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Herb Chambers Ford of Braintree

Braintree, MA

Overview
Employees
Reviews
Vehicles
4.8
1,450 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,450 reviews

October 24, 2023

Jack was excellent in getting all the services I requested done on my car in a timely and quality manner. Kept in communication with me at all times about any updates. More

by Joe752
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2023 -

Herb Chambers Ford of Braintree responded

Joe, we're glad to know Jack and our team at Herb Chambers Ford of Braintree were able to provide you with excellent service. Thanks for the review!

October 23, 2023

So far like other dealerships for service. Work done but then picking up vehicle I encountered that vehicle having starting problems More

by sullij
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Martin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin
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Oct 24, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for the feedback. We're sorry to learn about the issues you encountered after your visit. Please reach out so we can look into this issue for you and ensure it gets resolved promptly. Respectfully, Scott Lewis - General Manager - slewis@herbchambers.com

October 22, 2023

The staff is professional and customer friendly and well informed. This was my second experience with this dealership and will return. More

by bobnson2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2023 -

Herb Chambers Ford of Braintree responded

We're so glad to know you've had two great experiences with us at Herb Chambers Ford of Braintree! We appreciate your support and look forward to seeing you again. Safe travels until then!

October 22, 2023

Terrible sales and terrible service. Running in a Duramax before they sold me a lemon and refuse to make it right on multiple visits. Go somewhere else. More

by Ken.d
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Everyone
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Oct 23, 2023 -

Herb Chambers Ford of Braintree responded

Ken, I'm sorry to read about your experience. It's important for us that our customers feel heard and supported throughout their journey with us. We certainly don't want anyone feeling as though they've been sold a lemon or received poor service from our team. Please reach out so we can discuss this further and work towards a resolution together. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

October 17, 2023

Came in for an oil change and brakes replaced! Excellent customer Service! The service advisor Paul Martin was great explained everything to me in detail and went above and beyond to meet my needs More

by Nai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2023 -

Herb Chambers Ford of Braintree responded

We're glad to know that Paul provided you with an excellent service experience at Herb Chambers Ford of Braintree. We appreciate the positive feedback and look forward to assisting you again in the future! Safe travels!

October 13, 2023

The service that we received at Herb Chambers Ford of Braintree was exceptional. We were 900 miles from home and they got us in for service the next day. Drew helped us with any questions we had and kept More

by Sleeper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2023 -

Herb Chambers Ford of Braintree responded

We're so glad to know that our team at Herb Chambers Ford of Braintree could assist you during your travels. It's great to see Drew was able to keep you updated and help extend your vacation while we worked on the truck. Thanks for sharing this positive review!

October 11, 2023

Great customer service reps. Over charged on oil change, comparing to other Ford dealers, plus an additional. miscellaneous charge. More

by kb63853
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for reviewing your experience. We appreciate the feedback and encourage you to reach out directly with any questions or concerns regarding these charges. Respectfully, Scott Lewis - General Manager - slewis@herbchambers.com

October 11, 2023

Perfectly on everything good service good costumer service and the service was great also on time More

by ornelachris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Digirolamo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mena Gad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blundell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin
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Oct 11, 2023 -

Herb Chambers Ford of Braintree responded

We really appreciate you taking the time to leave Herb Chambers Ford of Braintree this awesome review, thank you!

October 06, 2023

They provide high quality service at a great price and the staff is friendly and helpful. More

by LIZGIRL55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Ventre, David Rossini
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Oct 06, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your great service experience with our team at Herb Chambers Ford of Braintree! We'll see you next time! Have a great ride!

October 03, 2023

Alway an easy thing to book and pickup. At this location. I will come back More

by big817
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Report | Print
Oct 04, 2023 -

Herb Chambers Ford of Braintree responded

We really appreciate you taking the time to leave Herb Chambers Ford of Braintree this awesome review, thank you!

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