Herb Chambers Ford of Braintree

I woul first like to say that "This has been the best experience I have ever had in buying a new car"! I worked with Ron Novin, Mohammad Metwally and Neil Finch recently when I purchased my 2010 Ford Es experience I have ever had in buying a new car"! I worked with Ron Novin, Mohammad Metwally and Neil Finch recently when I purchased my 2010 Ford Escape. All three gentlemen were professional, knowledgeable and friendly in all their dealings with me. They got back to me when they said they would, answered all my questions thoroughly and made me feel very comfortable without any "salesman pressure" at all. The dealership should consider themselves lucky to have men of such great caliper as these men were. I look forward to recommending Herb Chambers to anyone that is looking to purchase a care and working with the service department when the need arises. If the service department is like the rest of the group that I have met so far then I know it will be a pleasureable experience. More

I saw a really great value on their website in a certified used vehicle. I emailed an inquiry and had an appointment set up for the next day. I was hoping to get a better price than what was liste certified used vehicle. I emailed an inquiry and had an appointment set up for the next day. I was hoping to get a better price than what was listed, essentially for financial reasons, not value. The Herb Chambers price was lower than the edmunds and bluebook values of the car. After some haggling they saved me a headache by accepting my old vehicle as a trade in and, in turn, taking a little bit off the sticker price. Their finance service was great, they found me a really good loan rate. I may have spent a little more than I wanted to, but I can confidently say I got a great deal. More

We went into Herb Chambers to look at a used Ford Focus wagon. We worked with Walter who was very nice. When we went to test drive the car we noticed that the driver side door rattled when you shut it, the wagon. We worked with Walter who was very nice. When we went to test drive the car we noticed that the driver side door rattled when you shut it, the transimission took a few seconds to kick in when you gased it and there was what looked to be a hanger holding up the tailpipe. We said no thanks and were about to leave when Walter asked us to wait while he checked to see if they had any other late model, low mileage wagons for sale. They told us that had a Saab wagon and when we told them our price range they said they would make it work. We test drove the car and loved it. At this point we began dealing with a sales mgr., Muhammad who negotiated with us for a fair price and we put a deposit down on the car. Since we were sort of blindsided by this Saab, we told them we needed a day or two to do some research on the car before we signed any paperwork. Our main sticking point with this car was the high cost of repairs. A few days later we took the car to a local Saab dealership to have their mechanic take a look at it. They said the car was more or less sound but had a few problems and gave us a list of 8 or 9 things that we should have Ford fix before we bought the car with 5 of them highlighted as VERY important things to have addressed because they could cause bigger problems down the road. When we brought the list to Ford we began to haggle over which repairs they would do. We weren't looking for them to do everything just the items Saab said were most critical. We were told on 3 occasions (with a handshake) they would do all the repairs for the already agreed upon price only to have someone come over and tell us they wouldn't do this or that item. Finally the general manager Scott Lewis came over and told us that he thought the car needed more work than they were able to do and that there was a chance they weren't going to sell it but that he would get back to us in the a.m. This guy is a real beauty. We never got a call back from him so we called later on the next day. He didn't even remember us from the day before. He told us that they would sell us the car for the agreed upon price and do an allignment and oil change and that was it (??????!!!!!). Scott's response to my husband's shock was to yell at him and tell him that their service department looked at the car and didn't find anything wrong with it. So I guess the Saab mechanics whose job it is to work on these quirky cars were just lying. They had no reason to lie to us. Saab told us to have Ford do the repairs so they weren't looking for the service sales from us. Ford just didn't want to put the money into fixing up a car to a standard level before selling it to a customer. I shudder to think what repair nightmare we would have been in had we not gotten someone to look at the car before we bought it and feel sorry for the poor soul they end up selling the car to who will be met with a $1,000+ repair bill in their first year of ownership. Not to mention the fact they were trying to sell the Focus in the condition it was in. But, what we are most saddened by is the way we were treated overall. We weren't looking to buy a Saab in the first place. They were the ones that agressivly sold us on it. We spent days of driving down there, sitting in traffic, researching the car, etc. We had a salesman shake our hand on three occasions, say they would do all of the repairs on the car for us and go get the paperwork. All of this before reneging on the whole deal and tryig to sell us a car that is going to need a lot of costly work done on it while yelling at us and telling us that we're missing out on a good deal. To be fair I should mention that Herb Chambers did reimburse us for the cost of the Saab evaluation and mileage going down there. However, this doesn't make up for the colossal waste of our time and the level of dishonesty we were met with along the way. We were on the fence about this car to begin with because of Saab's reliability ratings and their high cost of repairs. The fact that Ford wanted us to buy this venhicle after being advised BY Saab to get xyz fixed first is shameful. At least for used cars, I wouldn't recommend this Herb Chambers and wouldn't recommend their service department at all with the condition they are turning used cars out for resale. More

