Herb Chambers Ford of Braintree

This was a very bad experience! In an effort to reduce the unpleasantness of negotiating the price of a new car and the stress that goes with it my wife and I first decided on the vehicle we wanted...a 20 the unpleasantness of negotiating the price of a new car and the stress that goes with it my wife and I first decided on the vehicle we wanted...a 2011 Ford Escape. We then went online and shopped dealerships for the vehicle with the options we wanted and in our price range. We settled on a vehicle we found in the H.C. Ford/Braintree inventory and contacted them through their website about getting a price. After a few days of negotiating by email, we arrived at a price we thought was a good one. Their internet sales person, Lisa Chamberlain asked when we would come to the dealership and we made an appointment with her to see the car and purchase it. When we arrived, we were told that Lisa was not available and a salesman named Will Smith came over to help us. I told Will the history and gave him a copy of the last email exchanged with Lisa that also had the vehicle's stock number and the price agreed to (that was the last I saw of this email). Will, looked at it quickly and immediately told us that he didn't know if the car was there. It could be at their Westborough location or might have been sold yesterday. I asked him; "are you telling us that this car is not available?" and he said no, I'm not telling you that but let me check out inventory. He left and came back later with another car with a sticker price of $4K more than the one we had initially decided on. We told him that wasn't the car but he said well let's just see if you like it first, you may not like an Escape. So we took a test drive and after he asked us if we liked the car? We said yes but not this one. He asked why and we went through the explanation all over again. He then went to retrieve another Escape from the lot, more money and nothing close to what we wanted. Asking again about the car we had pre-selected, Will said that it might be in the Westborough lot and if we had made an appointment he would have made sure it was in Braintree when we arrived. Again we went through the history of making an appointment with Lisa. He was getting frustrated now and asked us what we didn't like about the cars he showed us, we told him, the price. He then went and retrieved another car from stock, a stripped down, basic Escape with a 5 speed manual transmission. At this point We had been at the dealership for over two hours and our granddaughter who was with us had Lacrosse practice in less than 1 1/2 hours and we needed a car since our other one had died a few days before. I always liked a manual transmission and the MSRP was $4K less than the original car, but we needed a car and didn't want to start this process all over again with another dealer, so we negotiated for this car. Will evidently didn't want to sell this car because of the low price so we could not get anything off it except the Ford $2K rebate that everyone receives. We weren't wild about the deal presented to us but we wanted to end this agony and frustration. After waiting around for nearly an hour we final met with the Finance Manager who proceeded to try to pressure us into buying a host of extras from extended warranty to gap insurance and adding their inflated costs to our monthly payment. More stress and discomfort and finally we were set free without a car (had to come back the next day to get it) and late for our granddaughter’s practice. Four plus hours of frustration and stress, just what we had hoped to eliminate! I have since contacted the General Manager of Herb Chambers Ford/Braintree, Scott Lewis, and after initially promising to straighten this out, he took the stance that no one promised any specific car nor did we have an appointment with a sales person to buy that specific vehicle. He even told me that the car was not in his inventory and gave me a different stock number. I then sent him a copy of the email with the appointment set, vehicle stock number and price and then went to their online inventory and emailed him a copy of the vehicle description right from their website showing him that they still had the car a week after I had gone to purchase it. Mr. Lewis has ceased communicating with me and the last email to him I sent a copy to Jim Xaros/VP of Herb Chamber Companies and to Herb Chambers himself. No response from either of them and I must say I'm not surprised. To me this is a classic “bait and switch” scenario and I caution everyone about doing business with this dealership. More

Ifound that all of my questions and concerns were given Ifound that all of my questions and concerns were given honest answers. Walter was thorough and considerate while I waited for my new car to get rea Ifound that all of my questions and concerns were given honest answers. Walter was thorough and considerate while I waited for my new car to get ready for my ride back to connecticut. The performance of the Ford Fusion Hybrid is like driving a regular car, it is so quiet at times you wonder if it is running. The Sync technology is beyond what I expected for the system gives me an unbelieveable amount of information. It can speak to me and I can speak back to get the information I want. The touch screen technology is super and I am very happy with the car overall. My gas mileage is still at 3/4 tank after over 200 miles More

I had an excellent experience at the dealership and with I had an excellent experience at the dealership and with the sales person felix osagie. he was careful and patient to explain the features of the car I had an excellent experience at the dealership and with the sales person felix osagie. he was careful and patient to explain the features of the car l purchased to me.He was kind , answered all my questions and returned my calls to him. l look forward to recommending him to friends and family. More

