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Herb Chambers Ford of Braintree - Service Center

Braintree, MA

4.8
800 Reviews

800 Reviews of Herb Chambers Ford of Braintree - Service Center

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May 04, 2023

Great service - simple process and great communication. Offering easy and timely solutions. They keep my car running efficiently. More

by cartyken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin
May 05, 2023 -

Herb Chambers Ford of Braintree responded

We're thrilled to hear about your positive experience at Herb Chambers Ford of Braintree! We're happy to hear that our team provided great service, a simple process, great communication, and easy solutions for you. It's always our priority to keep your car running efficiently and we appreciate the opportunity to serve you. Drive safely!

April 27, 2023

My car's passenger air bag light was lit and would not go off. The tech did a great job diagnosing and correcting the problem. Drew provided excellent customer service and went above and beyond. I am very sa More

by frankbrundage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Herb Chambers Ford of Braintree responded

We're glad to hear our team provided excellent service for your car, Frank! We're glad Drew and the team could help resolve this issue for you! It's always satisfying to hear positive feedback from our customers like you! Thank you! - Herb Chambers Ford of Braintree

April 17, 2023

Very satisfied with the repair work and the suggested maintenance work and was completed very timely! All the work was explained by the agent and quotes for future work provided! Thanks! Great job! More

by edsonnyd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your experience! We're thrilled to hear that you're satisfied with the service provided by our team and we hope you won't hesitate to reach out if we can be of assistance again in the future. Take care! - Herb Chambers Ford of Braintree

April 16, 2023

This particular dealership is without question one of best on the south shore. I intend to be a regular customer. Thank you! More

by rdkelley55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aidan Cullinane
Apr 18, 2023 -

Herb Chambers Ford of Braintree responded

We're so happy the visit could earn us five stars! We look forward to assisting you again! Thank you! - Herb Chambers Ford of Braintree

April 15, 2023

Safe, courteous, professional and good folks all-over. I've been coming here for over 20 years. Best service in town. I can rely on them to do the right job the right way. More

by nosix
Recommend Dealer
Yes
Employees Worked With
Daniel O'Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Norian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin
Apr 17, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for your confidence in the Herb Chambers Ford of Braintree team! We're truly grateful for all of your support over the past 20 years and look forward to seeing you at your next visit. Take care!

April 12, 2023

Prompt service and easy vehicle dropoff. Only performed what I sought and didn’t pressure me to act on other recommendations at this time More

by Mccarthysteve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aidan Cullinane
Apr 14, 2023 -

Herb Chambers Ford of Braintree responded

Steve, thank you for taking the time to share your experience at Herb Chambers Ford of Braintree! We're glad our team provided prompt service and made your dropoff easy. We appreciate your business and look forward to seeing you again!

April 03, 2023

They are all very professional and efficient. Everything is explained so that customers are understanding. They are kind and caring. More

by Trrike01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel O'Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for the kind comments about our Herb Chambers Ford of Braintree team! It's our privilege to serve you and we look forward to doing so again in the future. Take care!

April 02, 2023

Always transparent with required service. Beats expectations in terms of expedited timing. Checks in during the service to raise any addl service required More

by Anthonybissanti82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for trusting the Herb Chambers Ford of Braintree team with your service needs! We appreciate your loyal business and look forward to your next visit!

March 28, 2023

Very helpful with my all me service needs, great customer service and transparency between the mechanics and customer. More

by Kick1649
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2023 -

Herb Chambers Ford of Braintree responded

Thanks for the five-star rating and kind words! We look forward to seeing you again! - Herb Chambers Ford of Braintree

March 28, 2023

Brother my 2022 Ford Explorer for first service. Asked Drew how long it would be. He stated an hour or so. My vehicle was completed in way less time. Excellent service and experience. More

by Brian
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for the great review, Brian! We appreciate you trusting the Herb Chambers Ford of Braintree team with your Explorer and hope Drew & the crew can be of service again in the future. Take care!

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