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Herb Chambers Ford of Braintree - Service Center

Braintree, MA

4.8
800 Reviews
Call Service Center (781) 848-1350

800 Reviews of Herb Chambers Ford of Braintree - Service Center

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August 14, 2023

Ford Service did a great job on 2018 ford edge major repair. Drew Bailey very professional and demonstrated top communication skills. More

by Kn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2023 -

Herb Chambers Ford of Braintree responded

We're glad to know our service team did a great job on your 2018 Ford Edge repair. It's wonderful that Drew was able to assist you professionally and effectively! Thanks for choosing Herb Chambers Ford of Braintree.

August 11, 2023

Always friendly and professional, always! Well trained Ford mechanics, In a comfortable setting, etc. PERFECT!!!! More

by ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin
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Aug 14, 2023 -

Herb Chambers Ford of Braintree responded

Hey Ken, we're delighted to hear that you had a perfect experience at Herb Chambers Ford of Braintree! Thanks for the shout-out about our friendly and professional team. We look forward to seeing you next time!

August 08, 2023

These people were exceptional. First time I was there since my husband died. I wasn’t treated any different than when he was there with me. More

by broderick8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin
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Aug 09, 2023 -

Herb Chambers Ford of Braintree responded

We're so glad to know that our team at Herb Chambers Ford of Braintree was able to provide you with the same exceptional service. Thank you for your kind words and we look forward to assisting you in the future!

August 04, 2023

The work on my vehicle was done in a timely manner to my satisfaction.thanks More

by darlene hines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy
Report | Print
Aug 07, 2023 -

Herb Chambers Ford of Braintree responded

Hi Darlene, It's great to hear your service visit met your needs and earned us five stars. We hope you continue to enjoy your vehicle and look forward to your next appointment! Thank you! - Herb Chambers Ford of Braintree

August 02, 2023

Thanks again for the great service . a very happy customer !!!! As always great product support . More

by BTrieber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin
Report | Print
Aug 03, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for your loyalty and for choosing Herb Chambers Ford of Braintree for your vehicle needs! We look forward to assisting you again in the future! Safe travels!

August 01, 2023

Drew, service adviser, addressed my needs, recalls, quickly and efficiently. He kept me updated on the status of the work and got me in and out quickly. More

by Satisfied customer
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2023 -

Herb Chambers Ford of Braintree responded

We're glad to know that Drew and our team at Herb Chambers Ford of Braintree were able to assist you efficiently! We appreciate your feedback, and we'll be here if you need anything else in the future. - Herb Chambers Ford of Braintree

July 31, 2023

They have always done a great job when I’ve been there no matter the problem or just there for an oil change. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy
Report | Print
Aug 02, 2023 -

Herb Chambers Ford of Braintree responded

Hey Bob, thank you for the great review! We're glad to hear that you consistently had an excellent experience at Herb Chambers Ford of Braintree. We appreciate your trust in us for everything from oil changes to bigger fixes!

July 29, 2023

Herb Chambers is a very good dealership with an excellent service department. The service department let's you know what is wrong with your vehicle and when it will be ready that is very important. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2023 -

Herb Chambers Ford of Braintree responded

Bob, we're glad to know you appreciate the transparency and efficiency of our service team here at Herb Chambers Ford of Braintree. Thanks for your positive feedback!

July 29, 2023

Was very quick getting our vehicle in to be looked at and diagnosed. And the part was in stock and repairs were made quick. Overall very happy with the service More

by My72novass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for the 5-star rating! We're happy to hear you had a quick and efficient service experience at Herb Chambers Ford of Braintree. Drive safely!

July 27, 2023

Took too long to fixed my car and they didn’t mount the glove compartment back properly. And also Something was unplugged by the my feet that I had to plug it back. More

by danfcharles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Martin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2023 -

Herb Chambers Ford of Braintree responded

Dan, I'm sorry to learn about the issues you've experienced with your car repair. We strive for quality in all our services and it seems we fell short this time around. Your feedback is valuable and will be used to improve our service delivery. Please reach out so that we can rectify these problems promptly - Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

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