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Herb Chambers Ford of Braintree - Service Center

Braintree, MA

4.8
800 Reviews

800 Reviews of Herb Chambers Ford of Braintree - Service Center

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June 27, 2023

Very pleased with the service at Herb Chambers Braintree, especially Drew at the svc desk. More

by marciadesigndetails
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for the 5-star rating and review! We're happy to hear that Drew and our team provided unparalleled customer service during your visit. We'll see you at your next service visit!-The Herb Chambers Ford of Braintree Team

June 24, 2023

Jack was really professional and friendly He explained everything in i way it was easy to understand He gave me recommendations on how to maintain my truck He emailed me to make sure everything was go More

by Hectornor
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Herb Chambers Ford of Braintree responded

Hey Hectornor, thanks for the awesome review! We're glad to hear that Jack provided you with professional and friendly service. Don't hesitate to reach out if you need any further assistance with your truck. Have a great day! - The Herb Chambers Ford of Braintree Team

June 20, 2023

Great service at checkin and at pickup. All options were explained in full. thank you More

by dsulli1058
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Paul Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Herb Chambers Ford of Braintree responded

We really appreciate you taking the time to leave Herb Chambers Ford of Braintree this awesome review, thank you!

June 19, 2023

Very helpful, from the service provider to the cashier. Nice people who know what they're doing. Consistently the best automotive service. More

by brensullivan
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Herb Chambers Ford of Braintree responded

We're so glad to hear that you had a great experience at Herb Chambers Ford of Braintree! Thank you for taking the time to leave us such a positive review. We appreciate your business and look forward to serving you again in the future!

June 19, 2023

Great job as always. Very accommodating, everything explained and reviewed after. Always very satisfied with everything. More

by kill1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for the great review! We're glad to hear that you had a positive experience with us at Herb Chambers Ford of Braintree. Your satisfaction is our top priority, and we look forward to serving you again in the future. Have a wonderful day!

June 19, 2023

Great work excellent service amazing personal always left extremely satisfied. Probably why I bought two cars there. More

by kill1977
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin
Jun 21, 2023 -

Herb Chambers Ford of Braintree responded

We're so glad to hear that you've had such a positive experience with our team at Herb Chambers Ford of Braintree! Thank you for choosing us not once, but twice. We appreciate your support and look forward to serving you again in the future. Drive safely!

June 19, 2023

Great job as always. Reason number one why I have bought two cars from them. More

by kill1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin
Jun 21, 2023 -

Herb Chambers Ford of Braintree responded

We're so grateful for your continued support! We look forward to assisting you with all your future automotive needs! Thank you! - Herb Chambers Ford of Braintree

June 08, 2023

Jack N. , thank you for explaining the warranty process to me and for keeping me updated on the progress of the repairs. Jack, you and the mechanic are tru More

by Peewee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Peewee responded

Thank You...

Jun 12, 2023 -

Herb Chambers Ford of Braintree responded

We're glad to hear Jack made the visit great and earned five stars from you, Fred! We hope you come to visit us again when your Ford Expedition needs anything else! Thank you! - Herb Chambers Ford of Braintree

June 06, 2023

Great service, never disappointed. Very knowledgeable and efficient. Bring our vehicle to this dealer when we need it to be serviced. More

by braintreekfa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for trusting the Herb Chambers Ford of Braintree team with the care of your vehicle! It's our privilege to serve you and we look forward to seeing you at your next visit!

June 06, 2023

Bad in communication, services bad and unprofessional, they replaced my rear camera with a cheap one. More

by jameslebreton1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Drew Bailey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Martin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin
Jun 19, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your review, James. We're concerned to learn of your negative experience and would like the opportunity to discuss this situation with you further. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

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