went to hc ford for a new fusion. Couldn't be happier with my choice. Went to 2 other dealers first and hc ford is the only place that I felt like they cared about me, not the sale. They truly did help m with my choice. Went to 2 other dealers first and hc ford is the only place that I felt like they cared about me, not the sale. They truly did help me buy a car, not just sell me one. Will refer all friends and family to hc ford and wayne! More

brought my car in to be serviced and andy was very helpful. it didn't have that typical dealership feel to it, it was far beyond expectations. I highly recommend this dealership to anyone. I've alread helpful. it didn't have that typical dealership feel to it, it was far beyond expectations. I highly recommend this dealership to anyone. I've already sent a few friends in. Thank you Herb Chambers for the help. More

Great experience all around - they serviced my car perfectly and got me in and out in quickly! Everyone was so professional, and Andy Andrews got me right in and out and addressed all my concerns. Wi perfectly and got me in and out in quickly! Everyone was so professional, and Andy Andrews got me right in and out and addressed all my concerns. Will definitely return for all my future service needs. I would definitely recommend this dealership to my friends and family and have done so already. Thanks Herb Chambers! More

I came into Herb Chambers for service and was very pleased! 100% Satisfaction. Service was GREAT, people were very friendly and I didn't have to wait long at all..that's always a plus! There's no doub pleased! 100% Satisfaction. Service was GREAT, people were very friendly and I didn't have to wait long at all..that's always a plus! There's no doubt that I will recommend this dealership to family and friends. More

A few years ago when my mother was involved in a car accident in which her car was almost totaled, we brought her car to HCF to be repaired. The service was excellent - Vanessa was a big help and went a accident in which her car was almost totaled, we brought her car to HCF to be repaired. The service was excellent - Vanessa was a big help and went above and beyond to assist my mother with anything she needed. In the future when I plan to purchase a new car, I will definitely look to HCF first!! More

I walked into Herb Chambers Ford a few months ago on a very busy Saturday and was greeted by two sales people...Jim & Michelle. Being a female and being harrassed by male salesmen at Quirk, I chose to wor very busy Saturday and was greeted by two sales people...Jim & Michelle. Being a female and being harrassed by male salesmen at Quirk, I chose to work with a female(made me more comfortable). I had NO idea what I was looking for, but knew I needed a car badly. Michelle spent so much time and effort making sure I knew I wouldn't be pressured, I knew everything that was going on, how long it would take and every feature of my new vehicle before driving off the lot. The General Manager, Scott, even took the time to talk to me about everything and was so sweet. I knew he must have been extremely busy with it being a hectic day, but he didn't try to rush me into buying a car and understood completely that I was afraid of being pressured. I left for lunch to clear my head and mull things over and realized that I was getting a great price, a great new vehicle and a comfortable environment with very friendly people to help me purchase my new car. When I went back to the dealership, I signed some papers with Michelle, then went into the finance office with Miguel. I felt like such a pain asking so many questions, but he was fantastic and made sure I understood the paperwork 100 percent before signing anything. Since it was close to the end of closing time and their clean-up department was closed, I took my car home that night anyway(with a FULL tank of gas!) and she told me when I bring it back for a sticker, she would have it cleaned. I came in on Tuesday and Michelle was off that day, but Jim remembered me and brought my car down to service to get my inspection sticker from Andy and he even took it to have it detailed for me while I went to work. I was so happy with my experience and will NEVER go anywhere else. Thank you Michelle, Scott, Miguel, Jim and Andy!! More

We had a very good experience with Herb Chambers Ford of Braintree. My family and I found the car tha good experience with Herb Chambers Ford of Braintree. My family and I found the car that we were looking for and would highly recommend them. More