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Herb Chambers Ford of Braintree - Service Center

Braintree, MA

4.8
800 Reviews

800 Reviews of Herb Chambers Ford of Braintree - Service Center

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December 24, 2022

Drew was very helpful in dealing with a frustrating situation. I appreciate his flexibility! Thanks Drew! More

by Pedrogolab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2022 -

Herb Chambers Ford of Braintree responded

Drew and our team are glad you enjoyed the experience here! Thank you for being a Herb Chambers Ford of Braintree customer!

December 23, 2022

Information about what my car needed and costs was clearly given. I was shown the stats on the tires I was buying. I was told they could also complete the recall work. Everything was done so professio More

by p.carelli@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Herb Chambers Ford of Braintree responded

This is what we love to hear! We appreciate your 5 stars and look forward to seeing you next time at Herb Chambers Ford of Braintree!

December 22, 2022

Herb Chambers Ford service in Braintree has always been top notch. I never go anywhere else. Drew, my service rep, was so helpful and honest about what I needed to get my son’s car road worthy. Thank yo More

by tompaola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your review, Tom! We're so happy that Drew and the rest of our team provided you with an excellent visit! -Herb Chambers Ford of Braintree

December 22, 2022

Pleasant experience, Khoa was very polite and took care of my needs very efficiently, He was nice to drive my car around to me. More

by Redradroo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khoa
Dec 27, 2022 -

Herb Chambers Ford of Braintree responded

Thank you for your 5 stars! We're so happy that Khoa provided you with an excellent service appointment! -Herb Chambers Ford of Braintree

December 16, 2022

Great place to do business with service is good and the service people are excellent More

by mcmahanjjm49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin
Dec 19, 2022 -

Herb Chambers Ford of Braintree responded

Thank you for taking the time to share this kind review! We're grateful for your support and look forward to your next visit with us here at Herb Chambers Ford of Braintree!

December 16, 2022

Did my recall from the time I first entered the dealership to when I left was only 1/2 hour. Great job. More

by triebster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Herb Chambers Ford of Braintree responded

We're glad our team could make your experience a quick one! Thanks for visiting Herb Chambers Ford of Braintree and please don't hesitate to reach out if we can be of service again in the future!

December 16, 2022

This was the quickest service to date. We service 2 fords with Herb Chambers Ford and Khoa does a great job each time. More

by EP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Herb Chambers Ford of Braintree responded

Thank you for trusting Herb Chambers Ford of Braintree with the care of your vehicles! Khoa & the team appreciate your kind feedback and look forward to seeing you next time!

December 16, 2022

The service was good but I was very disappointed when i got home and noticed that the mechanic replaced one of my new $20 a piece lug nuts with a bottom of the line crappy lug nut. No explaination given. N More

by francis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2022 -

Herb Chambers Ford of Braintree responded

It's disappointing to hear that we didn't earn your five stars. If you're willing, I would appreciate the chance to speak with you about this directly and see if there is anything that I can do to help. Please consider giving me a call. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

December 14, 2022

Parts and maintenance didn’t ask if I had a car code, they just assumed and locked my key in my car. I had to than ask the front desk minutes before they closed to call me a cab which costed me 40$ back More

by do
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Drew Bailey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Herb Chambers Ford of Braintree responded

It's hard to see you weren't satisfied with your experience. We strive to provide 5-star experiences and I apologize for missing the mark. If you are willing, I would appreciate the opportunity to learn the details of your visit so we can improve going forward. Please reach out when you have the chance. Scott Lewis - General Manager - slewis@herbchambers.com

December 13, 2022

Khoa A did a great job servicing my car! ! This Dealership is the best one around!! I never have any concerns when I bring my car here!! More

by klg2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Khoa A
Dec 14, 2022 -

Herb Chambers Ford of Braintree responded

Thanks for the five stars! We're glad to hear that Khoa could assist you during your visit with us here at Herb Chambers Ford of Braintree. We hope to see you back!

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