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Herb Chambers Ford of Braintree

Braintree, MA

4.8
1,437 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,437 reviews

October 29, 2021

The most professional, kind and honest people I have ever dealt with, always a good experience More

by Lisamay1955
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcelo D Lautert
Oct 29, 2021 -

Lisamay1955 responded

Marcelo D Lautert was very kind, honest and explained everything to me. Marcelo is the employee you want and need in your business. I thank him for a successful experience.

Oct 29, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for taking the time to share your review, Lisa! Marcelo appreciated the shout-out! See you next time at Herb Chambers Ford of Braintree!

October 28, 2021

Chris was excellent. During a time when finding the vehicle I was looking for and within my budget was difficult Chris took the extra time to ensure I was completely satisfied throughout the process. T More

by Debmar719
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Baron
Oct 29, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for taking the time to share this excellent feedback! We're thrilled to hear that Chris worked hard to make sure you were satisfied. We appreciate you trusting Herb Chambers Ford of Braintree with your business and hope we have the opportunity to work with you again in the future!

October 28, 2021

SERVICE IS ALWAYS GREAT - TOOK LONGER THAN USUAL BUT ALL WAS GOOD - THEY ALSO NOTICED MY INSPECTION STICKER WAS DUE THIS MONTH AND DID THAT ALSO More

by touchiem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Andrews, Jay Larkin
Oct 28, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for your patience and five-star rating! We're thankful to have you as a Herb Chambers Ford of Braintree customer!

October 25, 2021

Team at Braintree Ford Servicing center was very professional, quick and efficient. Happy with my experience. More

by jo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathaniel Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcelo
Oct 26, 2021 -

Herb Chambers Ford of Braintree responded

Thank you so much for the great review! It means a lot to hear that you're happy and we hope we can be of service to you again in the future! - The Herb Chambers Ford of Braintree Team

October 24, 2021

They were very helpful pleasant and polite. They explain everything to me about the situation More

by ambroiseulrique
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Andrews, Corey Casey, Jay Larkin
Oct 26, 2021 -

Herb Chambers Ford of Braintree responded

We're so happy to hear it! Thanks for taking the time to review Herb Chambers Ford of Braintree!

October 22, 2021

Always a good experience getting my car serviced with this dealer. They are fast and offer fair prices! More

by Darrin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
AJ Cullinane
Oct 22, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for your excellent review, Darrin! -Herb Chambers Ford of Braintree

October 20, 2021

Great place had work done on my F150 mechanic was bob and was very nice and did a great job More

by xxxmichelle9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob sessine
Oct 21, 2021 -

Herb Chambers Ford of Braintree responded

Thank you so much for the kind review! We're delighted to hear that Bob and the team did a great job on your F-150 and we hope we can be of service to you again in the future. Take care! - Herb Chambers Ford of Braintree

October 19, 2021

very prompt and accommodating, Jake is very polite and professional. I love the waiting area at the truck center. More

by john.reilly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Williams
Oct 20, 2021 -

Herb Chambers Ford of Braintree responded

We're happy to hear Jake gave you such excellent care, John! Thanks for rating Herb Chambers Ford of Braintree five stars!

October 19, 2021

I had an excellent experience with the service department. Marcelo explained everything that was to be done and kept me informed with phone calls on the progress on my repairs. He made sure that More

by ozekb9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcelo Lautert
Oct 20, 2021 -

Herb Chambers Ford of Braintree responded

This is what we like to hear! Marcelo and our team are honored to see your review, and hope to see you next time at Herb Chambers Ford of Braintree!

October 15, 2021

Aiden forgot about my car when it was ready and took 2 hours to finish More

by Patm933
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aiden
Oct 15, 2021 -

Herb Chambers Ford of Braintree responded

Pat, I regret to hear of the experience you dealt with while visiting our dealership. For the safety of our guests and employees we have staggered staffing hours, as well as longer than usual waiting times due to less staff. We apologize for any inconvenience this may have caused. I can assure you that customer service is truly a top priority of ours. If there is anything I can do for you please do not hesitate to let me know, and please reach out at your earliest convenience. Thank you, Scott Lewis - General Manager slewis@herbchambers.com

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