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Herb Chambers Ford of Braintree

Braintree, MA

4.7
1,561 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,561 reviews

November 15, 2021

Rating is for ServiceProfessional- Clean waiting area. Rating is for Service Professional- Clean waiting area. But TV blaring news non stop has to go. It would be nice to have a quiet area away from that More

by Dontsendmeanyothercrap
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Larkin
November 15, 2021

Paul Was clear in communication what was needed to be Paul Was clear in communication what was needed to be done in repair ( PROFESSIONAL ) I HAD ALREADY DONE MY HOMEWORK of what was needed and process More

by jayo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Andrews, Jay Larkin
Nov 16, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for the positive feedback! It means a lot to hear that you're happy and we hope we have the opportunity to serve you again in the future! - The Herb Chambers Ford of Braintree Team

November 14, 2021

It was easy to make an appointment AND get reminders in advance. My tech was very friendly, efficient, reviewed all my maintenance requests, All the work was done to my satisfaction. More

by rjdizi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcelo D
Nov 16, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for the wonderful feedback! We appreciate you trusting Herb Chambers Ford of Braintree with your vehicle's service needs and we hope to see you again next time!

Nov 16, 2021 -

rjdizi responded

Your service Dept personnel are very thorough, efficient, & professional.

November 13, 2021

Staff are always friendly and kind. Marcelo was great most recently. I will definitely be back for my next oil change. More

by jmarnik1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcelo
Nov 15, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for these wonderful comments about our team! We appreciate your business and look forward to your next visit with us here at Herb Chambers Ford of Braintree!

Nov 19, 2021 -

jmarnik1 responded

I recently go my tire repaired on 11/8/21 and I never received an email to write my review. I am wondering why?

November 13, 2021

Great place to buy a car! Nice and clean show room, no pressure, and Conor and the finance team was great! I wouldn’t hesitate to buy a car there again. The last dealership I bought a car at was high pres More

by Aidenh48
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conor Lewis, Corey Casey
Nov 15, 2021 -

Herb Chambers Ford of Braintree responded

We appreciate you taking the time to leave our team such a wonderful five-star review! We hope you come back to visit us again! Thank you! - Herb Chambers Ford of Braintree

Nov 19, 2021 -

Aidenh48 responded

You know what I take it back. I just set up my account with the lender and saw I owe $7800when it should be $5800. I just looked over my contract and Corey Casey the finance manager I dealt with snuck in a $2000 warranty into my loan that I wasn’t told about, that I didn’t ask for or wanted, and did it maliciously. I asked him before agreeing to anything how much I was financing and he told me about $6k, then I asked what I was financing and he said verbatim “purchase price of car, tax, registration, inspection and documentation fee”. He didn’t mention the $2000 warranty nor was I asked, told about, given options, or even explained what the warranty was and what it covered. I’m not happy!! Should have know when it went to easy, and I was happy with my experience at first and should have waited to leave my initial review. I am partial at fault for not reading the fine fine print, but I trusted him especially when he was telling me what I was signing, and asked him before signing a thing what I was paying for. Sleazy way to do business.

November 12, 2021

Good Afternoon We have been long time customers at this Good Afternoon We have been long time customers at this dealership and the service department maintained its excellent standard of dependable workma More

by robertttoma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Andrews, Jay Larkin
Nov 15, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for your loyal business! We're honored to have you as a part of the Herb Chambers Ford of Braintree family and we're thrilled to hear that our team continues to provide you with excellent service. Take care and we'll see you next time!

November 12, 2021

I could not be happier with the service I received. From the minute Destiny answered the phone to help make the appointment and the communication and handling of my car by Jack Nguyen it has been an absolut More

by Joyandfree
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
Nov 15, 2021 -

Herb Chambers Ford of Braintree responded

Thank you so much for the kind review! We're honored to welcome you to the Herb Chambers Ford of Braintree family and look forward to your next visit with us. Take care and thanks again!

November 12, 2021

Everyone at Herb Chambers were wery accommodating from my online inquiry to them literally driving the truck to my house. Thanks Keith! More

by David
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith
Nov 15, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for taking the time to share your experience, David! We're glad Keith & the team delivered excellent service and we hope we have the opportunity to serve you again in the future! - Herb Chambers Ford of Braintree

November 08, 2021

Service is always prompt, friendly, and understanding. Work is affordable for a dealership and I never feel taken advantage of. More

by Eewoyden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Andrews, Jay Larkin
Nov 09, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your experience working with our team at Herb Chambers Ford of Braintree! We look forward to your return!

November 06, 2021

Great service abs was quicker than estimatedNo problems Great service abs was quicker than estimated No problems and enjoyed the showroom Thank you More

by Heather_kahler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Larkin
Nov 09, 2021 -

Herb Chambers Ford of Braintree responded

We're so happy our team could help, Heather! Thank you for the awesome review! – Herb Chambers Ford of Braintree

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