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Herb Chambers Ford of Braintree
Braintree, MA
1,435 Reviews
THE HERB CHAMBERS ADVANTAGE
Price/Savings
-Fair, Fast, Transparent
-#1 in Sales & Service
-Our Volume Saves You Money
Selection
-Over 10,000 new & pre-owned vehicles available
-Over 30+ brands to choose from
-The Largest Selection in New England
Peace of Mind
-“SMART Pricing” = hassle free, one-price for pre-owned vehicles
- 5 day, 100% money-back guarantee
- 30 day, 1,500 mile vehicle exchange option
Quality
-Family owned and operated
-Serving New England for over 25 years
Convenience
-50 locations for sales, service, collision repair
-Open 7 days a week
-Free wash & vac with every service!
Experience
-Complimentary Shuttle Service, Refreshments, Wi-Fi
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,435 reviews
October 13, 2023
The service that we received at Herb Chambers Ford of Braintree was exceptional. We were 900 miles from home and they got us in for service the next day. Drew helped us with any questions we had and kept Braintree was exceptional. We were 900 miles from home and they got us in for service the next day. Drew helped us with any questions we had and kept us up to date so we could make plans to extend our vacation until the truck was fixed. We truly appreciate the way we were treated here. Best Dealer in the area. More
by Sleeper
Employees Worked With
October 11, 2023
Great customer service reps. Over charged on oil change, comparing to other Ford dealers, plus an additional. miscellaneous charge. Over charged on oil change, comparing to other Ford dealers, plus an additional. miscellaneous charge. More
by kb63853
Employees Worked With
October 11, 2023
Perfectly on everything good service good costumer service and the service was great also on time service and the service was great also on time More
by ornelachris
Employees Worked With
Other Employees :
Jay Larkin
September 27, 2023
Competent and friendly service. Easy to schedule appointments at a convenient time. Will certainly use this dealership again. Easy to schedule appointments at a convenient time. Will certainly use this dealership again. More
by Midwestener
Employees Worked With
September 25, 2023
Absolutely the worst customer service I’ve ever had to deal with never again shop there deal with never again shop there More
by Pissed off
September 23, 2023
Quick and courteous service. In and out in under the estimated time. Patient and hard working staff. In and out in under the estimated time. Patient and hard working staff. More
by JYip
September 23, 2023
Jack Nguyen greeted me promptly with a smile and asked how he could help me. I explained that I was getting no key present on dashboard and couldn’t start the car without my wife’s key fob. He promptly to how he could help me. I explained that I was getting no key present on dashboard and couldn’t start the car without my wife’s key fob. He promptly took the two key fobs confirmed his solution that my key fob was defective, covered by warranty and could reprogram new one provided in stock availability. He stated it would be 1 to 2 hours for the whole process if I could wait in waiting room. He came back shortly and confirmed replacement fob available. I said great and asked if the Works could be added. He said I could wait because I still had more miles to go but I preferred it be done because it was the first time. He had the new fob and the works done in a little under 2 hours and confirmed that the new fob worked. He also showed my Fords backup plan if this problem happened in the future. Wow what professional courteous service from Jack who considers his service to the customer as “ Job #1”. I think I’ve heard that in a Ford ad sometime. More
by Danofsales
Employees Worked With
