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Herb Chambers Ford of Braintree

Braintree, MA

4.7
1,561 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,561 reviews

December 23, 2021

They were very good at helping me understand the customer satisfaction program 21B10, 21N03, and 21N08 and how it works. Thanks for your patience, much appreciated ! More

by dennisjtinney
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khoa A Nguyen
Dec 28, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for the wonderful review, Dennis! We were happy to walk you through all that the customer satisfaction program has to offer. Thank you for choosing Herb Chambers Ford of Braintree!

December 23, 2021

Herb chambers of Braintree has a great staff. I traded and purchased in one short visit. More

by dreganmasonry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor, Corey Casey
Dec 27, 2021 -

Herb Chambers Ford of Braintree responded

We're so happy to hear it! Thank you for coming to Herb Chambers Ford of Braintree!

December 21, 2021

Clean and well organized. Friendly staff too! They make you feel comfortable during the process of buying a car. More

by ErichBlank
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Jafri , Corey Casey
Dec 22, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for this awesome feedback! We appreciate you trusting Herb Chambers Ford of Braintree with your business and look forward to serving you again in the future!

December 18, 2021

👍🏻👍🏻👍🏻👍🏻👍🏻 The Works Oil Change service was excellent. The work was done quickly and I was contacted when my car was ready. More

by Wjb
Recommend Dealer
Yes
Employees Worked With
Marcelo Lautert
Dec 20, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for your review! We look forward to seeing you next time! -Herb Chambers Ford of Braintree

December 17, 2021

Service shop quickly and helpfully took care of my urgent request! Thanks for the speedy and great service! More

by beep-03curling
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khoa, Jay Larkin
Dec 20, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your review! We appreciate you as a customer, and hope you choose our team for all automotive needs! See you next time at Herb Chambers Ford of Braintree!

December 17, 2021

They sold me a truck and they are periodically servicing it. No problems do far. Nothing else matters. More

by ctraina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Larkin
Dec 20, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for trusting the Herb Chambers Ford of Braintree team with your automotive needs! We're grateful for your support and look forward to your next visit!

December 15, 2021

Recently purchased a 2018 stone grey f 150 5 weeks ago. Was told we had a 60 day warranty. Also had 5 year 60k mile factory warranty on motor, transmission, rearend. The truck only had 46k miles on it. Bro More

by Nick
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Andrews, Jay Larkin
Jan 20, 2022 -

Herb Chambers Ford of Braintree responded

Hi Nick, We understand your frustration and assure you that we take this feedback seriously. We appreciate you bringing this to our attention and we'd like to assist you in resolving your concerns. Please reach out to me at your earliest convenience to discuss this situation. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

December 14, 2021

They are very patient and understanding and took the time to get me the best deal👌🏽 More

by gmoreau79
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Casey
Dec 16, 2021 -

Herb Chambers Ford of Braintree responded

We're so happy our team could help you find the perfect deal! Thank you for leaving the five-star review for Herb Chambers Ford of Braintree!

December 14, 2021

Good service and very polite people l will return to herb chambers in the future even Though I purchased this vehicle from another dealership More

by M.f.Feeney4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Andrews, Jay Larkin
Dec 16, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for giving us the opportunity to earn your business! We look forward to your next visit with us here at Herb Chambers Ford of Braintree!

December 14, 2021

Excellent service very prompt response to the work request by staff that was very professional More

by happybirthday755
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcelo lautert
Dec 14, 2021 -

happybirthday755 responded

Very pleased with the service

Dec 14, 2021 -

happybirthday755 responded

Great service, professional, caring

Dec 16, 2021 -

Herb Chambers Ford of Braintree responded

Thank you so much! We're so happy to hear the Herb Chambers Ford of Braintree team could make this so memorable!

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