Back

Herb Chambers Ford of Braintree - Service Center

Braintree, MA

4.6
859 Reviews

859 Reviews of Herb Chambers Ford of Braintree - Service Center

Sort by
April 05, 2025

I don’t take my truck anywhere, but Herb Chambers Derrick I deal with on a regular basis. He’s great. He gets back to you. Let you know what’s going on and I always get the truck back the way I left it so th More

by Shawnchristmas677
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel O'Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Norian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Metherall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Herb Chambers Ford of Braintree responded

Shawn, thank you for trusting Herb Chambers Ford of Braintree with your truck! We're glad to hear Derrick consistently provides excellent service and keeps you informed. We appreciate your loyalty and look forward to serving you again next time!

April 04, 2025

Consistently excellent service — staff is courteous, work is highest quality, and the prices are fair. More

by LIZGIRL55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Ventre and David Rossini
Apr 07, 2025 -

Herb Chambers Ford of Braintree responded

Liz, we're delighted to hear that you consistently receive excellent service at Herb Chambers Ford of Braintree. Thank you for your kind words and support!

April 02, 2025

The service department was great, i called to have my F150 Lightning get checked out for not going into drive or reverse. I got an appoint the next morning, i got a text confirming my appt. Chris at th More

by nezam.khan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Apr 02, 2025 -

Herb Chambers Ford of Braintree responded

We're delighted to hear that Chris and the service team at Herb Chambers Ford of Braintree took such good care of your truck. It's great that everything was handled promptly and professionally, all under warranty! Thanks for sharing your experience with us.

April 02, 2025

poor customer service. service advisor jack dropped the ball when it came to repair. I was supposed to get rim repair which rim wasn't 100% complete. brought it to jacks at More

by Littdee1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David brownell
Apr 03, 2025 -

Herb Chambers Ford of Braintree responded

It isn't very reassuring to hear about your experience with our service team. We strive for excellence in customer care and regret any inconvenience caused. If you'd like to discuss further or have additional concerns, please feel free to reach out directly so we can address them appropriately. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

Apr 04, 2025 -

Littdee1 responded

I had reached out to you via phone (04/02/25) prior to making this review to come to a mutual resolution. my demands weren't met which led me to this review. if you would like to discuss further please reach out.

March 27, 2025

I took my Bronco Sport for an oil change. They realized i needed a new water pump and it is covered under the warranty still. Very nice and helpful stall More

by Jackie C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Herb Chambers Ford of Braintree responded

Jackie, we're glad to hear our team at Herb Chambers Ford of Braintree could assist with your Bronco Sport's needs and that everything was covered under warranty. Thanks for sharing your experience!

March 23, 2025

Super nice ! Great service. Would recommend highly! Great Customer service. In and out with no problems. More

by pmluvgolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel O'Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Norian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Metherall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mena Gad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Rydings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Herb Chambers Ford of Braintree responded

We're delighted to hear you had a smooth and pleasant experience at Herb Chambers Ford of Braintree! Thank you for recommending us, and we look forward to serving you again in the future.

March 22, 2025

Very dissapointed in my visit to this dealership. They told me my work wasn't covered by warranty.I had to call ford directly to get my work covered More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Herb Chambers Ford of Braintree responded

Mike, I'm sorry to hear about the inconvenience you faced regarding your warranty coverage. We strive for clear communication and it's disappointing that we fell short here. If there's anything further you'd like to discuss or if I can assist in any way, please feel free to reach out. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

March 22, 2025

Bought 2 vehicles there and after warranty runs out wants to charge $260 to diagnose a problem.Will never go back again More

by Beaches1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Mar 24, 2025 -

Herb Chambers Ford of Braintree responded

It's disappointing to hear about your experience with our diagnostic charges. We strive for transparency and value in all services. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

March 22, 2025

Dianne was wonderful! She went above and beyond to make sure I was satisfied with my car repairs. More

by darlene hines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dianne
Mar 25, 2025 -

Herb Chambers Ford of Braintree responded

Darlene, we're happy to hear Dianne provided you with exceptional service during your recent visit here at Herb Chambers Ford of Braintree! Thanks so much for trusting us with your vehicle and please don't hesitate to reach out if we can be of service again in the future!

March 22, 2025

I can’t say enough about this dealership Herb Chambers Ford in Braintree. I’ve been buying and servicing my cars for almost 30 years. I can’t imagine going anywhere else. The service department istop-notc More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Metherall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Herb Chambers Ford of Braintree responded

Jack, thank you for trusting the Herb Chambers Ford of Braintree team with your automotive needs! We're truly grateful for all of your support over the past 30 years and look forward to serving you for many more. Take care!

1
...