I WENT AND BOUGHT A CAR AT THIS DEALERSHIP LAST MONTH AND I HAD A GREAT TIME DOING IT, BECAUSE I MET WITH A GREAT SALES PERSON BY THE NAME FELIX OSAGIE WHO HELPED ME OUT IN SELECTING THE RIGHT CAR FOR ME, HE I HAD A GREAT TIME DOING IT, BECAUSE I MET WITH A GREAT SALES PERSON BY THE NAME FELIX OSAGIE WHO HELPED ME OUT IN SELECTING THE RIGHT CAR FOR ME, HE DID AN EXCELLENT JOB AND MADE ME FEEL COMFORTABLE THROGHOUT THE PROCESS AND I LOVE THE CAR SO MUCH. More

We shopped a few local Ford Dealers looking for a new Ford Explorer. We also shopped a Honda Pilot, Chevy Tahoe, and Toyota 4Runner. We were trading in a 2007 Ford Edge, which was critical that we receiv Ford Explorer. We also shopped a Honda Pilot, Chevy Tahoe, and Toyota 4Runner. We were trading in a 2007 Ford Edge, which was critical that we received a fair price to pursue a deal. From the moment we walked into HerbChambers and met Shatoya Gay and Mohamed Metwally, we were dealt with professionally and more importantly, without pressure. Shatoya and Mohamed did not make us go through an endless back and forth. They met a competitive pricing request and gave a fair value on our trade before the end of our first visit (although no papers were signed). They ordered the vehicle and it took almost two months for the vehicle to arrive. At every stage that we spoke with them, they provided us as much information as they had available, and also addressed any insecurities we had about the deal we agreed upon being honored. When the new vehicle arrived, there were no surprises. The deal we agreed upon verbally was honored and the financing was straightforward. Although I don't feel it is appropriate to discuss the financial terms of our deal, I can say confidently that we came away with 1) the highest price on our trade-in of more than 6 dealers visited, 2) the lowest price on the Ford of 3 Ford Dealers in the area (and competitive to the pricing we were quoted by a private pricing service), and 3) equally competitive financing to the lowest rate we could find in our area. Shatoya was also very knowledgable in the final walk-through of the car. This is the second vehicle I have recently bought from Herb Chambers (the other being an Infiniti), after purchasing/leasing about 6 vehicles from Quirk in the past 12 years. I have had nothing but bad experiences with Quirk my last two car purchasing trips- and Quirk could care less about repeat business. I cannot say the same about Herb Chambers- they are looking out for long term repeat relationships with their customers. Their staff, namely Shatoya and Mohamed, are two of the most professional and friendly individuals I have ever had the pleasure of buying a car from, and rest assured, they have earned my future visits. More

Walter G was great! My family and I needed a safe car for our newborn daughter and that is exactly what Walter G showed us. He was very efficient with us even though he was dealing with another customer (I c our newborn daughter and that is exactly what Walter G showed us. He was very efficient with us even though he was dealing with another customer (I can see why he would have multiple customers!). Walter G cared about my daughters safety and choose the right car for us. He helped with the price too! He was great! My daughter will no doubt be safe! Thank you Walter! More

Felix had great knowledge of the car that i bought, he took time to explain things to me, he made me comfortable about buying the car and he followed up with me to see how i am doing with the car, he did took time to explain things to me, he made me comfortable about buying the car and he followed up with me to see how i am doing with the car, he did an excellent job overrall and i had a wonderful experience at the dealership. More

He was great and very friendly. He is a true professional. Would recommend him to others. He answer all my question. He gave a wonderful demo drive. He gave me time to make up my mind. I wa professional. Would recommend him to others. He answer all my question. He gave a wonderful demo drive. He gave me time to make up my mind. I was not pressure in making an immediate decision unlike another dealership visited before meeting "Felix". More

The entire experience from the time we walked into the dealership to look for a Fusion Hybrid to driving our new car off the lot was very efficient and pleasant. They were willing to spend the time we ne dealership to look for a Fusion Hybrid to driving our new car off the lot was very efficient and pleasant. They were willing to spend the time we needed at all steps. Felix was on top of things, very responsive, called to follow-up in a timely way. We never felt pressured into purchasing something we didn't want or need on our new vehicle. More

My husband and I met Walter shortly in the parking lot, we were just shopping around but we werent buying at that point but Walter came right over asked us if we needed any help he wasnt pushy or annoying we were just shopping around but we werent buying at that point but Walter came right over asked us if we needed any help he wasnt pushy or annoying like the Boch dealership on Route 1. Walter was wonderful, we will be going back in a couple of months and we are absolutely going to buy off of him. And he is a Iraq Veteran and was in the Army so I thought that was great considering my husband is a Marine. Thank you so much Walter for help and your service and time serving our country. More