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Herb Chambers Ford of Braintree

Braintree, MA

Overview
Employees
Reviews
Vehicles
4.8
1,437 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,437 reviews

December 17, 2021

Service shop quickly and helpfully took care of my urgent request! Thanks for the speedy and great service! More

by beep-03curling
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khoa, Jay Larkin
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Dec 20, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your review! We appreciate you as a customer, and hope you choose our team for all automotive needs! See you next time at Herb Chambers Ford of Braintree!

December 17, 2021

They sold me a truck and they are periodically servicing it. No problems do far. Nothing else matters. More

by ctraina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Larkin
Report | Print
Dec 20, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for trusting the Herb Chambers Ford of Braintree team with your automotive needs! We're grateful for your support and look forward to your next visit!

December 14, 2021

They are very patient and understanding and took the time to get me the best deal👌🏽 More

by gmoreau79
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Casey
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Dec 16, 2021 -

Herb Chambers Ford of Braintree responded

We're so happy our team could help you find the perfect deal! Thank you for leaving the five-star review for Herb Chambers Ford of Braintree!

December 14, 2021

Excellent service very prompt response to the work request by staff that was very professional More

by happybirthday755
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcelo lautert
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Dec 14, 2021 -

happybirthday755 responded

Very pleased with the service

Dec 14, 2021 -

happybirthday755 responded

Great service, professional, caring

Dec 16, 2021 -

Herb Chambers Ford of Braintree responded

Thank you so much! We're so happy to hear the Herb Chambers Ford of Braintree team could make this so memorable!

December 14, 2021

Good service and very polite people l will return to herb chambers in the future even Though I purchased this vehicle from another dealership More

by M.f.Feeney4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Andrews, Jay Larkin
Report | Print
Dec 16, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for giving us the opportunity to earn your business! We look forward to your next visit with us here at Herb Chambers Ford of Braintree!

December 14, 2021

Recently purchased a 2018 stone grey f 150 5 weeks ago. Was told we had a 60 day warranty. Also had 5 year 60k mile factory warranty on motor, transmission, rearend. The truck only had 46k miles on it. Bro More

by Nick
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Andrews, Jay Larkin
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Jan 20, 2022 -

Herb Chambers Ford of Braintree responded

Hi Nick, We understand your frustration and assure you that we take this feedback seriously. We appreciate you bringing this to our attention and we'd like to assist you in resolving your concerns. Please reach out to me at your earliest convenience to discuss this situation. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

December 10, 2021

Service personnel are courteous, friendly and caring about customer's needs. Would highly recommend the service department at Herb Chambers at Braintree. More

by arekay1028com
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Martin
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Dec 13, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for these kind comments - our service team will be so happy to hear them! We appreciate you recommending Herb Chambers Ford of Braintree to others and we look forward to seeing you at your next visit!

December 08, 2021

Friendly, professional service. Good discussion before service, respected the selections of service by customer and explained reasons for different jobs to be done. Appreciate attention More

by Midwestener
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Martin, Andy Andrews, Jay Larkin
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Dec 09, 2021 -

Herb Chambers Ford of Braintree responded

We love hearing from our customers! See you next time at Herb Chambers Ford of Braintree!

December 06, 2021

The service guys are awesome! Very informative and quick to reply to questions . They’re great More

by Aobrien
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Larkin
Report | Print
Dec 08, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for this wonderful feedback about our service team! We appreciate you trusting Herb Chambers Ford of Braintree with your business and look forward to your next visit!

December 06, 2021

Bought brand new vehicle. Problem day one. Denied problem. Rude, condescending. STAY AWAY from this dealership!! More

by JC
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin
Report | Print
Dec 27, 2021 -

Herb Chambers Ford of Braintree responded

JC, We're sorry to hear about this experience. We value feedback and use this information to improve customer satisfaction. Please reach out to me so I can hear more about this situation and help resolve these concerns. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

Jan 05, 2022 -

JC responded

You certainly didn’t value my business Scott Lewis. After multiple attempts you, who represents Herb Chambers to fix my BRAND NEW cars damaged convertible roof. You denied, covered up and interfered with my car getting serviced by ripping up a service invoice which stated by the service Forman there was an issue with the roof. You became DEFENSIVE from day one that I brought the issue of the car to your attention and denied by saying it worked normal. I owned the car for ONE Day under 24 hours. So I went to FORD corporate. Under FORD representatives advise, I brought my Mustang to another ford dealer who upon inspection found an issue immediately. The dealer had to REALIGN the roof for it to operate properly and function for me. Save your copy/paste comments that you want to make it right. I received courteous, honest help from another ford dealership that stands for the ford product and customer. This wasn’t my first purchase at a Herb Chambers dealership but it will certainly be my last. HERB CHAMBERS I HOPE YOU WILL TAKE A CLOSER LOOK WHAT IS HAPPENING BETWEEN THE WALLS OF THIS DEALERSHIP

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