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Herb Chambers Ford of Braintree - Service Center

Braintree, MA

4.7
849 Reviews
Call Service Center (781) 848-1350
Today: 7:00 AM - 4:00 PM Closed Now
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849 Reviews of Herb Chambers Ford of Braintree - Service Center

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October 23, 2023

So far like other dealerships for service. Work done but then picking up vehicle I encountered that vehicle having starting problems More

by sullij
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin, Drew Bailey, Paul Martin
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Oct 24, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for the feedback. We're sorry to learn about the issues you encountered after your visit. Please reach out so we can look into this issue for you and ensure it gets resolved promptly. Respectfully, Scott Lewis - General Manager - slewis@herbchambers.com

October 22, 2023

The staff is professional and customer friendly and well informed. This was my second experience with this dealership and will return. More

by bobnson2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Martin
Report | Print
Oct 24, 2023 -

Herb Chambers Ford of Braintree responded

We're so glad to know you've had two great experiences with us at Herb Chambers Ford of Braintree! We appreciate your support and look forward to seeing you again. Safe travels until then!

October 17, 2023

Came in for an oil change and brakes replaced! Excellent customer Service! The service advisor Paul Martin was great explained everything to me in detail and went above and beyond to meet my needs More

by Nai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Martin
Report | Print
Oct 18, 2023 -

Herb Chambers Ford of Braintree responded

We're glad to know that Paul provided you with an excellent service experience at Herb Chambers Ford of Braintree. We appreciate the positive feedback and look forward to assisting you again in the future! Safe travels!

October 13, 2023

The service that we received at Herb Chambers Ford of Braintree was exceptional. We were 900 miles from home and they got us in for service the next day. Drew helped us with any questions we had and kept More

by Sleeper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
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Oct 13, 2023 -

Herb Chambers Ford of Braintree responded

We're so glad to know that our team at Herb Chambers Ford of Braintree could assist you during your travels. It's great to see Drew was able to keep you updated and help extend your vacation while we worked on the truck. Thanks for sharing this positive review!

October 11, 2023

Great customer service reps. Over charged on oil change, comparing to other Ford dealers, plus an additional. miscellaneous charge. More

by kb63853
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for reviewing your experience. We appreciate the feedback and encourage you to reach out directly with any questions or concerns regarding these charges. Respectfully, Scott Lewis - General Manager - slewis@herbchambers.com

October 11, 2023

Perfectly on everything good service good costumer service and the service was great also on time More

by ornelachris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mena Gad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Digirolamo, Jay Larkin, Courtney Blundell, Drew Bailey, Paul Martin
Report | Print
Oct 11, 2023 -

Herb Chambers Ford of Braintree responded

We really appreciate you taking the time to leave Herb Chambers Ford of Braintree this awesome review, thank you!

October 06, 2023

They provide high quality service at a great price and the staff is friendly and helpful. More

by LIZGIRL55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Ventre, David Rossini
Report | Print
Oct 06, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your great service experience with our team at Herb Chambers Ford of Braintree! We'll see you next time! Have a great ride!

October 03, 2023

Alway an easy thing to book and pickup. At this location. I will come back More

by big817
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Report | Print
Oct 04, 2023 -

Herb Chambers Ford of Braintree responded

We really appreciate you taking the time to leave Herb Chambers Ford of Braintree this awesome review, thank you!

September 27, 2023

Competent and friendly service. Easy to schedule appointments at a convenient time. Will certainly use this dealership again. More

by Midwestener
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Martin
Report | Print
Sep 28, 2023 -

Herb Chambers Ford of Braintree responded

We're glad to know you found our service at Herb Chambers Ford of Braintree both competent and friendly. Thank you for choosing us! We look forward to seeing you again for your future appointments! Safe travels!

September 26, 2023

Cindy made my service experience a breeze, I was given the white glove treatment and am very thankful for her kind consideration More

by apple123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Larkin
Report | Print
Sep 27, 2023 -

Herb Chambers Ford of Braintree responded

We're so glad to know that Cindy made your service experience smooth and enjoyable at Herb Chambers Ford of Braintree. Your kind words are greatly appreciated, thank you for sharing!

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