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Herb Chambers Ford of Braintree - Service Center

Braintree, MA

4.7
849 Reviews
Call Service Center (781) 848-1350

849 Reviews of Herb Chambers Ford of Braintree - Service Center

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September 12, 2023

The staff was friendly, helpful and knowledgeable. Working with Jack N. was pleasant. The waiting area was clean More

by ediers125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2023 -

Herb Chambers Ford of Braintree responded

We're glad to know you had a pleasant experience with our team at Herb Chambers Ford of Braintree, and that Jack N. was able to assist! Thanks for the feedback on our clean waiting area too - we appreciate it!

September 11, 2023

I was attended to in a cordial and professional manner. All I came in contact with were very friendly and professional. More

by Ronzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Martin
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Sep 14, 2023 -

Herb Chambers Ford of Braintree responded

Hey Ronzo, we're glad to know you had a friendly and professional experience with our team at Herb Chambers Ford of Braintree. Thanks for the positive feedback! We'll see you next time. Safe travels!

September 11, 2023

Great service, fast reliable repairs on Ford. Quick diagnostic review of problem with Ford vehicle. More

by L.jmarshall.neit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 14, 2023 -

Herb Chambers Ford of Braintree responded

Hey Neit, thank you for the positive review! We're happy to hear that you had a positive experience with our service repairs at Herb Chambers Ford of Braintree. We'll see you next time! Safe travels!

September 07, 2023

Oil change service was quick and efficient. Recommended additional services which I will do in next service. No pressure from service advisor to do right away. Thank you! More

by edb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy
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Sep 08, 2023 -

Herb Chambers Ford of Braintree responded

We're glad to know that you had a quick and efficient oil change service at Herb Chambers Ford of Braintree! We appreciate your feedback and look forward to seeing you on your next visit! Safe travels!

August 31, 2023

Cyndi was phenomenal. Very personable and kept us informed through every step. Very professional and will definitely come back More

by Kellicatstevens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy
Report | Print
Sep 01, 2023 -

Herb Chambers Ford of Braintree responded

Hey Kelli, thank you for the positive review! We're glad to know that Cyndi provided you with such a great service experience at Herb Chambers Ford of Braintree. We appreciate your support and hope to see you again! Safe travels!

August 31, 2023

Expected a second day of service due to potential starter problem but was pleasantly surprised that it was a battery problem; more easily resolved. Amount of waiting time was as expected and staff members w More

by Charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Payment Representative
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August 25, 2023

They were able to fix my car and timely fashion. Friendly service department. Get me well informed problems and status of repairs. More

by Mikeouellet
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2023 -

Herb Chambers Ford of Braintree responded

Hey Mike, we're glad to know our team at Herb Chambers Ford of Braintree was able to get your car fixed promptly and keep you well-informed throughout the process. Thank you for sharing your positive service experience! We'll see you next time. Safe travels!

August 25, 2023

Friendly, honest and helpful all workers are Really nice and they go out of their way to make sure that things get done right More

by Joecleggett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Bailey
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Aug 28, 2023 -

Herb Chambers Ford of Braintree responded

Joe, we appreciate your kind words about our team at Herb Chambers Ford of Braintree. We're glad to know that you found us friendly and helpful! Thanks for the review.

August 23, 2023

Had a problem, went on line, filled out form. ..was able to get next day appt....problem solved....thanks More

by Paul
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy Regimbald, Maxwell Segal
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Aug 24, 2023 -

Herb Chambers Ford of Braintree responded

Hey Paul, we're happy to hear that our online appointment system worked well for you and that your issue was resolved promptly at Herb Chambers Ford of Braintree. Thanks for the feedback! Safe travels!

August 14, 2023

Ford Service did a great job on 2018 ford edge major repair. Drew Bailey very professional and demonstrated top communication skills. More

by Kn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Bailey
Report | Print
Aug 15, 2023 -

Herb Chambers Ford of Braintree responded

We're glad to know our service team did a great job on your 2018 Ford Edge repair. It's wonderful that Drew was able to assist you professionally and effectively! Thanks for choosing Herb Chambers Ford of Braintree.

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