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Herb Chambers Ford of Braintree - Service Center

Braintree, MA

4.7
834 Reviews
Call Service Center (781) 848-1350

834 Reviews of Herb Chambers Ford of Braintree - Service Center

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August 31, 2023

Expected a second day of service due to potential starter problem but was pleasantly surprised that it was a battery problem; more easily resolved. Amount of waiting time was as expected and staff members w More

by Charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Payment Representative
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August 25, 2023

They were able to fix my car and timely fashion. Friendly service department. Get me well informed problems and status of repairs. More

by Mikeouellet
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2023 -

Herb Chambers Ford of Braintree responded

Hey Mike, we're glad to know our team at Herb Chambers Ford of Braintree was able to get your car fixed promptly and keep you well-informed throughout the process. Thank you for sharing your positive service experience! We'll see you next time. Safe travels!

August 25, 2023

Friendly, honest and helpful all workers are Really nice and they go out of their way to make sure that things get done right More

by Joecleggett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Bailey
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Aug 28, 2023 -

Herb Chambers Ford of Braintree responded

Joe, we appreciate your kind words about our team at Herb Chambers Ford of Braintree. We're glad to know that you found us friendly and helpful! Thanks for the review.

August 23, 2023

Had a problem, went on line, filled out form. ..was able to get next day appt....problem solved....thanks More

by Paul
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy Regimbald, Maxwell Segal
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Aug 24, 2023 -

Herb Chambers Ford of Braintree responded

Hey Paul, we're happy to hear that our online appointment system worked well for you and that your issue was resolved promptly at Herb Chambers Ford of Braintree. Thanks for the feedback! Safe travels!

August 14, 2023

Ford Service did a great job on 2018 ford edge major repair. Drew Bailey very professional and demonstrated top communication skills. More

by Kn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Bailey
Report | Print
Aug 15, 2023 -

Herb Chambers Ford of Braintree responded

We're glad to know our service team did a great job on your 2018 Ford Edge repair. It's wonderful that Drew was able to assist you professionally and effectively! Thanks for choosing Herb Chambers Ford of Braintree.

August 11, 2023

Always friendly and professional, always! Well trained Ford mechanics, In a comfortable setting, etc. PERFECT!!!! More

by ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin
Report | Print
Aug 14, 2023 -

Herb Chambers Ford of Braintree responded

Hey Ken, we're delighted to hear that you had a perfect experience at Herb Chambers Ford of Braintree! Thanks for the shout-out about our friendly and professional team. We look forward to seeing you next time!

August 08, 2023

These people were exceptional. First time I was there since my husband died. I wasn’t treated any different than when he was there with me. More

by broderick8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin, Drew Bailey, Paul Martin
Report | Print
Aug 09, 2023 -

Herb Chambers Ford of Braintree responded

We're so glad to know that our team at Herb Chambers Ford of Braintree was able to provide you with the same exceptional service. Thank you for your kind words and we look forward to assisting you in the future!

August 04, 2023

The work on my vehicle was done in a timely manner to my satisfaction.thanks More

by darlene hines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy
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Aug 07, 2023 -

Herb Chambers Ford of Braintree responded

Hi Darlene, It's great to hear your service visit met your needs and earned us five stars. We hope you continue to enjoy your vehicle and look forward to your next appointment! Thank you! - Herb Chambers Ford of Braintree

August 02, 2023

Thanks again for the great service . a very happy customer !!!! As always great product support . More

by BTrieber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin
Report | Print
Aug 03, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for your loyalty and for choosing Herb Chambers Ford of Braintree for your vehicle needs! We look forward to assisting you again in the future! Safe travels!

August 01, 2023

Drew, service adviser, addressed my needs, recalls, quickly and efficiently. He kept me updated on the status of the work and got me in and out quickly. More

by Satisfied customer
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
Report | Print
Aug 01, 2023 -

Herb Chambers Ford of Braintree responded

We're glad to know that Drew and our team at Herb Chambers Ford of Braintree were able to assist you efficiently! We appreciate your feedback, and we'll be here if you need anything else in the future. - Herb Chambers Ford of Braintree

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