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Herb Chambers Ford of Braintree - Service Center

Braintree, MA

4.7
912 Reviews

912 Reviews of Herb Chambers Ford of Braintree - Service Center

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September 06, 2025

Every thing was great and customer service was very good and Mr Khoa and Mr Mina were very friendly and helpful More

by dk1927715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mena Gad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2025

My afternoon appointment for an oil change was performed on time and as scheduled. My service advisor Cindy was very helpful. I was satisfied with my visit. More

by Cabartolotti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy Regimbald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2025 -

Herb Chambers Ford of Braintree responded

We’re pleased to hear you had a prompt and helpful experience with Cindy here at Herb Chambers Ford of Braintree. Thank you for trusting us with your vehicle and for sharing your feedback! Safe travels!

August 30, 2025

I’ve been bringing my car to Herb Chambers Ford for many years. The service department is very professional informative and get your car done in a timely manner. I would recommend Herb Chambers Ford service More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Metherall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindy Regimbald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2025 -

Herb Chambers Ford of Braintree responded

Thank you for your loyalty and kind words, Jack! We're happy to hear our team has consistently provided exceptional service. Your recommendation means the world to us! - Herb Chambers Ford of Braintree

August 27, 2025

Ordered a roll up cover thru dealership, arrived in 2 days, and scheduled installation for the next week. Truck also had a recall, got both services done in same day. Received texts from service manager More

by Kevindamon44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2025 -

Herb Chambers Ford of Braintree responded

Kevin, we’re so pleased you had a seamless experience from ordering to installation and that you were updated along the way. Thank you for choosing Herb Chambers Ford of Braintree and we hope to work with you again in the future!

August 27, 2025

I've always had a very good experience dealing with Herb Chambers Ford of Braintree. Just got the works and everything was done quickly and the service provider was courteous and didn't try to sell me any More

by barmst77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHRISTOPHER CIANCI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2025 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your review! We are thrilled to hear that our team went above and beyond to make your experience so positive. See you next time at Herb Chambers Ford of Braintree!

August 26, 2025

Cindy at service is excellent. I also want to complement Scott Lewis he is a great General Manager and is the best person to deal with when buying a vehicle. More

by jv02169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindy Regimbald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2025 -

Herb Chambers Ford of Braintree responded

It's fantastic to hear from you! We're so pleased Cindy and Scott have made your experiences at Herb Chambers Ford of Braintree five-star ones! Safe travels!

August 19, 2025

Derek in the trucking repair center is very professional and the service on my RV is very good. I bring it in twice a year for service before I go on my long trips More

by john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Ventre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2025 -

Herb Chambers Ford of Braintree responded

John, it’s great to hear Derek and the team take such good care of your RV! Thanks for your continued support from all of us at Herb Chambers Ford of Braintree!

August 15, 2025

No pressure. Polite and professional. Straightforward and easy to deal with service department. Work is performed on time and to a good standard. More

by JYip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Khoa
Aug 18, 2025 -

Herb Chambers Ford of Braintree responded

We are grateful for your five-star review of Herb Chambers Ford of Braintree! It's wonderful to hear that our team made the process pressure-free and delivered quality work on time. See you next time!

August 15, 2025

Cindy as always was very helpful, knowledgeable and courteous. Exceptional service from her and the team More

by Juran61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy R.
Aug 18, 2025 -

Herb Chambers Ford of Braintree responded

We’re so grateful for your loyalty! Thank you for choosing Herb Chambers Ford of Braintree and for sharing your support of Cindy and her team. See you next time!

August 13, 2025

Called 4 times over 1-1/2 hours with no call back from Jack. Very poor customer service. More

by mary_noel
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2025 -

Herb Chambers Ford of Braintree responded

Mary, We appreciate your feedback and regret to hear of these concerns. Please don't hesitate to reach out to me directly. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

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