Herb Chambers Ford of Braintree

So we had a trip home planned from Raynham MA to Brooklyn NY on a Friday evening when the 4WD Actuator failed on our 2007 F 150 which means that it would be stuck in 4 wheel drive so we couldn't go home. NY on a Friday evening when the 4WD Actuator failed on our 2007 F 150 which means that it would be stuck in 4 wheel drive so we couldn't go home. We got a hotel as it was already late and called Herb Chambers Ford Braintree Saturday AM 1st thing and spoke to the GM Scott Lewis who put us in touch with Drew Bailey in Service who said he would take us in immediately, however he was not sure they had a Actuator for a 2007 in stock and getting one, on a Saturday may be difficult. Enter Dan O'Leary the Part and Service Manager who said that he did not have one in stock but said he would do a search and would call us back. It was not 15 minutes later when he said he found one and to drive there which we did. Drew greeted us warmly and we were on our way home in 1 hour. Scott, Drew and Dan saved our weekend and we could not thank them enough! More

Always as promised,on time repairs ,with total communication through the repair process, thank you communication through the repair process, thank you More

The service agent Jack was very helpful, respectful and patient with my concerns in regarding my car. patient with my concerns in regarding my car. More

Frankie Santiago was a true professional, he treated us with courtesy and respect. Frankie answered all of our questions and guided us through the process without making us feel like we were being pushed with courtesy and respect. Frankie answered all of our questions and guided us through the process without making us feel like we were being pushed. We will surely return and refer all of our friends to Frankie Santiago! More

The Manager Derek was. informative and very Nice. The Mechanic, Dave Rossini was great as usual. I can’t say enough good things about Herb Chambers Service. informative and very Nice. The Mechanic, Dave Rossini was great as usual. I can’t say enough good things about Herb Chambers Service. More

Great experience Excellent service made everything very easy would absolutely recommend to anyone that I know easy would absolutely recommend to anyone that I know More

Herb Chambers Ford of Braintree, provided excellent service, on my last visit. Drew was exceptional. He was extremely professional and courteous. He communicated effectively,in terms of cost of servi service, on my last visit. Drew was exceptional. He was extremely professional and courteous. He communicated effectively,in terms of cost of service and what was to be expected. I would highly recommend this dealership and the team for all your automotive service needs. More

Everyone at Herb Chambers Ford in Braintree are fabulous I purchased my second vehicle with them and my husband is on his third. Beginning at the showroom all the way through to parts and service, they all I purchased my second vehicle with them and my husband is on his third. Beginning at the showroom all the way through to parts and service, they all meet the needs and expectations of their customers. A special thank you to Frankie, Jose, Jessica, Drew and Jay More

Overpriced compared to other ford dealers and vey poor customer service at the Service department! customer service at the Service department! More

Paul and the staff at Herb Chambers were fast and efficient everything was done quickly and on time as always They are the best at what they do and i will recommend them to anyone that needs service efficient everything was done quickly and on time as always They are the best at what they do and i will recommend them to anyone that needs service on their Ford More