Herb Chambers Ford of Braintree

Absolutely the worst customer service I’ve ever had to deal with never again shop there deal with never again shop there More

Quick and courteous service. In and out in under the estimated time. Patient and hard working staff. In and out in under the estimated time. Patient and hard working staff. More

Jack Nguyen greeted me promptly with a smile and asked how he could help me. I explained that I was getting no key present on dashboard and couldn’t start the car without my wife’s key fob. He promptly to how he could help me. I explained that I was getting no key present on dashboard and couldn’t start the car without my wife’s key fob. He promptly took the two key fobs confirmed his solution that my key fob was defective, covered by warranty and could reprogram new one provided in stock availability. He stated it would be 1 to 2 hours for the whole process if I could wait in waiting room. He came back shortly and confirmed replacement fob available. I said great and asked if the Works could be added. He said I could wait because I still had more miles to go but I preferred it be done because it was the first time. He had the new fob and the works done in a little under 2 hours and confirmed that the new fob worked. He also showed my Fords backup plan if this problem happened in the future. Wow what professional courteous service from Jack who considers his service to the customer as “ Job #1”. I think I’ve heard that in a Ford ad sometime. More

Derek kept me in the loop at every step. He needs a raise. Great work He needs a raise. Great work More

Herb Chambers was very accommodating and responsive to fixing my car’s recall. Cindy was especially helpful and nice! Thank you. fixing my car’s recall. Cindy was especially helpful and nice! Thank you. More

Work is done right and timely Service advisor doesn't try to sell things that are not needed. All around great service and not overpriced. try to sell things that are not needed. All around great service and not overpriced. More

The people in service at Herb Chambers Ford do a fantastic job when they service my vehicle. Prompt, courteous, professional and friendly. fantastic job when they service my vehicle. Prompt, courteous, professional and friendly. More

This was our first time bringing our used 2004 Ford F150 to the dealership for an oil change and a battery replacement. The service was done in a timely manner and checking out was a breeze with the cashier to the dealership for an oil change and a battery replacement. The service was done in a timely manner and checking out was a breeze with the cashier. This is our new dealership for servic More

We have to travel 2. 5 hours to get to Chambers, including a ferry ride! It is well worth the effort. The extensive work, including a recall, was well done, in a timely ma 5 hours to get to Chambers, including a ferry ride! It is well worth the effort. The extensive work, including a recall, was well done, in a timely manner and cost effective. We also appreciated the high level of communication by our service representative. We’ll keep coming back! More

Paul Martin kept me informed of the progress of my repair. He was polite and professional. repair. He was polite and professional. More