Herb Chambers Ford of Braintree - Service Center

Super easy to book a service appointment online, Jack at the service counter was great to work with and they finished repairing multiple recalls on my car really quickly! the service counter was great to work with and they finished repairing multiple recalls on my car really quickly! More

As I did not get the work done due to taking my vehicle back to my mechanic to correct the work. I was very upset and Cindy was very understanding and supportive. She gave me her card and told me to rea back to my mechanic to correct the work. I was very upset and Cindy was very understanding and supportive. She gave me her card and told me to reach out if I need anything. The whole service team was very helpful and nice from the first call all the way to my visit at the shop. I will definitely bringing my vehicle there for maintenance upkeep. Thank you again for your great generosity and customer service. Best, Dreya More

Great communication great work done. Very courteous and helpful. My truck was done professionally and on time. As a matter fact, it was done sooner than I was told. Very courteous and helpful. My truck was done professionally and on time. As a matter fact, it was done sooner than I was told. More

Excellent customer service. Minimum wait time. Very skilled employees. Would recommend to my colleagues. Will go again Minimum wait time. Very skilled employees. Would recommend to my colleagues. Will go again More

Courteous friendly customer service oriented professional quick turnaround knowledgeable pleasant pleasure to deal with understanding quick turnaround knowledgeable pleasant pleasure to deal with understanding More

Great experience right when I walked through the door. Customer service was very accommodating and vehicle was finished at a very reasonable time!! Customer service was very accommodating and vehicle was finished at a very reasonable time!! More

Great service and service advisor Paul Martin was outstanding kept me up-to-date on everything and technician did great job. I trust this service department and will continue to use them. outstanding kept me up-to-date on everything and technician did great job. I trust this service department and will continue to use them. More

Many thanks to the "Ford Mechanics" that service my Ford Ranger from 11/18/23 thru 11/22/23; they handle the situation with "excellent work precision and working knowledge." Special thanks to (Awesome Servi Ranger from 11/18/23 thru 11/22/23; they handle the situation with "excellent work precision and working knowledge." Special thanks to (Awesome Service Advisor 1765 "Cindy Regimbald" Tag No. T4868). I was made to feel at ease, with empathy. Thank you so much for all that you do. This Ford Dealership deserve 1000 Star Rating! Sincerely, Ms. Rosalyn A. Martinez More

Excellent service. Professional and courteous service manager and team. Work was finished as promised and on time. Professional and courteous service manager and team. Work was finished as promised and on time. More

This was the worst service I ever received in my life and would not recommend anyone to ever go here and will never bring my vehicle here again. My vehicle was left with the windows down and full of dust fro would not recommend anyone to ever go here and will never bring my vehicle here again. My vehicle was left with the windows down and full of dust from the body shop even though it was not in for bodywork. My service advisor Paul Martin never returned any phone calls and continued to promise my vehicle would be done by the next day almost a week straight. I had told my service advisor I wanted all parts back and wasn't given any parts back. I was overcharged for several parts for my repair, the parts department gave me a list price on all parts and most parts were two times over the last price for parts to what the parts department would charge any other customer. I had to call my own warranty company to get the paperwork completed because the service advisor was in capable of doing the paper work. Every time I called to speak to the service advisor I was told he will call me back but after several days I had to go there myself to find the service advisor to find out what was going on with my truck. Again I would highly suggest anyone thinking of having there vehicle serviced here should find any other place to have the work done. More