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Herb Chambers Ford of Braintree - Service Center

Braintree, MA

4.7
833 Reviews

833 Reviews of Herb Chambers Ford of Braintree - Service Center

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January 22, 2025

Service on my vehicle yesterday was courteous. But if they're going to charge you for a tire rotation...maybe they need to actually rotate the tires. Just a suggestion. More

by KFJ03
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jan 22, 2025 -

Herb Chambers Ford of Braintree responded

Thank you for reaching out. I'm disappointed to hear about this situation and would like to make sure it gets resolved to your satisfaction. At your earliest convenience, would you please contact me directly? Thanks again, Scott Lewis - General Manager - slewis@herbchambers.com

January 21, 2025

Great Service at Herb Chambers Ford and helpful advice about the car and the warranty. Thanks Cindy! More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy
Jan 22, 2025 -

Herb Chambers Ford of Braintree responded

We're delighted to hear you received great service and helpful advice from Cindy & the team here at Herb Chambers Ford of Braintree! Thank you for the positive feedback, and we're here if you need anything else in the future!

January 18, 2025

The Service Dept. staff person at the Braintree Herb Chambers was very good handling my vehicle issue. She checked on the process on my repair two times and then repor More

by Bandrew829
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Rydings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cindy Regimbald
Jan 20, 2025 -

Herb Chambers Ford of Braintree responded

Hi Brandrew, thank you for sharing your experience with the service department at Herb Chambers Ford of Braintree! We're delighted to hear that our staff provided attentive and caring service during your visit. We appreciate your feedback and look forward to assisting you again in the future! Safe travels!

January 18, 2025

Efficient, dependable, and courteous! Professional service and professional communication! Clean work space. Great atmosphere. Look forward to returning. More

by bostontc12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Herb Chambers Ford of Braintree responded

Thank you for the wonderful feedback! We're delighted to hear that our team at Herb Chambers Ford of Braintree provided efficient and professional service. We look forward to welcoming you back in the future! Safe travels!

January 17, 2025

Attentive to my personal situation Listened to my needs and handled everything courteously and professionally including the women who does collection of payment… reminded me of reward points I hadleft. More

by margedorney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Rydings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Herb Chambers Ford of Braintree responded

We're delighted to hear that our team at Herb Chambers Ford of Braintree provided attentive and professional service, including a helpful reminder about your reward points. Thank you for sharing this positive experience!

January 16, 2025

Cindy at Herb Chambers did an excellent job with my cars repairs/service. She was honest, accurate and very customer centric. I wouldn’t hesitate going back to Herb Chambers in future! More

by ggarcia6522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Rydings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cindy
Jan 16, 2025 -

Herb Chambers Ford of Braintree responded

We're delighted to hear that Cindy provided excellent service during your visit here at Herb Chambers Ford of Braintree! It's great knowing you had a positive experience, and we look forward to welcoming you back in the future.

January 13, 2025

Will never use them again. Dianne was particularly bad. Never returned calls when promised, causing me to have to rent a car because though she kept telling me that she will fi More

by Capricorn011746
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Lewis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel O'Leary
3.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Norian
3.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Metherall
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mena Gad
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Rydings
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Herb Chambers Ford of Braintree responded

I'm concerned to see this review and would like the opportunity to get some additional details about your experience. We will address this feedback with the appropriate members of our team to ensure timely and thorough updates are being shared with our guests going forward. When you have a moment, would you please contact me directly? Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

January 11, 2025

Great sales and service. Highly recommend using. Braintree is an easy location for easy access. More

by nancylockard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Female service righter was excellent
Jan 13, 2025 -

Herb Chambers Ford of Braintree responded

Nancy, thank you for trusting Herb Chambers Ford of Braintree with your automotive needs! Our team appreciates your support and looks forward to seeing you next time!

January 07, 2025

Always excellent service. Cindy always goes above and beyond for customers. Service is quick and efficient. More

by Clorise2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy Regimbald
Jan 08, 2025 -

Herb Chambers Ford of Braintree responded

Hi C Lorise! We're delighted to hear that Cindy and the team at Herb Chambers Ford of Braintree consistently provide excellent service. Thank you for sharing your positive experience with us!

January 06, 2025

The team consistently provides expert services with the highest level of professionalism and fair pricing. More

by LIZGIRL55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Ventre and David Rossini
Jan 07, 2025 -

Herb Chambers Ford of Braintree responded

Hi Liz! Thank you for recognizing the professionalism and fair pricing at Herb Chambers Ford of Braintree. We're delighted to know our team consistently meets your expectations!

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