Herb Chambers Ford of Braintree - Service Center

Excellent service! Friendly staff, quick turnaround. I would highly recommend to my friends and family Friendly staff, quick turnaround. I would highly recommend to my friends and family More

Brought my truck in for an update to the SYNC system, they ended up breaking the truck instead of updating it. Now left with a truck that has no radio, backup camera or any working screen. The kicker the they ended up breaking the truck instead of updating it. Now left with a truck that has no radio, backup camera or any working screen. The kicker they said it’s my fault they broke it and want me to pay the $1500+ to fix their mistake. Completely outrageous and full of a bunch of deceiving employees. Will never be going back to such an dog xxxx service department. More

Dianne was Very quick and resourceful, she has great customer service and was transparent in communicating issues about my vehicle customer service and was transparent in communicating issues about my vehicle More

Dianne in service was excellent she is great with customers and I would recommend her to my friends and family. customers and I would recommend her to my friends and family. More

Very helpful and polite. Helped me on the phone and meet me in the garage when I arrived. Helped me on the phone and meet me in the garage when I arrived. More

Work was done well. No issues at all. Will go back again for next oil change No issues at all. Will go back again for next oil change More

I don’t take my truck anywhere, but Herb Chambers Derrick I deal with on a regular basis. He’s great. He gets back to you. Let you know what’s going on and I always get the truck back the way I left it so th I deal with on a regular basis. He’s great. He gets back to you. Let you know what’s going on and I always get the truck back the way I left it so thank you. More

Consistently excellent service — staff is courteous, work is highest quality, and the prices are fair. is highest quality, and the prices are fair. More

The service department was great, i called to have my F150 Lightning get checked out for not going into drive or reverse. I got an appoint the next morning, i got a text confirming my appt. Chris at th F150 Lightning get checked out for not going into drive or reverse. I got an appoint the next morning, i got a text confirming my appt. Chris at the service desk checked me in an game me his card, the i got a follow up txt after i left. He also flagged two software recall update needed to be done. I txt him at 1pm to fine or the status, he responded right back and told me it will be ready on an hour. The problem that was fix was the 12v battery needed to be replaced. It was all under the Ford warranty. Chris was very professional and easy to deal with. More

poor customer service. service advisor jack dropped the ball when it came to repair. I was supposed to get rim repair which rim wasn't 100% complete. brought it to jacks at service advisor jack dropped the ball when it came to repair. I was supposed to get rim repair which rim wasn't 100% complete. brought it to jacks attention which he confirmed. was told that they would need to hold my car for 2 additional days to fix repair. jack told me my car was ready and fixed. when car got dropped off it came with same scratch I confirmed with jack. then after confronting them about it they tried to gaslight me and said it was a different wheel. confirmed that it was the same wheel in question. reached out to general manager for apology. Scott wasn't apologetic at all despite me being in the right. he is willing to pay for the repair but isn't willing to pay for the rental during the downtime for the repair nor willing to provide a loaner. More