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Herb Chambers Ford of Braintree

Braintree, MA

Overview
Employees
Reviews
Vehicles
4.8
1,496 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,496 reviews

December 06, 2024

I had the pleasure of purchasing a car from Antonio Torpes(Tony) in Ford Herb Chambers. He was the best salesman I’ve ever met so far. He was so helpful and transparent the whole time of the transacti More

by Lapis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathaniel Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antonio Torpes
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Dec 06, 2024 -

Herb Chambers Ford of Braintree responded

We're delighted to hear that Tony provided such a helpful and transparent experience at Herb Chambers Ford of Braintree! Thank you for choosing us, and we look forward to assisting with any future car needs.

December 05, 2024

Courteous and professional service, good customer service and timely responses, very nice wait room accommodations. More

by Cstevens12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy
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Dec 05, 2024 -

Herb Chambers Ford of Braintree responded

We're delighted to hear you enjoyed the courteous service and comfortable waiting area at Herb Chambers Ford of Braintree. Thank you for sharing your experience with us!

December 03, 2024

Scott Lewis General Manager and Jessica in Finance are the best people to deal with. I recently recommended my sister in law to Scott and she purchased a new Explorer, she also agreed that Scott and Jessi More

by jv02169
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2024 -

Herb Chambers Ford of Braintree responded

Thank you for recommending your sister-in-law to Herb Chambers Ford of Braintree! We're delighted to hear that Scott and Jessica provided such excellent service. We appreciate your support and look forward to assisting more of your family in the future!

November 30, 2024

Great service every time service people are great work is always clean and done right More

by bersanibrian
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Herb Chambers Ford of Braintree responded

Thank you for trusting the Herb Chambers Ford of Braintree team with your service needs! We appreciate your support and look forward to seeing you next time!

November 30, 2024

This dealer is not worth your time or money the GM is useless the service manager is a lying crook More

by bostonmorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Martin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Rydings
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2024 -

Herb Chambers Ford of Braintree responded

Thank you for your feedback. We understand your frustration regarding the tire warranty. We would like to clarify that the tires you purchased 49,000 miles ago are covered by a manufacturer's warranty from Bridgestone, which covers defects up to 80,000 miles. However, this warranty does not cover everyday wear and tear. We strive to provide accurate information and exceptional service to all our clients, and apologize that you are unsatisfied. We wish you the best of luck with future service.

November 30, 2024

These people are real crooks lie cheat and steal and when you confront them they talk in circles not trustworthy at all. More

by bostonmorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Martin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Rydings
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2024 -

Herb Chambers Ford of Braintree responded

Thank you for your feedback. We understand your frustration regarding the tire warranty. We would like to clarify that the tires you purchased 49,000 miles ago are covered by a manufacturer's warranty from Bridgestone, which covers defects up to 80,000 miles. However, this warranty does not cover everyday wear and tear. We strive to provide accurate information and exceptional service to all our clients, and apologize that you are unsatisfied. We wish you the best of luck with future service.

November 30, 2024

Worst dealer ever. Do not deal with these liars. Use any other Massachusetts dealer just not these guys. More

by bostonmorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Martin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Rydings
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2024 -

Herb Chambers Ford of Braintree responded

Thank you for your feedback. We understand your frustration regarding the tire warranty. We would like to clarify that the tires you purchased 49,000 miles ago are covered by a manufacturer's warranty from Bridgestone, which covers defects up to 80,000 miles. However, this warranty does not cover everyday wear and tear. We strive to provide accurate information and exceptional service to all our clients, and apologize that you are unsatisfied. We wish you the best of luck with future service.

November 30, 2024

The GM and manager of service here are complete liars and unreasonable. Never trust anything they say. More

by bostonmorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Martin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Rydings
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2024 -

Herb Chambers Ford of Braintree responded

Thank you for your feedback. We understand your frustration regarding the tire warranty. We would like to clarify that the tires you purchased 49,000 miles ago are covered by a manufacturer's warranty from Bridgestone, which covers defects up to 80,000 miles. However, this warranty does not cover everyday wear and tear. We strive to provide accurate information and exceptional service to all our clients, and apologize that you are unsatisfied. We wish you the best of luck with future service.

November 30, 2024

Crooks do not stand by their words even when you have it in writing so you need to win in court to get them to do what they said they would. More

by bostonmorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Martin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Rydings
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2024 -

Herb Chambers Ford of Braintree responded

Thank you for your feedback. We understand your frustration regarding the tire warranty. We would like to clarify that the tires you purchased 49,000 miles ago are covered by a manufacturer's warranty from Bridgestone, which covers defects up to 80,000 miles. However, this warranty does not cover everyday wear and tear. We strive to provide accurate information and exceptional service to all our clients, and apologize that you are unsatisfied. We wish you the best of luck with future service.

November 29, 2024

Nice clean dealership friendly staff. They listened to my needs. Made purchasing my vehicle nice and easy no pressure. More

by Frapguy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2024 -

Herb Chambers Ford of Braintree responded

We're delighted to hear that our team at Herb Chambers Ford of Braintree provided a friendly and pressure-free experience for you. Thank you for choosing us, and enjoy your new vehicle!

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