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Herb Chambers Ford of Braintree - Service Center

Braintree, MA

4.6
861 Reviews
Call Service Center (781) 848-1350

861 Reviews of Herb Chambers Ford of Braintree - Service Center

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March 22, 2025

Dianne was wonderful! She went above and beyond to make sure I was satisfied with my car repairs. More

by darlene hines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dianne
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Mar 25, 2025 -

Herb Chambers Ford of Braintree responded

Darlene, we're happy to hear Dianne provided you with exceptional service during your recent visit here at Herb Chambers Ford of Braintree! Thanks so much for trusting us with your vehicle and please don't hesitate to reach out if we can be of service again in the future!

March 22, 2025

I can’t say enough about this dealership Herb Chambers Ford in Braintree. I’ve been buying and servicing my cars for almost 30 years. I can’t imagine going anywhere else. The service department istop-notc More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Metherall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2025 -

Herb Chambers Ford of Braintree responded

Jack, thank you for trusting the Herb Chambers Ford of Braintree team with your automotive needs! We're truly grateful for all of your support over the past 30 years and look forward to serving you for many more. Take care!

March 04, 2025

Did not address all of my concerns. Charged me for a diagnostics fee even after getting car fixed. More

by Littdee1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2025 -

Herb Chambers Ford of Braintree responded

We're sorry to hear about this experience. We value feedback and use this information to improve customer satisfaction. Please reach out to me so I can hear more about this situation and help resolve these concerns. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

March 04, 2025

Cindybis the best. Service was fast. Car was fixed rightbthe first time. Will come here every time More

by Adam81smith10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Metherall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Rydings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2025 -

Herb Chambers Ford of Braintree responded

Adam, thank you for trusting the Herb Chambers Ford of Braintree team with your vehicle! We appreciate your positive feedback and look forward to serving you again in the future!

February 27, 2025

A fantastic service experience thanks to Dianne miller she is incredibly knowledgeable, clearly explained all the necessary repairs, and kept me updated throughout the process. Always friendly and profess More

by deep17777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dianne miller Service advisor 10 stars ⭐️ for her
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Feb 27, 2025 -

Herb Chambers Ford of Braintree responded

We're delighted to hear that Dianne provided you with such a fantastic service experience at Herb Chambers Ford of Braintree! It's great to know she kept you informed and confident throughout the process. Thank you for sharing your feedback, and we're here whenever you need us!

February 23, 2025

Everything was great, fast and efficient, except a staff meeting delayed my checkout by approximately 30 minutes. More

by Dan Mo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dianne Miller
Report | Print
Feb 24, 2025 -

Herb Chambers Ford of Braintree responded

Dan, thank you for your feedback! We're glad to hear that your overall experience was a positive one at Herb Chambers Ford of Braintree. We appreciate your patience and hope you won't hesitate to reach out if we can be of service again in the future!

February 20, 2025

Listened to my problem, set up a plan to review the concern and came through with professional advice and resolve. Also looked into a recall on my vehicle More

by Plehner56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2025 -

Herb Chambers Ford of Braintree responded

Plehner56, we're delighted to hear that our team at Herb Chambers Ford of Braintree provided you with professional advice and resolved your concerns. Thank you for sharing your experience!

February 18, 2025

Very good service, Car was service and I am satisfied with Ford. Have been with Ford for a very long time. More

by adgm5033
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy
Report | Print
Feb 18, 2025 -

Herb Chambers Ford of Braintree responded

Thank you for your loyalty and support! We're delighted to hear that you're satisfied with the service at Herb Chambers Ford of Braintree. We look forward to continuing to serve you in the future!

February 18, 2025

Easy in and out process with good recommendations about vehicles maintenance. Thank you for your help. More

by Josbe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy
Report | Print
Feb 19, 2025 -

Herb Chambers Ford of Braintree responded

Hi Josbe, we're delighted to hear that the process was smooth and informative at Herb Chambers Ford of Braintree. Thank you for choosing us, and we're here if you need any further assistance! Safe tarvels!

February 15, 2025

Great service advisors , keeping you informed of work being performed as well as up coming recommendations to keep your ford running smoothly. More

by Mjc13726
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cindy
Report | Print
Feb 17, 2025 -

Herb Chambers Ford of Braintree responded

We're delighted to hear that our service advisors at Herb Chambers Ford of Braintree always keep you well-informed and provide great recommendations. Thank you for trusting us with your vehicle's care!

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