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Herb Chambers Ford of Braintree - Service Center

Braintree, MA

4.6
866 Reviews

865 Reviews of Herb Chambers Ford of Braintree - Service Center

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May 26, 2023

Herb Chambers Ford of Braintree, provided excellent service, on my last visit. Drew was exceptional. He was extremely professional and courteous. He communicated effectively,in terms of cost of servi More

by MScardoni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
May 30, 2023 -

Herb Chambers Ford of Braintree responded

We're thrilled to hear about your exceptional experience with Drew & the team here at Herb Chambers Ford of Braintree! It's always our goal to provide top-notch service and clear communication. Thanks for recommending us - we appreciate your trust in our team for your automotive needs!

May 25, 2023

Overpriced compared to other ford dealers and vey poor customer service at the Service department! More

by Pedro Lazaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Nguyen
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Herb Chambers Ford of Braintree responded

Pedro, I'm disappointed to see this review and would like the opportunity to get some additional feedback about your interactions with our team. When you have a moment, would you please reach out to me directly? Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

May 24, 2023

Paul and the staff at Herb Chambers were fast and efficient everything was done quickly and on time as always They are the best at what they do and i will recommend them to anyone that needs service More

by joemaykis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Martin
May 25, 2023 -

Herb Chambers Ford of Braintree responded

We're thrilled to hear that Paul and our team at Herb Chambers Ford of Braintree were fast, efficient, and delivered everything on time for your service needs. We truly appreciate your recommendation and support. Please don't hesitate to reach out if you need help with your Ford in the future.

May 23, 2023

The service department has always been quick to service my vehicle on short notice. Excellent More

by jameshanley881
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Martin
May 25, 2023 -

Herb Chambers Ford of Braintree responded

We're so glad our team continues to provide you with efficient service, James! Thanks for being a Herb Chambers Ford of Braintree customer and please don't hesitate to reach out the next time we can be of assistance!

May 20, 2023

I have used this dealer several times and I have been completely satisfied. They are very friendly, courteous. They always keep you informed while you are wsiting. More

by mary.allenirish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your review, Mary! We're honored that our team earned your 5 stars! -Herb Chambers Ford of Braintree

May 19, 2023

The service department at Herb Chambers Ford is very well managed. Drew communicates clearly and gets the job done. More

by robertlcornell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
May 19, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for your excellent review, Robert! We're honored that Drew earned your 5 stars! -Herb Chambers Ford of Braintree

May 19, 2023

Always a positive experience there. Fast and expert service. I would definitely recommend this dealership. Extremely happy with Braintree Herb Chambers! More

by andicev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin, Drew Bailey, Paul Martin
May 19, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your positive experience! We're so happy that we earned your 5 stars! -Herb Chambers Ford of Braintree

May 18, 2023

Great customer service and support. I went for a sticker and had a headlight replaced with no issues. The staff at Herb Chambers are always aware and attentive to detail. Drew and Rich More

by nduffy1055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard , Drew Bailey
May 19, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for the wonderful review! We appreciate you taking the time to share these kind comments about Drew, Richard & the rest of the team here at Herb Chambers Ford of Braintree and we look forward to serving you again next time. Take care!

May 16, 2023

My service advisor Jack Nguyen kept in constant communication with me throughout the entire process. He was always kind, helpful and professional. Everyone I communicated with was responsive and if More

by sdedrn9598
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023 -

Herb Chambers Ford of Braintree responded

We're glad Jack and the team made the process of servicing your vehicle so easy! We love knowing that you found it so easy to return your rental vehicle here when you came to pick up your vehicle! We hope your vehicle continues to perform at its best and look forward to your next routine appointment! Take care and thank you! - Herb Chambers Ford of Braintree

May 14, 2023

Customer service was good and even help me with other things thank you guys much. More

by keithfrederick12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023 -

Herb Chambers Ford of Braintree responded

We're so happy the experience was up to our usual standards, Keith! We look forward to seeing you again soon! Thank you! - Herb Chambers Ford of Braintree

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