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Herb Chambers Ford of Braintree - Service Center

Braintree, MA

4.7
834 Reviews

834 Reviews of Herb Chambers Ford of Braintree - Service Center

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November 01, 2023

I want for "The works" and check engine, battery was fine. Was told after test drive. Needed a new battery More

by Smcgrath995
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure if the name I picked is correct
Nov 06, 2023 -

Herb Chambers Ford of Braintree responded

We're sorry to read about your experience. It's important for us that our customers feel confident in the services we provide, and it seems like there may have been some confusion here. We'd appreciate the opportunity to discuss this further with you directly so we can better understand what happened during your visit. Please reach out at your earliest convenience. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

October 31, 2023

Very attentive and professional kept me fully adept what was happening.very happy and satisfied with Paul Martin . More

by Richard W Gibbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Martin
Nov 01, 2023 -

Herb Chambers Ford of Braintree responded

Richard, we're glad to know you had a positive experience with Paul and our team at Herb Chambers Ford of Braintree. Thanks for the feedback!

October 31, 2023

I know that I can depend on Derek Ventre and Herb Chambers to perform high quality services for my Ford truck in a timely manner. More

by Frank.tarara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek ventre
Nov 01, 2023 -

Herb Chambers Ford of Braintree responded

Frank, it's great to know that you can rely on Derek and our team at Herb Chambers Ford of Braintree for your truck service needs. We appreciate the positive feedback!

Nov 01, 2023 -

Frank.tarara responded

You’re welcome! Herb Chambers is the dealership that I trust the most in this area for purchase and service of my vehicles.

October 24, 2023

Jack was excellent in getting all the services I requested done on my car in a timely and quality manner. Kept in communication with me at all times about any updates. More

by Joe752
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Herb Chambers Ford of Braintree responded

Joe, we're glad to know Jack and our team at Herb Chambers Ford of Braintree were able to provide you with excellent service. Thanks for the review!

October 24, 2023

Drew was polite, respectful and communicated very clearly. He provided a quote and stayed to it !! More

by Deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
Oct 25, 2023 -

Herb Chambers Ford of Braintree responded

Thanks for sharing your experience, Deb! We're happy to hear Drew provided you with excellent service and we hope to see you again next time here at Herb Chambers Ford of Braintree!

October 23, 2023

So far like other dealerships for service. Work done but then picking up vehicle I encountered that vehicle having starting problems More

by sullij
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin, Drew Bailey, Paul Martin
Oct 24, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for the feedback. We're sorry to learn about the issues you encountered after your visit. Please reach out so we can look into this issue for you and ensure it gets resolved promptly. Respectfully, Scott Lewis - General Manager - slewis@herbchambers.com

October 22, 2023

The staff is professional and customer friendly and well informed. This was my second experience with this dealership and will return. More

by bobnson2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Martin
Oct 24, 2023 -

Herb Chambers Ford of Braintree responded

We're so glad to know you've had two great experiences with us at Herb Chambers Ford of Braintree! We appreciate your support and look forward to seeing you again. Safe travels until then!

October 17, 2023

Came in for an oil change and brakes replaced! Excellent customer Service! The service advisor Paul Martin was great explained everything to me in detail and went above and beyond to meet my needs More

by Nai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Martin
Oct 18, 2023 -

Herb Chambers Ford of Braintree responded

We're glad to know that Paul provided you with an excellent service experience at Herb Chambers Ford of Braintree. We appreciate the positive feedback and look forward to assisting you again in the future! Safe travels!

October 13, 2023

The service that we received at Herb Chambers Ford of Braintree was exceptional. We were 900 miles from home and they got us in for service the next day. Drew helped us with any questions we had and kept More

by Sleeper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
Oct 13, 2023 -

Herb Chambers Ford of Braintree responded

We're so glad to know that our team at Herb Chambers Ford of Braintree could assist you during your travels. It's great to see Drew was able to keep you updated and help extend your vacation while we worked on the truck. Thanks for sharing this positive review!

October 11, 2023

Great customer service reps. Over charged on oil change, comparing to other Ford dealers, plus an additional. miscellaneous charge. More

by kb63853
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for reviewing your experience. We appreciate the feedback and encourage you to reach out directly with any questions or concerns regarding these charges. Respectfully, Scott Lewis - General Manager - slewis@herbchambers.com

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