Herb Chambers Ford of Braintree

I moved from Michigan to Mass back in January of this year (2010). I brought my leased 2008 F-150 with me and had to do the lease trade in...now July 2010. I went to Herb Chamber Ford in Braintree year (2010). I brought my leased 2008 F-150 with me and had to do the lease trade in...now July 2010. I went to Herb Chamber Ford in Braintree unannounced on a Tuesday evening. I was greeted by Ken Albritton who offered to assist. Not only did he assist, but he took the situation over and turned this into a win / win for both myself and the dealership. Since I was over my lease miles, I expected to pay my remaining payments as well as the milage overages. Instead, after inspecting my vehicle, Ken suggested that he could terminate the lease by offering to "buy" the vehicle directly from me...eliminating the need for a Ford Lease inspection and essentially allowing me to walk away from the truck that night. Not only did they buy it, but between the remaining payments I owed and the over miles chages I was on the hook for $2400. Instead they said "write us a check for $1200 and we'll call it even". WOW!! Not only did I complete the lease turn in, but I paid out 1/2 as much as expected. They indicated that they had done such a high volume of used car sales the prior month that they were in the market for good used vehicles. What a great way to ensure that they met my needs and those of the used car customer coming in behind me. S All in all, somebody is going to get a great used truck and they are going to be great service from a reputable dealer! Thanks to Ken and Mohammed for making our first Herb Chambers experience a great one! Scott Marion More

I have been looking for a vehicle for a while now, other dealers were either to pushy, for me, or didn't have what I was looking for. I went into Herb Chambers Ford just to look and ended up buying a Ford E dealers were either to pushy, for me, or didn't have what I was looking for. I went into Herb Chambers Ford just to look and ended up buying a Ford Edge. The salesman gave me time to look over the used car inventory. He listened to what I was looking for in a vehicle, showed me 3 vehicles which I thought would be good choices without pressure. Then he showed me the Ford Edge and it fit what I was looking for, the miles per gallon, roof racks, towing ability, awd, loaded with features, plenty of power and very nice handling. and they delivered the car that day (saturday) amazing.. More

I took my current leased vehicle for a simple oil change; Herb Chambers offered to buy my exisitng lease and set me up in a new car, the service was impecable, management was VERY friendly, and I felt at hom Herb Chambers offered to buy my exisitng lease and set me up in a new car, the service was impecable, management was VERY friendly, and I felt at home and taken care of; I would highly recommend Herb Chanbers of Braintree not only for their customer service, but incredile management of their service department. I once had a nail in my tire when my new leased Focus was 2 months old. I took it in for service, and was not charged, and all they kept saying was "not a problem, enjoy your new car". That really mattered to me and made me recommend this dealer to 2 coworkers of mine, 1 of which ended up purchasing a Focus. It took only about 3 hrs to literally trade in my old lease and drive off the lot with a shiny new Focus. Again, the customer service was better than I've ever seen anywhere else, and I have been to other dealers. My recomendation for this dealer is to keep up the incresible customer service, and treat customers as human...some dealers are all about the money. What matters in this day in age, is providing quality vehicles and services for a reasonable price, and Herb Chambers of Braintree fullfills all of that and more. Many thanks to John Swirbalus, if it wasn't for him, I may not be driving my new car today. Sincerely, Rita Powers A VERY satisfied customer More

They were a great car buying experience, They did not try to sell me something I did not want or could not afford. They were very eager to please, including their service department. The sales person I used to sell me something I did not want or could not afford. They were very eager to please, including their service department. The sales person I used was Michelle Curran,she was a great sales person and I will use her again to buy a vehicle and recommend her to everyone. More

Jeffery Magnet is an excellent sales person, he made us feel very comfortable thru the entire deal. I do want to mention here that we were not happy with the "SERVICE" department as the car we were pur feel very comfortable thru the entire deal. I do want to mention here that we were not happy with the "SERVICE" department as the car we were purchasing was suppossed to have gone thru multi point safety inspection, however, the two head light bulbs were missing, the radio knob was broken, and the maintence required light came on in one day. Jeffery Magnet was very helpful in working with the Herb Chambers Toyota of Auburn to get all problems corrected. I would like to rate my Sales Representative, Jeffery Magnet, as (5 - Great). More

I walked into the dealership knowing I wanted a Escape XLT and had picked every feature that I wanted. I had already sent a request to the dealer from the FordVehicles website. I was driving a 2002 Esca XLT and had picked every feature that I wanted. I had already sent a request to the dealer from the FordVehicles website. I was driving a 2002 Escape xls that I bought new, and the dealer gave me a fair trade in value. When I handed the new Escape spec to Joe, He came back quickly with a copy of the window sticker of the exact truck I wanted. The truck was at another dealer location, but the team assured me that I would have the truck the very next day, and I did. Miguel was great at explaining the entire financing paperwork and made it an enjoyable experience. I had dreaded going to the dealer to buy a new escape, but now I wish I had done it sooner, because I am so excited at how seamless it was and I love my new Escape. I look forward to working with this dealership for all my service needs, and am glad they are there to support me with any needs I have with my new truck. They exceeded my expectations and am confident of their future support. Robin Harkin More

I had spent months searching for car, and every where I looked seemed to be a dead end. The pricing was to high, or the car wasn't in a preferred color. The sales person that I dealt with, Ron Novin, was r looked seemed to be a dead end. The pricing was to high, or the car wasn't in a preferred color. The sales person that I dealt with, Ron Novin, was respectful, approachable, friendly, and patient. I received more help at Herb Chambers Ford, and was met with a more thorough understanding on the car than I had else where. They did everything in a timely manner, and made things as comfortable as possible. When it came down to financing services, Miguel was friendly, and clear on anything that needed clarifying. Both of them made my experience, and my family's experience at Herb Chambers very pleasant. And I would recomment them to anyone looking to buy a new, or newer car. More

My ten year old Explorer had many miles on it and I thought it time to get a new one. I checked out a few other dealerships but they did't have a 2010 Explorer with the requirements I was looking for. thought it time to get a new one. I checked out a few other dealerships but they did't have a 2010 Explorer with the requirements I was looking for. Then on a whim I went down to Herb Chambers Ford after lunch one day.I was greeted warmly by salesman Ron Novin. He showed me a few on the lot and then brought me inside and asked me about what I was specifically looking for. He checked some sites on his computer and came up with just what I required.Mr. Novin was a pleasure to do business with. He knows his stuff. I had a pleasant experience and will do business there again. More

This was my first time purchasing a car and I am beyond satisfied with the experience I received at Herbs Chambers in Braintree. My Sales Representative was friendly, professional, and helpful. He worked satisfied with the experience I received at Herbs Chambers in Braintree. My Sales Representative was friendly, professional, and helpful. He worked with me to ensure that I would receive exactly what I wanted in a vehicle. I would absolutely recommend this dealership. More

Scot Cox was the salesman I dealt with and he was extremely helpful and knowledgable. He answered all my questions and in subsequent dealings with him on the phone he always called me back within a extremely helpful and knowledgable. He answered all my questions and in subsequent dealings with him on the phone he always called me back within a couple of hours with the information I was looking for. He was very patient with concerns I had and really made the car buying experience a pleasure. More