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Herb Chambers Ford of Braintree

Braintree, MA

Overview
Employees
Reviews
Vehicles
4.8
1,395 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,395 reviews

February 20, 2024

I appreciate the fact Herb Chambers Service Department takes the time to explain the service they provide and complete a thorough inspection of my car. I always feel good leaving there knowing I was treat More

by djstives
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy and a “boss” who stepped in and helped out. Good stuff!
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Feb 28, 2024 -

Herb Chambers Ford of Braintree responded

We're glad to know that Cindy and our team at Herb Chambers Ford of Braintree were able to assist you with your oil change needs. Thanks for recommending us, we appreciate it! Safe travels!

Helpful
February 20, 2024

I brought my car in for “ The Works” and a recall repair. The work to be done was supposed to take up to 4 hours. I stayed and was prepared to stay. I was pleasantly surprised when my car was done in 3 hours More

by angeladisharoom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2024 -

Herb Chambers Ford of Braintree responded

Angela, we're glad to know that our team at Herb Chambers Ford of Braintree was able to get your car serviced promptly. Thanks for choosing us and sharing this positive review! Safe travels!

Helpful
February 18, 2024

Very friendly and thorough staff. Asked if I wanted a brake light bulb replaced. I did not even know it was out. The Braintree location was very clean, especially the bathrooms. Than More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Martin
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2024 -

Herb Chambers Ford of Braintree responded

Mark, we're glad to know our team at Herb Chambers Ford of Braintree was able to provide you with thorough and friendly service. We appreciate your feedback about the cleanliness as well! Thank you for visiting!

Helpful
February 17, 2024

From walking in the door and meeting my sales representative Giselle Delvalle, Eric Digirolamo, Jessica Reed and Lisa Chamberlain it couldn’t have been any nicer and each one was extremely friend More

by Car Guy 42
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Digirolamo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2024 -

Herb Chambers Ford of Braintree responded

We're so glad to know that our team at Herb Chambers Ford of Braintree was able to provide you with a top-notch experience! We'll make sure Giselle, Eric, Jessica, and Lisa get your kind words. Enjoy the new ride!

Feb 21, 2024 -

Car Guy 42 responded

I have to honest and up front with the remarks I'm about to make today Feb 21 for the total experience now that I have had my vehicle delivered to my home in Lynn this afternoon by the Driver Seth, a perfect,friendly, pleasant ,knowledgeable gentleman in all respects. I also still feel the same way about the comments I made about the Sales staff 100% but here is where the train derailed off the tracks after the sale was made and the delivery process was put into motion. I don't know who in particular is responsible for getting the vehicle ready for delivery which was originally I thought Tue sometime and was told Id get a call to give me a time, that never happened and I had to call the sales person at 5:30 to find out after waiting all day for some kind of update or time etc. The answer I got was the runners just came in the door and they didn't have time to deliver but it would be the next day Wed I said Ok ,Ill wait for the call tomorrow for the approximate time and was told the car would be full of gas 12.4 gallons less the trip to Lynn 22 miles or so 95% highway for a vehicle rated at 27 city/36 highway and Ill use the 27 MPG city as the example for how much gas it should have consumed on a mostly highway trip being generous on gas on a 22-25 mile trip one way should have been around a Gallon and a half not 3.1 tenth gallons which is a just a little less than three quarters of a tank left on the gauge, which tells me they didn't fill up the tank as promised,also a promise to do a full detail of the car inside and out, they only did the inside and never washed the outside or anything at all, You might say how do I know? It probably got a little dirty from the trip to Lynn, Well just before I took a test drive with Giselle I commented to her about the black paint being Metallic and ran my finger a short distance across the dirty paint to expose the glittery paint beneath and today when Seth arrived the first thing I said to him was they didn't wash or detail it because when I checked and the Finger Mark was still there and it was rather dirty all around, which would have been gone if they had washed it, he did say the inside was detailed and maybe some road dirt got on it, I'm sure some did but it never got Washed as Promised Bottom Line. Anyone reading this might be saying by now what a Pain in the xxx this guy is being so petty about things and complaining about everything, My answer to that is I'm an older guy buying this car for my Grandson turning 16 shortly and his older brother got one from me the same model a Focus Se three years ago detailed and clean from a different dealer, All I wanted to do was bring it over to him after delivery nice and clean from this dealer which I was promised, Its not easy to wash a car outside in the middle of Feb which I did today. I grew up in a time when your Word meant something and a promise to do something was carried out to the best of one's ability, Am I asking to much just to do what you promised me?? Maybe I am in this fast paced world we live in today. Just Saying!! Frank S Lynn

Feb 22, 2024 -

Car Guy 42 responded

Yes,and I hope they see my lengthy comments about the failed promises made to me on the delivery process, and the confusion that seemed to ensue with everyone involved with the delivery afterwards. My Star Rating would be a 1 * on that part of the process. Sadly it seems to match up with the many 1 * ratings the Service Dept has also with many other customers, maybe Herb needs a visit to the Braintree Ford Service Dept for a look see, Ya Think? Other than that I'm a Happy Customer Frank S. Lynn

Helpful
February 17, 2024

Gentlemen and very helpful. Very knowledgeable and willing to answer any questions. Worthy of a raise in my opinion. More

by Paulhansen154@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin
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Feb 19, 2024 -

Herb Chambers Ford of Braintree responded

We're glad to know you found our team at Herb Chambers Ford of Braintree helpful and knowledgeable. Your feedback is appreciated, and we'll make sure it gets passed along!

Helpful
February 16, 2024

Cindy was great, had my Explorer in for regular service and also a slow leak in one of my tires. All taken care of as I waited. It's nice to look around show room and the new Mustangs. Cindy very pleasa More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2024 -

Herb Chambers Ford of Braintree responded

Hi Brian, we're glad to know Cindy provided you with great service during your visit to Herb Chambers Ford of Braintree. We appreciate the positive feedback and hope to see you again soon! Drive safely!

Helpful
February 16, 2024

Paul noticed my long overdue inspection sticker. I had no idea. Thanks for the save. HCF exceeded expectations per usual. More

by The Edge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2024 -

Herb Chambers Ford of Braintree responded

We're glad to know that Paul was able to assist you with your inspection sticker at Herb Chambers Ford of Braintree. Thanks for the review and we'll continue striving to exceed expectations!

Helpful
February 16, 2024

Great friendly service, easy to make appointment, and work completed promptly ahead of schedule. Not taking my lease anywhere else unless it's an emergency out of town. More

by Grover72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2024 -

Herb Chambers Ford of Braintree responded

We're glad to know you had a great experience with our team at Herb Chambers Ford of Braintree. We appreciate your loyalty and look forward to serving any future needs!

Helpful
February 15, 2024

Recently bought a vehicle here and experience was great,had to get service done and Paul was excellent. More

by mac33987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2024 -

Herb Chambers Ford of Braintree responded

We're glad to know your experience at Herb Chambers Ford of Braintree was a positive one! It's great that Paul could assist you with the service. Thanks for choosing us and leaving this review!

Helpful
February 15, 2024

performed repair in a timely manner and made sure work was performed satisfactorily. Pointed out any other possible problems. More

by spcolesy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2024 -

Herb Chambers Ford of Braintree responded

Thanks for the positive feedback, spcolesy! We're glad to know our team at Herb Chambers Ford of Braintree was able to assist you effectively and efficiently. Stay in touch if there's anything else we can help with!

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