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Herb Chambers Ford of Braintree - Service Center

Braintree, MA

4.8
800 Reviews

800 Reviews of Herb Chambers Ford of Braintree - Service Center

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December 29, 2023

The general manager of this location is absolutely amazing. The finance department is great. The service department is okay too More

by Shamrocks14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel O'Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Norian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Metherall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Lewis , Jay Larkin
Jan 03, 2024 -

Herb Chambers Ford of Braintree responded

Hi Shamrocks! We're delighted to know that you had a great experience with our general manager and finance department at Herb Chambers Ford of Braintree. Thanks for the feedback on our service department as well, we appreciate it!

December 28, 2023

Fast, efficient and courteous. Kept me informed each step of the way. I'm a happy customer! More

by jackiebreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Herb Chambers Ford of Braintree responded

Hi Jackie! Thank you for the five-star review and kind words about our service team at Herb Chambers Ford of Braintree! We'll see you next time!

December 22, 2023

Took me in last minute. Very responsive and thorough it’s my go to ford dealer will be back again. More

by matthewtyack01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Herb Chambers Ford of Braintree responded

We're grateful for your support, Matthew! Thanks for the kind review and we'll see you next time here at Herb Chambers Ford of Braintree!

December 22, 2023

Am very satisfied and pleased with the service I received Cindy is very professional with her job it’s my second service I got with her and very pleased. More

by lcooper1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy
Dec 22, 2023 -

Herb Chambers Ford of Braintree responded

We're so glad to know you had a great experience with Cindy at Herb Chambers Ford of Braintree! It's wonderful that she could assist you for the second time. We appreciate your feedback and look forward to serving you again in the future!

December 14, 2023

Clean and open service center. Easy to bock service online. Person I dealt with was very friendly and knowledgeable. More

by Paul M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Herb Chambers Ford of Braintree responded

Hi Paul! We're glad to know that you found our service center at Herb Chambers Ford of Braintree clean and accessible. Thanks for the positive feedback about our online booking system and friendly staff!

December 10, 2023

Service people very friendly. Easy to talk to. They helped me plan my vehicles future service schedule. More

by Ksirois
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Herb Chambers Ford of Braintree responded

Hey Ksirois, thank you for the 5-star rating! We're glad to know our team at Herb Chambers Ford of Braintree was able to assist you with your vehicle's future service schedule. We look forward to serving you again!

December 07, 2023

As I did not get the work done due to taking my vehicle back to my mechanic to correct the work. I was very upset and Cindy was very understanding and supportive. She gave me her card and told me to rea More

by Leolady69
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John in the service department
Dec 08, 2023 -

Herb Chambers Ford of Braintree responded

Hi Dreya! It's great to know that Cindy and our team at Herb Chambers Ford of Braintree were understanding and supportive during your visit. We're here for you anytime you need us! Thanks for considering us for future maintenance needs.

December 07, 2023

Great communication great work done. Very courteous and helpful. My truck was done professionally and on time. As a matter fact, it was done sooner than I was told. More

by Charleskokoros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel O'Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Norian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Metherall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blundell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin
Dec 08, 2023 -

Herb Chambers Ford of Braintree responded

Hey Charles, thank you for the 5-star rating! We're glad to know you had a positive experience at Herb Chambers Ford of Braintree. We always aim for great communication and timely service! Drive safely!

December 06, 2023

Super easy to book a service appointment online, Jack at the service counter was great to work with and they finished repairing multiple recalls on my car really quickly! More

by cordeliawinters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2023 -

Herb Chambers Ford of Braintree responded

We're glad to know that you found our online booking process convenient and the service from Jack commendable. Our team at Herb Chambers Ford of Braintree always strives for efficient work, especially when it comes to recalls. Thanks for your feedback!

December 03, 2023

Courteous friendly customer service oriented professional quick turnaround knowledgeable pleasant pleasure to deal with understanding More

by thadsoltys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy Regimbald
Dec 05, 2023 -

Herb Chambers Ford of Braintree responded

We're delighted to know you had such a positive experience with our team at Herb Chambers Ford of Braintree. We strive for quick, professional service and it's great to see that reflected in your visit!

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