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Herb Chambers Ford of Braintree

Braintree, MA

Overview
Employees
Reviews
Vehicles
4.8
1,436 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,436 reviews

May 23, 2023

The service department has always been quick to service my vehicle on short notice. Excellent More

by jameshanley881
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2023 -

Herb Chambers Ford of Braintree responded

We're so glad our team continues to provide you with efficient service, James! Thanks for being a Herb Chambers Ford of Braintree customer and please don't hesitate to reach out the next time we can be of assistance!

May 20, 2023

I have used this dealer several times and I have been completely satisfied. They are very friendly, courteous. They always keep you informed while you are wsiting. More

by mary.allenirish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your review, Mary! We're honored that our team earned your 5 stars! -Herb Chambers Ford of Braintree

May 19, 2023

The service department at Herb Chambers Ford is very well managed. Drew communicates clearly and gets the job done. More

by robertlcornell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for your excellent review, Robert! We're honored that Drew earned your 5 stars! -Herb Chambers Ford of Braintree

May 19, 2023

Always a positive experience there. Fast and expert service. I would definitely recommend this dealership. Extremely happy with Braintree Herb Chambers! More

by andicev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin
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May 19, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your positive experience! We're so happy that we earned your 5 stars! -Herb Chambers Ford of Braintree

May 18, 2023

Great customer service and support. I went for a sticker and had a headlight replaced with no issues. The staff at Herb Chambers are always aware and attentive to detail. Drew and Rich More

by nduffy1055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard
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May 19, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for the wonderful review! We appreciate you taking the time to share these kind comments about Drew, Richard & the rest of the team here at Herb Chambers Ford of Braintree and we look forward to serving you again next time. Take care!

May 16, 2023

My service advisor Jack Nguyen kept in constant communication with me throughout the entire process. He was always kind, helpful and professional. Everyone I communicated with was responsive and if More

by sdedrn9598
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2023 -

Herb Chambers Ford of Braintree responded

We're glad Jack and the team made the process of servicing your vehicle so easy! We love knowing that you found it so easy to return your rental vehicle here when you came to pick up your vehicle! We hope your vehicle continues to perform at its best and look forward to your next routine appointment! Take care and thank you! - Herb Chambers Ford of Braintree

May 14, 2023

Customer service was good and even help me with other things thank you guys much. More

by keithfrederick12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2023 -

Herb Chambers Ford of Braintree responded

We're so happy the experience was up to our usual standards, Keith! We look forward to seeing you again soon! Thank you! - Herb Chambers Ford of Braintree

May 10, 2023

Great service from the technician Ian. Great communication from the service writer Drew. Car was fixed correctly the first time. More

by Joe S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Pierce
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May 15, 2023 -

Herb Chambers Ford of Braintree responded

Joe, thank you for leaving a review about the exceptional service you received from Ian & Drew! We appreciate you trusting the Herb Chambers Ford of Braintree team with your vehicle and hope to see you again next time!

May 08, 2023

Diagnosed issue quickly. Pleasant and efficient. Car was returned in a quick and timely manner. More

by JW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin
Report | Print
May 10, 2023 -

Herb Chambers Ford of Braintree responded

We're glad we could help resolve this issue for you and get your car back quickly! We hope you come to visit us again next time you need anything! Thank you! - Herb Chambers Ford of Braintree

May 08, 2023

staff was extremely helpful Work was completed in a reasonable time I was very happy with the staff they were great More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 11, 2023 -

Herb Chambers Ford of Braintree responded

Michael, thank you for your excellent rating and review of Herb Chambers Ford of Braintree! We appreciate your kind words about our staff being extremely helpful and completing the work in a reasonable time. We're delighted to hear that you were very happy with their great service. Safe travels and thank you!

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