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Herb Chambers Ford of Braintree

Braintree, MA

4.8
1,435 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,435 reviews

July 21, 2023

Professionalism at it's peak! A very nice and welcoming environment. You guys are the best! More

by yemmiemak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ahmed; Lisa Chamberlain
Jul 24, 2023 -

Herb Chambers Ford of Braintree responded

We're so happy that you had a five-star experience at Herb Chambers Ford of Braintree! We hope you enjoy your vehicle and look forward to assisting you again! Thank you!

July 19, 2023

I have never purchased a car where the salesperson gives you their card and says " If you need anything feel free to call me". Usually you buy the car and if you need something you have better odds at getti More

by jsenn001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Baron
Jul 19, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for the review! We're so glad to hear that Chris has been there for you every step of the way. If you ever need anything else, don't hesitate to reach out. Enjoy your new ride!- The Herb Chambers Ford of Braintree Team

July 19, 2023

The service department is professional, knowledgeable about owner’s concerns and quick to find best possible solutions including pricing. Paul followed up and delivered More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Herb Chambers Ford of Braintree responded

Hi Steve! Thank you for the great review about Paul and our service department at Herb Chambers Ford of Braintree. We appreciate your business and hope to see you again in the future!

July 18, 2023

Would have gone lower if I could have . Made an appointment to drop off my van for a transmission issue appointment was rescheduled the morning before I was supposed to drop it off for two More

by Jbertonielectric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Jbertonielectric responded

Yesterday when I went in to pay for the sticker and break work I sat in the waiting room for 15 min while a young lady sat in a chair and said nothing to me while I waited. About 15 minutes later a guy came in and said are you here for pick up I said yes he sent me to the middle window when low and behold the young lady got up yes the one that was sitting there doing NOTHING and rang it up . This place is the worst I have ever done business with . This place makes the RMV look well run if that is even possible!!!!! I would have given - stars if it was possible.

Aug 07, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for the feedback about your recent experience with our team. We sincerely apologize for the frustration and inconvenience caused by the circumstances surrounding your vehicle’s service needs. We have reviewed what you shared internally, so that we can take steps to ensure we are more efficient in our processes moving forward. If you'd like to share anything further, please feel free to contact me directly. Respectfully, Scott Lewis - General Manager - slewis@herbchambers.com

Aug 07, 2023 -

Jbertonielectric responded

Talk is cheep !!!!! Won’t be back I would pay 10 X more to not deal with you clowns again ! The worst experience I have ever had and lost a sale I would have bought the second van from you but never again

July 15, 2023

I bought my car here and have used the service center for years. I've never been disappointed. Excellent work at fair prices. More

by JG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for your loyalty to Herb Chambers Ford of Braintree! We're delighted to hear that our service center has consistently provided excellent work at fair prices. We appreciate your kind words and look forward to serving you in the future. Have a great day!

July 15, 2023

Friendly service department, make an appointment and be seen on time. Service completed and car returned as I left it. Will visit again. More

by Barb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel O'Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Metherall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin
Jul 18, 2023 -

Herb Chambers Ford of Braintree responded

Hey Barb, thank you for the kind words! We're delighted that our team provided friendly and efficient service. We appreciate your business and look forward to serving you again at Herb Chambers Ford of Braintree. Drive safely!

July 14, 2023

Keith is awesome I recommend this dealership this is my 2nd car I've purchased More

by Jeffreyreyes95
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mena Gad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian McDermott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Jafri
Jul 17, 2023 -

Herb Chambers Ford of Braintree responded

Congratulations! Thank you so much for your kind words and recommendation! We truly appreciate your continued trust in our dealership and are thrilled to have served you for the second time at Herb Chambers Ford of Braintree! We are delighted to know that we have met your expectations and that you consider Keith, one of our team members, as awesome. Safe travels!

July 09, 2023

It is convenient to my home. The personnel is always courteous and helpful. I wish loud cell phone conversations were prohibited in the waiting room. More

by clairestanton38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy
Jul 11, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for the positive review, Claire! We're glad to hear that our convenient location and courteous staff have made your experience at Herb Chambers Ford of Braintree a pleasant one. We appreciate your feedback about cell phone conversations in the waiting room and will take it into consideration. Have a great day! - Herb Chambers Ford of Braintree

July 07, 2023

I have been coming to this dealership for a long time. I have bought most of my vehicles here. I received the best service today that I ever have her name was Cindy. There was not much of a wait everythin More

by Teri.valenti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy
Jul 10, 2023 -

Herb Chambers Ford of Braintree responded

Hi Teri! Thank you for your loyalty to Herb Chambers Ford of Braintree. We're delighted that Cindy provided you with exceptional service during your recent visit. We appreciate your kind words and look forward to assisting you again in the future! Drive safely!

June 30, 2023

For my first experience with Herb Chambers Ford was excellent. Derek Venter whom I delt with was professional and prompt in expediting the repairs to my vehicle. More

by Don't have one
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Venter
Jul 03, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your positive experience with us! We're glad that Derek provided excellent service and took care of your vehicle promptly. If there's anything else we can assist you with, please don't hesitate to reach out. Have a great day! - Herb Chambers Ford of Braintree

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