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Herb Chambers Ford of Braintree

Braintree, MA

4.8
1,437 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,437 reviews

November 13, 2021

Great place to buy a car! Nice and clean show room, no pressure, and Conor and the finance team was great! I wouldn’t hesitate to buy a car there again. The last dealership I bought a car at was high pres More

by Aidenh48
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conor Lewis, Corey Casey
Nov 15, 2021 -

Herb Chambers Ford of Braintree responded

We appreciate you taking the time to leave our team such a wonderful five-star review! We hope you come back to visit us again! Thank you! - Herb Chambers Ford of Braintree

Nov 19, 2021 -

Aidenh48 responded

You know what I take it back. I just set up my account with the lender and saw I owe $7800when it should be $5800. I just looked over my contract and Corey Casey the finance manager I dealt with snuck in a $2000 warranty into my loan that I wasn’t told about, that I didn’t ask for or wanted, and did it maliciously. I asked him before agreeing to anything how much I was financing and he told me about $6k, then I asked what I was financing and he said verbatim “purchase price of car, tax, registration, inspection and documentation fee”. He didn’t mention the $2000 warranty nor was I asked, told about, given options, or even explained what the warranty was and what it covered. I’m not happy!! Should have know when it went to easy, and I was happy with my experience at first and should have waited to leave my initial review. I am partial at fault for not reading the fine fine print, but I trusted him especially when he was telling me what I was signing, and asked him before signing a thing what I was paying for. Sleazy way to do business.

November 12, 2021

Everyone at Herb Chambers were wery accommodating from my online inquiry to them literally driving the truck to my house. Thanks Keith! More

by David
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith
Nov 15, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for taking the time to share your experience, David! We're glad Keith & the team delivered excellent service and we hope we have the opportunity to serve you again in the future! - Herb Chambers Ford of Braintree

November 12, 2021

Good Afternoon We have been long time customers at this Good Afternoon We have been long time customers at this dealership and the service department maintained its excellent standard of dependable workma More

by robertttoma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Andrews, Jay Larkin
Nov 15, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for your loyal business! We're honored to have you as a part of the Herb Chambers Ford of Braintree family and we're thrilled to hear that our team continues to provide you with excellent service. Take care and we'll see you next time!

November 12, 2021

I could not be happier with the service I received. From the minute Destiny answered the phone to help make the appointment and the communication and handling of my car by Jack Nguyen it has been an absolut More

by Joyandfree
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
Nov 15, 2021 -

Herb Chambers Ford of Braintree responded

Thank you so much for the kind review! We're honored to welcome you to the Herb Chambers Ford of Braintree family and look forward to your next visit with us. Take care and thanks again!

November 08, 2021

Service is always prompt, friendly, and understanding. Work is affordable for a dealership and I never feel taken advantage of. More

by Eewoyden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Andrews, Jay Larkin
Nov 09, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your experience working with our team at Herb Chambers Ford of Braintree! We look forward to your return!

November 06, 2021

Great service abs was quicker than estimatedNo problems Great service abs was quicker than estimated No problems and enjoyed the showroom Thank you More

by Heather_kahler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Larkin
Nov 09, 2021 -

Herb Chambers Ford of Braintree responded

We're so happy our team could help, Heather! Thank you for the awesome review! – Herb Chambers Ford of Braintree

November 05, 2021

Excellent experience yesterday at Herb Chambers Ford - service rep Khoa was very courteous and professional More

by mjryan258
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khoa
Nov 05, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for visiting our team at Herb Chambers Ford of Braintree! Khoa and our team appreciate your 5-stars! See you next time!

November 04, 2021

I’ve been leasing cars from Herb Chambers Braintree for almost 10 years and the sales, financing and service is always outstanding! Recently swapped my car with a new one and I was in an out of there withi More

by Marsters
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Casey, Jay Larkin
Nov 04, 2021 -

Herb Chambers Ford of Braintree responded

We're so happy to hear the Herb Chambers Ford of Braintree team made this such a great experience! Thank you for being part of the family for so many years!

November 02, 2021

I have a recall and The TSB bulletin I pulled from the National Highway Trafffic Safety Administration they refused to take my truck . I called ford manufacturer and they told me that they are not suppose More

by Rashaud
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa Chamberlain
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel O'Leary
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Norian
1.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Metherall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Gamble
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Lockard , Andy Andrews, Richard Trieber, Jay Larkin
Nov 29, 2021 -

Herb Chambers Ford of Braintree responded

Hi Rashaud, We regret to hear your recall appointment didn't go as planned. I would like to hear about your experience and help improve this for you. Please contact me directly so we can resolve these concerns. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

October 30, 2021

Ivv be arrived at 7 abd was taken right away. The Khoi was very nice and asked me to have a seat in the lounge and offered tea, coffee hot chocolate. The cashier was polite and I was out of there in 45 mi More

by dwop330
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khoa
Nov 02, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for the great review! We appreciate you visiting us here at Herb Chambers Ford of Braintree and hope to see you again next time!

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