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Herb Chambers Ford of Braintree

Braintree, MA

Overview
Employees
Reviews
Vehicles
4.7
1,553 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,553 reviews

January 01, 2025

Herb Chambers Ford of Braintree is the leader of the pack in customer service and communication. They simply put, are the very best Ford Dealership you will find in the Bay State. Cindy is a gem in the servi More

by TheBeagle1458
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel O'Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cindy in the Service department
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Jan 02, 2025 -

Herb Chambers Ford of Braintree responded

Thank you for the glowing review! We're delighted to hear that Cindy and our team at Herb Chambers Ford of Braintree provided top-notch service. We appreciate your kind words and look forward to serving you again in the future!

Jan 02, 2025 -

Herb Chambers Ford of Braintree responded

Thank you for the glowing review! We're delighted to hear that Cindy and our team at Herb Chambers Ford of Braintree provided top-notch service. We appreciate your kind words and look forward to serving you again in the future!

December 31, 2024

Cindy was great. The process was frustrating. John the manager did everything in his power to make things right. More

by WMF,jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy & John
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Dec 31, 2024 -

Herb Chambers Ford of Braintree responded

WMF, jr, thank you for your feedback. We're glad to hear that Cindy and John were able to assist you at Herb Chambers Ford of Braintree. We appreciate your patience during the process!

December 27, 2024

Extremely helpful and courteous-did a great job. Will be sure to use them again. More

by Jeff Keay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Rydings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diane, Drew Bailey, Paul Martin
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Dec 27, 2024 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your experience, Jeff! Our team appreciate your 5 star review! -Herb Chambers Ford of Braintree

December 27, 2024

The service crew at Herb Chambers has been awesome to work with! Derek keeps in contact and is through with the service my vehicle. He explains the process and relays the timeframe of when to expect it t More

by Dcdancheck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Ventre
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Dec 27, 2024 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your experience with us! We're delighted to hear that Derek and the service crew at Herb Chambers Ford of Braintree have been reliable and communicative. We look forward to assisting you again in the future!

December 23, 2024

The service on my car was wonderful. We Will most likely return soon as needed More

by K.a.stevens1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Rydings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Herb Chambers Ford of Braintree responded

Hi Stevens, we're glad to hear you had a wonderful service experience and look forward to helping you again soon at Herb Chambers Ford of Braintree. We look forward to serving you again! Have a great ride!

December 22, 2024

Very good service, attention to detail and found the right vehicle for us....which was not the one we thought we wanted! More

by brianmwal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathaniel Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Herb Chambers Ford of Braintree responded

Hi Brian, we're delighted to hear that our team at Herb Chambers Ford of Braintree helped you find the perfect vehicle! We hope to see you next time! Enjoy your new ride!

December 21, 2024

Quick simple understanding for the services that was needed. Dianne took care of orders professional as posible More

by wsoto9780
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dianne
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Dec 23, 2024 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your experience with us! We're glad to hear that Dianne provided professional and efficient service at Herb Chambers Ford of Braintree. We appreciate your feedback and look forward to assisting you again in the future! Safe travels!

December 21, 2024

The car was reviewed 4 days ahead of promise date and promptly repaired under warranty. All other dealers in the area had a 3+ week backlog. More

by Ben Geldhof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy regimbald
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Dec 23, 2024 -

Herb Chambers Ford of Braintree responded

Hi Ben, we're delighted to hear that our team at Herb Chambers Ford of Braintree could provide you with such prompt service. Thank you for choosing us over the other dealers in the area! Safe travels!

December 19, 2024

No one ever likes to be told they need work done but Cindy did a good job explaining what needed to be done , the time involved and the cost More

by P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy from service
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Dec 20, 2024 -

Herb Chambers Ford of Braintree responded

We're glad to hear Cindy provided clear and helpful information during your visit at Herb Chambers Ford of Braintree. Thank you for sharing your experience with us!

December 19, 2024

I have bought 2 cars now with this dealership and the experience has been amazing both times. Brandon in sales is amazing I have working with him twice now. He is extremely helpful and works with your More

by mhiggins15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your positive experience with us! We're delighted to hear that Brandon and Jessica provided excellent service during both of your visits at Herb Chambers Ford of Braintree. We look forward to seeing you again when you're ready for your next car!

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