Herb Chambers Ford of Braintree

Scot was as accommodating as he could be. We enjoyed working with him to find the perfect auto (except for the color). He was very knowledgeable. working with him to find the perfect auto (except for the color). He was very knowledgeable. More

i would like to thank jeff and mohamed for all the help i would like to thank jeff and mohamed for all the help they gave us. on july 3 2011 we had a terrible isedent at our home where my new 2001 ford esc i would like to thank jeff and mohamed for all the help they gave us. on july 3 2011 we had a terrible isedent at our home where my new 2001 ford escape limited got totled. thanks to jeff and mohamed we got a 2008 edge with 16,000 miles on it and we think it i a great car. jeff and mohamed should be highly commend for there woke with us. thank mike scott More

Scot Cox and the employees at Herb Chambers Ford of Braintree worked with me to find me my perfect vehicle. I had just moved to Quincy from NYC and I needed a car to commute to work. I had a budget, an Braintree worked with me to find me my perfect vehicle. I had just moved to Quincy from NYC and I needed a car to commute to work. I had a budget, and they worked with me to find me the best car to fit my needs. The employees were all very professional. Scot took the time to show me how to use the technology in my vehicle before I drove off the lot. The financing process went very smoothly. I would recommend this dealership to anyone. More

Scott, and the entire Herb Chambers team, were friendly, professional and truly listened to what our needs were in a new vehicle. Buying a new car can be a tedious process and they made the entire evaluati professional and truly listened to what our needs were in a new vehicle. Buying a new car can be a tedious process and they made the entire evaluation and purchase, pleasant and straight forward. We were very happy and would definitely conduct business with them again. More

My husband and I just got a 2008 Ford Explorer from this dealership and we could not be happier with everyone we worked with. Paul Hernandez who handled our sale was the best I have ever dealt with. Never dealership and we could not be happier with everyone we worked with. Paul Hernandez who handled our sale was the best I have ever dealt with. Never once did we feel like we were being talked into something or that what he was saying was fake as with other dealerships. He was so set on making us happy and going out of his way for us in everyway possible. I dealt with Lisa Chamberlain via email for a few weeks before actually coming down and she was great. She would email me back so quick with all the info i needed. I never had to wait for a response from her. Also Mohamed Metway the general sales manager did all he could for us as well especially when it came to pricing and finances. He was very funny and made it fun to wait around for the paperwork to be done. Whenever purchasing a car you have to plan on waiting and being patient and everyone there was so great and just happy and laughing and talking to us and even entertaining our 2 young children. Miguel Silva in Financial Services was also so helpful and professional. He helped get us out as quickly as possible and with 2 little kids that was great. You go to this dealership and you automatically feel like you made friends with these people and they never ever made us feel that it was because of the sale that they were this friendly. They genuinely seem to care about every person that walks through the door. Great place....Thanks for everything. More

We walked into the dealership looking at used Fusions and Escapes and we were greeted by Walter. We started to discuss the possiblity of leasing a new vehicle but I really wanted a black car, something they Escapes and we were greeted by Walter. We started to discuss the possiblity of leasing a new vehicle but I really wanted a black car, something they didnt have at the time. When we couldn't figure out what we wanted we ended up parting ways. Then we ended up deciding to buy a new 2012 Ford Fusion and after having a poor experience at another dealership we continued to looks. Then we were contacted by Walter who informed us that they had recieved a new 2012 Black Ford Fusion into stock so we headed back down to Herb Chambers and Walter helped us every step of the way. Nice guy, honest, and was just truly a pleasure to work with. Im glad we could bring our buisness there! More

My husband and I recently purchased a 2011 Ford Edge SEL from this dealer. The sales person we dealt with, Paul Hernandez, was incredibly professional, curteous and didn't try to use salesman strategies wit from this dealer. The sales person we dealt with, Paul Hernandez, was incredibly professional, curteous and didn't try to use salesman strategies with us when showing the car. We appreciated his down-to-earth, honest approach. Mohamed, the General Sales Manager, was great to work with as well and worked hard to get us the car we wanted at the price we wanted. The financial representative we worked with, Rich, was also very curteous and honest and never tried to push on us products we didn't want. Overall we had an incredibly positive experience and I've already reccommended this dealership to two of my co-workers. More

Bought my ford Escort 4 months ago and it started to make a litle break noise. I took it to the Dealership and recived my 1st oil with compliments and no charge. That was my 1st surprize. My husband said I w a litle break noise. I took it to the Dealership and recived my 1st oil with compliments and no charge. That was my 1st surprize. My husband said I was wasting my time asking about breaks as he was convinced that they wernt covered. But the salesman and the service advisor brought it to the attention of the General manager and I found out why he is the man in charge. Their was no double talk or excuses he stood behind the car witch is the reason I went to Herb Chambers in the first place they do bisiness the right way. Hard to find today a fair price from a no pressure nice person and great service from a dealership that cares from top to bottom. Thank You Cindy Burns More

First let me state that I am a supervisor of customer service for the biggest off price retailer in the US so I know when I am getting fantastic service. Mohamed made promises and kept everyone one of th service for the biggest off price retailer in the US so I know when I am getting fantastic service. Mohamed made promises and kept everyone one of them. Mohamed went out of his way to make sure I was completely satisfied and went above and beyond to provide outstanding service. I will be back to this dealership in 4-5 years when I trade in my car and purchase another one because of his service. This is what customer service is all about satisfying the customer and building your business on repeat and referral business. More