Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Herb Chambers Ford of Braintree

Braintree, MA

Overview
Employees
Reviews
Vehicles
4.8
1,436 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
Contact Dealership
View Awards

75 Granite St

Braintree, MA

02184

Directions

By Type

Showing 1,436 reviews

May 06, 2023

Excellent customer service from appointment, to drop off and pick up. Very easy and no waiting More

by tpmy58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin
Report | Print
May 09, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for trusting us to provide five-star care! We look forward to seeing you back at Herb Chambers Ford of Braintree next time!

May 05, 2023

The work that was done was okay but unfortunately who ever touched the car for last they left the hood not locked well then when I got in the highway it almost open all the way up .. luckily I noticed an More

by Tpereira1991333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for reaching out. We appreciate you bringing this to our attention and will make sure the situation gets addressed with our team to ensure it doesn't happen again in the future. Thanks again and please don't hesitate to reach out if you have any further concerns. Respectfully, Scott Lewis - General Manager - slewis@herbchambers.com

May 04, 2023

Aidan at the service desk was so helpful so professional and everyone in the Braintree service department were very friendly . Everyone made eye contact with all the customers which is rare these days . The More

by lisa Barry
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Daniel O'Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Norian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Metherall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aidan at service desk top notch , Jay Larkin
Report | Print
May 05, 2023 -

Herb Chambers Ford of Braintree responded

Lisa, we appreciate you taking the time to share your positive experience at Herb Chambers Ford of Braintree! It's wonderful to hear that Aidan and our team provided helpful, professional, and friendly service. We're glad to have made it an enjoyable process for you from start to finish. We look forward to seeing you again in the future!

May 04, 2023

Great service - simple process and great communication. Offering easy and timely solutions. They keep my car running efficiently. More

by cartyken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin
Report | Print
May 05, 2023 -

Herb Chambers Ford of Braintree responded

We're thrilled to hear about your positive experience at Herb Chambers Ford of Braintree! We're happy to hear that our team provided great service, a simple process, great communication, and easy solutions for you. It's always our priority to keep your car running efficiently and we appreciate the opportunity to serve you. Drive safely!

April 27, 2023

My car's passenger air bag light was lit and would not go off. The tech did a great job diagnosing and correcting the problem. Drew provided excellent customer service and went above and beyond. I am very sa More

by frankbrundage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2023 -

Herb Chambers Ford of Braintree responded

We're glad to hear our team provided excellent service for your car, Frank! We're glad Drew and the team could help resolve this issue for you! It's always satisfying to hear positive feedback from our customers like you! Thank you! - Herb Chambers Ford of Braintree

April 17, 2023

Paul was very good at his job by the way is approaching you and described the situation you see on Him he knows what is doing ? More

by Jbaptiste
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brandon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2023 -

Herb Chambers Ford of Braintree responded

We're so glad to hear that Paul provided you with such great service during your visit to Herb Chambers Ford of Braintree! Thank you for taking the time to share your experience! We hope to see you again in the future!

April 17, 2023

Very satisfied with the repair work and the suggested maintenance work and was completed very timely! All the work was explained by the agent and quotes for future work provided! Thanks! Great job! More

by edsonnyd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your experience! We're thrilled to hear that you're satisfied with the service provided by our team and we hope you won't hesitate to reach out if we can be of assistance again in the future. Take care! - Herb Chambers Ford of Braintree

April 16, 2023

This particular dealership is without question one of best on the south shore. I intend to be a regular customer. Thank you! More

by rdkelley55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aidan Cullinane
Report | Print
Apr 18, 2023 -

Herb Chambers Ford of Braintree responded

We're so happy the visit could earn us five stars! We look forward to assisting you again! Thank you! - Herb Chambers Ford of Braintree

April 15, 2023

Safe, courteous, professional and good folks all-over. I've been coming here for over 20 years. Best service in town. I can rely on them to do the right job the right way. More

by nosix
Recommend Dealer
Yes
Employees Worked With
Daniel O'Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Norian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin
Report | Print
Apr 17, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for your confidence in the Herb Chambers Ford of Braintree team! We're truly grateful for all of your support over the past 20 years and look forward to seeing you at your next visit. Take care!

April 12, 2023

Prompt service and easy vehicle dropoff. Only performed what I sought and didn’t pressure me to act on other recommendations at this time More

by Mccarthysteve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aidan Cullinane
Report | Print
Apr 14, 2023 -

Herb Chambers Ford of Braintree responded

Steve, thank you for taking the time to share your experience at Herb Chambers Ford of Braintree! We're glad our team provided prompt service and made your dropoff easy. We appreciate your business and look forward to seeing you again!

1
...
24
25
26
...
144