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Herb Chambers Ford of Braintree

Braintree, MA

4.8
1,449 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,449 reviews

November 20, 2023

My Bronco Sport purchase was extremely professional and thorough from the minute I walked in to the showroom up to and including the moment I drove off! All of my questions were answered quickly and hones More

by edeluca327
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmed
Nov 21, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your glowing review! We're so happy that Ahmed provided you with an excellent purchase of your new Bronco Sport! We look forward to passing along your positive review! We look forward to seeing you next time at Herb Chambers Ford of Braintree!

November 16, 2023

Excellent service. Professional and courteous service manager and team. Work was finished as promised and on time. More

by donovatj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for the 5-star rating! We're glad to know you had an excellent experience with our team at Herb Chambers Ford of Braintree! We always aim for professionalism and punctuality! Safe travels!

November 14, 2023

Ahmad was super helpful and great to work with We never felt rushed, the whole process felt very transparent More

by mtbdave
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blundell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Herb Chambers Ford of Braintree responded

We're glad to know you had a positive experience with Ahmad at Herb Chambers Ford of Braintree! Transparency and customer satisfaction are our top priorities. Thanks for the review!

November 10, 2023

This was the worst service I ever received in my life and would not recommend anyone to ever go here and will never bring my vehicle here again. My vehicle was left with the windows down and full of dust fro More

by FRED TALBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Martin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Herb Chambers Ford of Braintree responded

Fred, I'm really sorry to hear about your experience. This is not the level of service we aim for and it's clear that we've let you down here. We take all feedback seriously and will make sure these concerns get addressed with the appropriate members of our team. Please feel free to contact me directly if you'd like to share anything further. Respectfully, Scott Lewis - General Manager - slewis@herbchambers.com

November 01, 2023

Very accommodating, and polite. Made my experience even better. Quick service, Man of action. Thank you! More

by kenfren5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mena Gad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian McDermott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Baron
Nov 01, 2023 -

Herb Chambers Ford of Braintree responded

Kenfren5, it's great to know that our team at Herb Chambers Ford of Braintree was able to provide you with a quick and accommodating service. We appreciate your kind words!

November 01, 2023

I want for "The works" and check engine, battery was fine. Was told after test drive. Needed a new battery More

by Smcgrath995
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure if the name I picked is correct
Nov 06, 2023 -

Herb Chambers Ford of Braintree responded

We're sorry to read about your experience. It's important for us that our customers feel confident in the services we provide, and it seems like there may have been some confusion here. We'd appreciate the opportunity to discuss this further with you directly so we can better understand what happened during your visit. Please reach out at your earliest convenience. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

October 31, 2023

Very attentive and professional kept me fully adept what was happening.very happy and satisfied with Paul Martin . More

by Richard W Gibbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Herb Chambers Ford of Braintree responded

Richard, we're glad to know you had a positive experience with Paul and our team at Herb Chambers Ford of Braintree. Thanks for the feedback!

October 31, 2023

I know that I can depend on Derek Ventre and Herb Chambers to perform high quality services for my Ford truck in a timely manner. More

by Frank.tarara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek ventre
Nov 01, 2023 -

Herb Chambers Ford of Braintree responded

Frank, it's great to know that you can rely on Derek and our team at Herb Chambers Ford of Braintree for your truck service needs. We appreciate the positive feedback!

Nov 01, 2023 -

Frank.tarara responded

You’re welcome! Herb Chambers is the dealership that I trust the most in this area for purchase and service of my vehicles.

October 24, 2023

Drew was polite, respectful and communicated very clearly. He provided a quote and stayed to it !! More

by Deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2023 -

Herb Chambers Ford of Braintree responded

Thanks for sharing your experience, Deb! We're happy to hear Drew provided you with excellent service and we hope to see you again next time here at Herb Chambers Ford of Braintree!

October 24, 2023

Jack was excellent in getting all the services I requested done on my car in a timely and quality manner. Kept in communication with me at all times about any updates. More

by Joe752
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Herb Chambers Ford of Braintree responded

Joe, we're glad to know Jack and our team at Herb Chambers Ford of Braintree were able to provide you with excellent service. Thanks for the review!

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