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Herb Chambers Ford of Braintree

Braintree, MA

Overview
Employees
Reviews
Vehicles
4.8
1,498 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,498 reviews

September 12, 2023

The staff was friendly, helpful and knowledgeable. Working with Jack N. was pleasant. The waiting area was clean More

by ediers125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2023 -

Herb Chambers Ford of Braintree responded

We're glad to know you had a pleasant experience with our team at Herb Chambers Ford of Braintree, and that Jack N. was able to assist! Thanks for the feedback on our clean waiting area too - we appreciate it!

September 11, 2023

I was attended to in a cordial and professional manner. All I came in contact with were very friendly and professional. More

by Ronzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 14, 2023 -

Herb Chambers Ford of Braintree responded

Hey Ronzo, we're glad to know you had a friendly and professional experience with our team at Herb Chambers Ford of Braintree. Thanks for the positive feedback! We'll see you next time. Safe travels!

September 11, 2023

Great service, fast reliable repairs on Ford. Quick diagnostic review of problem with Ford vehicle. More

by L.jmarshall.neit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 14, 2023 -

Herb Chambers Ford of Braintree responded

Hey Neit, thank you for the positive review! We're happy to hear that you had a positive experience with our service repairs at Herb Chambers Ford of Braintree. We'll see you next time! Safe travels!

September 09, 2023

Brandon Williams and Frankie Santiago and Jessica Reed made every step of the trade-in and purchase process go smoothly and simply! So so very thank you!! I love to work with you and Herb Chambers Ford Br More

by Joyce.lonergan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2023 -

Herb Chambers Ford of Braintree responded

Hi Joyce, It's fantastic to know that Brandon, Frankie, and Jessica made your trade-in and purchase process smooth at Herb Chambers Ford of Braintree. We're delighted you love your Bronco! Thanks for the high praise!

September 07, 2023

Oil change service was quick and efficient. Recommended additional services which I will do in next service. No pressure from service advisor to do right away. Thank you! More

by edb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy
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Sep 08, 2023 -

Herb Chambers Ford of Braintree responded

We're glad to know that you had a quick and efficient oil change service at Herb Chambers Ford of Braintree! We appreciate your feedback and look forward to seeing you on your next visit! Safe travels!

August 31, 2023

Cyndi was phenomenal. Very personable and kept us informed through every step. Very professional and will definitely come back More

by Kellicatstevens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy
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Sep 01, 2023 -

Herb Chambers Ford of Braintree responded

Hey Kelli, thank you for the positive review! We're glad to know that Cyndi provided you with such a great service experience at Herb Chambers Ford of Braintree. We appreciate your support and hope to see you again! Safe travels!

August 30, 2023

Expected a second day of service due to potential starter problem but was pleasantly surprised that it was a battery problem; more easily resolved. Amount of waiting time was as expected and staff members w More

by Charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Payment Representative
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August 28, 2023

This was the most friendly, professional, and easy process of trading in a car, and buying a new one I have ever experienced. I couldn't be more happier. More

by laum707
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2023 -

Herb Chambers Ford of Braintree responded

Hey Laum, thank you for the 5-star rating! We're delighted to know that your car trading and buying experience at Herb Chambers Ford of Braintree was friendly and professional. We'll see you next time! Enjoy your new ride!

August 25, 2023

Friendly, honest and helpful all workers are Really nice and they go out of their way to make sure that things get done right More

by Joecleggett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2023 -

Herb Chambers Ford of Braintree responded

Joe, we appreciate your kind words about our team at Herb Chambers Ford of Braintree. We're glad to know that you found us friendly and helpful! Thanks for the review.

August 25, 2023

They were able to fix my car and timely fashion. Friendly service department. Get me well informed problems and status of repairs. More

by Mikeouellet
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2023 -

Herb Chambers Ford of Braintree responded

Hey Mike, we're glad to know our team at Herb Chambers Ford of Braintree was able to get your car fixed promptly and keep you well-informed throughout the process. Thank you for sharing your positive service experience! We'll see you next time. Safe travels!

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