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Herb Chambers Ford of Braintree

Braintree, MA

4.8
1,436 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,436 reviews

June 19, 2023

Very helpful, from the service provider to the cashier. Nice people who know what they're doing. Consistently the best automotive service. More

by brensullivan
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Herb Chambers Ford of Braintree responded

We're so glad to hear that you had a great experience at Herb Chambers Ford of Braintree! Thank you for taking the time to leave us such a positive review. We appreciate your business and look forward to serving you again in the future!

June 19, 2023

Great job as always. Very accommodating, everything explained and reviewed after. Always very satisfied with everything. More

by kill1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for the great review! We're glad to hear that you had a positive experience with us at Herb Chambers Ford of Braintree. Your satisfaction is our top priority, and we look forward to serving you again in the future. Have a wonderful day!

June 19, 2023

Great work excellent service amazing personal always left extremely satisfied. Probably why I bought two cars there. More

by kill1977
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin
Jun 21, 2023 -

Herb Chambers Ford of Braintree responded

We're so glad to hear that you've had such a positive experience with our team at Herb Chambers Ford of Braintree! Thank you for choosing us not once, but twice. We appreciate your support and look forward to serving you again in the future. Drive safely!

June 19, 2023

Great job as always. Reason number one why I have bought two cars from them. More

by kill1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin
Jun 21, 2023 -

Herb Chambers Ford of Braintree responded

We're so grateful for your continued support! We look forward to assisting you with all your future automotive needs! Thank you! - Herb Chambers Ford of Braintree

June 17, 2023

Christopher was AMAZING. Effortless process, kindness, support, and all of my questions answered. Couldn’t be happier - would recommend him to anyone I know! Thanks! More

by madelynpowers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian McDermott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher - 6/5 STARS!
Jun 19, 2023 -

Herb Chambers Ford of Braintree responded

We're so glad to hear that Christopher provided you with such a fantastic experience at Herb Chambers Ford of Braintree! Thank you for taking the time to share your positive feedback, Madelyn. We appreciate your recommendation and hope to see you again in the future!

June 08, 2023

Jack N. , thank you for explaining the warranty process to me and for keeping me updated on the progress of the repairs. Jack, you and the mechanic are tru More

by Peewee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Peewee responded

Thank You...

Jun 12, 2023 -

Herb Chambers Ford of Braintree responded

We're glad to hear Jack made the visit great and earned five stars from you, Fred! We hope you come to visit us again when your Ford Expedition needs anything else! Thank you! - Herb Chambers Ford of Braintree

June 07, 2023

We had a very pleasant experience. No pressure to purchase and salesman Omar did a great job and was very professional and accommodating. Courtney was also a pleasure to work with. More

by pacl33
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blundell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar Ananbeh
Jun 08, 2023 -

Herb Chambers Ford of Braintree responded

We appreciate you letting us know Omar and Courtney made the experience so easy and enjoyable! We hope you enjoy your vehicle and look forward to seeing you again in the future! Thank you! - Herb Chambers Ford of Braintree

June 06, 2023

Great service, never disappointed. Very knowledgeable and efficient. Bring our vehicle to this dealer when we need it to be serviced. More

by braintreekfa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for trusting the Herb Chambers Ford of Braintree team with the care of your vehicle! It's our privilege to serve you and we look forward to seeing you at your next visit!

June 06, 2023

Bad in communication, services bad and unprofessional, they replaced my rear camera with a cheap one. More

by jameslebreton1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Drew Bailey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Martin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin
Jun 19, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your review, James. We're concerned to learn of your negative experience and would like the opportunity to discuss this situation with you further. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

June 05, 2023

Great service. Adam was great and kept me informed on everything done with my car. Can't thank them enough for how i was treated. More

by Paul B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Herb Chambers Ford of Braintree responded

Adam and the team are grateful to have your five-star review, Paul! We're happy you felt taken care of here and hope you visit us again soon! Thank you! - Herb Chambers Ford of Braintree

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