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Herb Chambers Ford of Braintree

Braintree, MA

4.7
1,597 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,597 reviews

June 20, 2025

Individual attention. I was wisely advised against unnecessary service. I appreciate that I can use my preferred tech. More

by followinghim@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher (service advisor), Olex (tech)
Jun 20, 2025 -

Herb Chambers Ford of Braintree responded

We're delighted to hear that you received personalized attention and valuable advice at Herb Chambers Ford of Braintree. Thank you for sharing this feedback.

June 18, 2025

Herb Chambers of Braintree, is a wonderful Ford dealership, which great, experienced, and caring sales and service staff, and excellent customer service. Diane Miller, my Sevice Advisor, was a ple More

by Dan Yonah Marshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dianne Miller, Service Advisor -- 5 Stars
Jun 19, 2025 -

Herb Chambers Ford of Braintree responded

Dan, we're delighted to hear that our team at Herb Chambers Ford of Braintree provided you with excellent service and a smooth experience. Thank you for sharing your positive feedback!

Jun 19, 2025 -

Dan Yonah Marshall responded

B"H You're most welcome & deserving! Have a blessed day 🙏 Dan

June 13, 2025

I brought my Escape there for a noise in the back end. After a few visits and lots of money spent, the noise was not fixed. Soon I stopped going there, but one of my visits they put my back seats down to More

by colleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember their names it was over a year ago
Jun 19, 2025 -

Herb Chambers Ford of Braintree responded

Customer satisfaction is our top priority and I'm sorry to see that your experience fell short of our five-star standards. Would you be willing to talk through the details together? If so, please reach out to me at your convenience. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

June 13, 2025

Julio Santana and Michael Caras made buying my car and absolutely pleasant experience and I’d highly recommend More

by leeny38d
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julio Santana and Michael Caras
Jun 16, 2025 -

Herb Chambers Ford of Braintree responded

Thank you for the glowing review! We're delighted to hear that Julio and Michael made your car-buying experience a pleasant one at Herb Chambers Ford of Braintree. We appreciate your recommendation!

June 12, 2025

I worked with Bobby and he was excellent. He was transparent, patient and extremely helpful. More

by andrealanzendorfer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mena Gad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Nuvoli
Jun 16, 2025 -

Herb Chambers Ford of Braintree responded

Andrea, we appreciate your shoutout to Bobby at Herb Chambers Ford of Braintree! Safe travels!

June 12, 2025

Prompt professional service. These guys are the best. Just what you are looking for in a service department. More

by Jm300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Rydings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Ventre Bob Morrell
Jun 16, 2025 -

Herb Chambers Ford of Braintree responded

We're delighted to hear that you had a great experience with our service department at Herb Chambers Ford of Braintree. Thank you for the kind words and support!

June 10, 2025

Over the past 30 years, I have purchased a handful of vehicles from this dealership. As a repeat customer or buyer, I think that says all that needs to be said. More

by Tony
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bobby Nuvoli
Jun 11, 2025 -

Herb Chambers Ford of Braintree responded

Tony, your loyalty over the years means a lot to us at Herb Chambers Ford of Braintree. Thank you for choosing us time and again!

June 10, 2025

I brought my 2020 F150 to herb chambers ford Braintree. On second visit back for burning oil. They diagnosed my engine that it need to be replaced. They covered fill cost of rental. I would highly recommen More

by dfrasier1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your experience with Herb Chambers Ford of Braintree! We're glad to hear that our team took care of the issue. We appreciate your recommendation and are here if you need anything else!

June 08, 2025

Bob was so wonderful to work with. He made the process of buying my car so easy and stress free. He made sure I was comfortable and was extremely knowledgeable about the vehicle. Micha More

by Keperry08
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Nuvoli and Michael Garas
Jun 09, 2025 -

Herb Chambers Ford of Braintree responded

Thank you for the glowing review! We're delighted to hear that Bob and Michael made your car-buying experience smooth and stress-free at Herb Chambers Ford of Braintree. We appreciate your recommendation. Enjoy your new vehicle!

June 07, 2025

I have had great experiences at dealership my service adviser Jack is excellent they keep you informed about the service they are performing on your vehicle More

by Robw3774
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Herb Chambers Ford of Braintree responded

Hi Rob, we're delighted to hear that Jack and the Herb Chambers Ford of Braintree team have provided you with excellent service experiences. Keeping our customers informed is a top priority for us!