Chambers Ford of Braintree responded

Joe, thank you for leaving a review about the exceptional service you received from Ian & Drew! We appreciate you trusting the Herb Chambers Ford of Braintree team with your vehicle and hope to see you again next time!

May 08, 2023

Diagnosed issue quickly. Pleasant and efficient. Car was returned in a quick and timely manner. More

by JW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Larkin, Drew Bailey
Report | Print
May 10, 2023 -

Herb Chambers Ford of Braintree responded

We're glad we could help resolve this issue for you and get your car back quickly! We hope you come to visit us again next time you need anything! Thank you! - Herb Chambers Ford of Braintree

May 08, 2023

staff was extremely helpful Work was completed in a reasonable time I was very happy with the staff they were great More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Martin
Report | Print
May 11, 2023 -

Herb Chambers Ford of Braintree responded

Michael, thank you for your excellent rating and review of Herb Chambers Ford of Braintree! We appreciate your kind words about our staff being extremely helpful and completing the work in a reasonable time. We're delighted to hear that you were very happy with their great service. Safe travels and thank you!

May 06, 2023

Excellent customer service from appointment, to drop off and pick up. Very easy and no waiting More

by tpmy58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Larkin, Drew Bailey, Paul Martin
Report | Print
May 09, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for trusting us to provide five-star care! We look forward to seeing you back at Herb Chambers Ford of Braintree next time!

May 05, 2023

The work that was done was okay but unfortunately who ever touched the car for last they left the hood not locked well then when I got in the highway it almost open all the way up .. luckily I noticed an More

by Tpereira1991333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
Report | Print
May 09, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for reaching out. We appreciate you bringing this to our attention and will make sure the situation gets addressed with our team to ensure it doesn't happen again in the future. Thanks again and please don't hesitate to reach out if you have any further concerns. Respectfully, Scott Lewis - General Manager - slewis@herbchambers.com

May 04, 2023

Great service - simple process and great communication. Offering easy and timely solutions. They keep my car running efficiently. More

by cartyken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin, Drew Bailey, Paul Martin
Report | Print
May 05, 2023 -

Herb Chambers Ford of Braintree responded

We're thrilled to hear about your positive experience at Herb Chambers Ford of Braintree! We're happy to hear that our team provided great service, a simple process, great communication, and easy solutions for you. It's always our priority to keep your car running efficiently and we appreciate the opportunity to serve you. Drive safely!

April 27, 2023

My car's passenger air bag light was lit and would not go off. The tech did a great job diagnosing and correcting the problem. Drew provided excellent customer service and went above and beyond. I am very sa More

by frankbrundage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
Report | Print
May 01, 2023 -

Herb Chambers Ford of Braintree responded

We're glad to hear our team provided excellent service for your car, Frank! We're glad Drew and the team could help resolve this issue for you! It's always satisfying to hear positive feedback from our customers like you! Thank you! - Herb Chambers Ford of Braintree

April 17, 2023

Very satisfied with the repair work and the suggested maintenance work and was completed very timely! All the work was explained by the agent and quotes for future work provided! Thanks! Great job! More

by edsonnyd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
Report | Print
Apr 19, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your experience! We're thrilled to hear that you're satisfied with the service provided by our team and we hope you won't hesitate to reach out if we can be of assistance again in the future. Take care! - Herb Chambers Ford of Braintree

April 16, 2023

This particular dealership is without question one of best on the south shore. I intend to be a regular customer. Thank you! More

by rdkelley55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aidan Cullinane
Report | Print
Apr 18, 2023 -

Herb Chambers Ford of Braintree responded

We're so happy the visit could earn us five stars! We look forward to assisting you again! Thank you! - Herb Chambers Ford of Braintree

April 15, 2023

Safe, courteous, professional and good folks all-over. I've been coming here for over 20 years. Best service in town. I can rely on them to do the right job the right way. More

by nosix
Recommend Dealer
Yes
Employees Worked With
Daniel O'Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Norian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin, Paul Martin
Report | Print
Apr 17, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for your confidence in the Herb Chambers Ford of Braintree team! We're truly grateful for all of your support over the past 20 years and look forward to seeing you at your next visit. Take care!

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