Herb Chambers Ford of Braintree

Scott, and the entire Herb Chambers team, were friendly, professional and truly listened to what our needs were in a new vehicle. Buying a new car can be a tedious process and they made the entire evaluati professional and truly listened to what our needs were in a new vehicle. Buying a new car can be a tedious process and they made the entire evaluation and purchase, pleasant and straight forward. We were very happy and would definitely conduct business with them again. More

Scot Cox and the employees at Herb Chambers Ford of Braintree worked with me to find me my perfect vehicle. I had just moved to Quincy from NYC and I needed a car to commute to work. I had a budget, an Braintree worked with me to find me my perfect vehicle. I had just moved to Quincy from NYC and I needed a car to commute to work. I had a budget, and they worked with me to find me the best car to fit my needs. The employees were all very professional. Scot took the time to show me how to use the technology in my vehicle before I drove off the lot. The financing process went very smoothly. I would recommend this dealership to anyone. More

My husband and I just got a 2008 Ford Explorer from this dealership and we could not be happier with everyone we worked with. Paul Hernandez who handled our sale was the best I have ever dealt with. Never dealership and we could not be happier with everyone we worked with. Paul Hernandez who handled our sale was the best I have ever dealt with. Never once did we feel like we were being talked into something or that what he was saying was fake as with other dealerships. He was so set on making us happy and going out of his way for us in everyway possible. I dealt with Lisa Chamberlain via email for a few weeks before actually coming down and she was great. She would email me back so quick with all the info i needed. I never had to wait for a response from her. Also Mohamed Metway the general sales manager did all he could for us as well especially when it came to pricing and finances. He was very funny and made it fun to wait around for the paperwork to be done. Whenever purchasing a car you have to plan on waiting and being patient and everyone there was so great and just happy and laughing and talking to us and even entertaining our 2 young children. Miguel Silva in Financial Services was also so helpful and professional. He helped get us out as quickly as possible and with 2 little kids that was great. You go to this dealership and you automatically feel like you made friends with these people and they never ever made us feel that it was because of the sale that they were this friendly. They genuinely seem to care about every person that walks through the door. Great place....Thanks for everything. More

We walked into the dealership looking at used Fusions and Escapes and we were greeted by Walter. We started to discuss the possiblity of leasing a new vehicle but I really wanted a black car, something they Escapes and we were greeted by Walter. We started to discuss the possiblity of leasing a new vehicle but I really wanted a black car, something they didnt have at the time. When we couldn't figure out what we wanted we ended up parting ways. Then we ended up deciding to buy a new 2012 Ford Fusion and after having a poor experience at another dealership we continued to looks. Then we were contacted by Walter who informed us that they had recieved a new 2012 Black Ford Fusion into stock so we headed back down to Herb Chambers and Walter helped us every step of the way. Nice guy, honest, and was just truly a pleasure to work with. Im glad we could bring our buisness there! More

My husband and I recently purchased a 2011 Ford Edge SEL from this dealer. The sales person we dealt with, Paul Hernandez, was incredibly professional, curteous and didn't try to use salesman strategies wit from this dealer. The sales person we dealt with, Paul Hernandez, was incredibly professional, curteous and didn't try to use salesman strategies with us when showing the car. We appreciated his down-to-earth, honest approach. Mohamed, the General Sales Manager, was great to work with as well and worked hard to get us the car we wanted at the price we wanted. The financial representative we worked with, Rich, was also very curteous and honest and never tried to push on us products we didn't want. Overall we had an incredibly positive experience and I've already reccommended this dealership to two of my co-workers. More

Bought my ford Escort 4 months ago and it started to make a litle break noise. I took it to the Dealership and recived my 1st oil with compliments and no charge. That was my 1st surprize. My husband said I w a litle break noise. I took it to the Dealership and recived my 1st oil with compliments and no charge. That was my 1st surprize. My husband said I was wasting my time asking about breaks as he was convinced that they wernt covered. But the salesman and the service advisor brought it to the attention of the General manager and I found out why he is the man in charge. Their was no double talk or excuses he stood behind the car witch is the reason I went to Herb Chambers in the first place they do bisiness the right way. Hard to find today a fair price from a no pressure nice person and great service from a dealership that cares from top to bottom. Thank You Cindy Burns More

First let me state that I am a supervisor of customer service for the biggest off price retailer in the US so I know when I am getting fantastic service. Mohamed made promises and kept everyone one of th service for the biggest off price retailer in the US so I know when I am getting fantastic service. Mohamed made promises and kept everyone one of them. Mohamed went out of his way to make sure I was completely satisfied and went above and beyond to provide outstanding service. I will be back to this dealership in 4-5 years when I trade in my car and purchase another one because of his service. This is what customer service is all about satisfying the customer and building your business on repeat and referral business. More

This was a very bad experience! In an effort to reduce the unpleasantness of negotiating the price of a new car and the stress that goes with it my wife and I first decided on the vehicle we wanted...a 20 the unpleasantness of negotiating the price of a new car and the stress that goes with it my wife and I first decided on the vehicle we wanted...a 2011 Ford Escape. We then went online and shopped dealerships for the vehicle with the options we wanted and in our price range. We settled on a vehicle we found in the H.C. Ford/Braintree inventory and contacted them through their website about getting a price. After a few days of negotiating by email, we arrived at a price we thought was a good one. Their internet sales person, Lisa Chamberlain asked when we would come to the dealership and we made an appointment with her to see the car and purchase it. When we arrived, we were told that Lisa was not available and a salesman named Will Smith came over to help us. I told Will the history and gave him a copy of the last email exchanged with Lisa that also had the vehicle's stock number and the price agreed to (that was the last I saw of this email). Will, looked at it quickly and immediately told us that he didn't know if the car was there. It could be at their Westborough location or might have been sold yesterday. I asked him; "are you telling us that this car is not available?" and he said no, I'm not telling you that but let me check out inventory. He left and came back later with another car with a sticker price of $4K more than the one we had initially decided on. We told him that wasn't the car but he said well let's just see if you like it first, you may not like an Escape. So we took a test drive and after he asked us if we liked the car? We said yes but not this one. He asked why and we went through the explanation all over again. He then went to retrieve another Escape from the lot, more money and nothing close to what we wanted. Asking again about the car we had pre-selected, Will said that it might be in the Westborough lot and if we had made an appointment he would have made sure it was in Braintree when we arrived. Again we went through the history of making an appointment with Lisa. He was getting frustrated now and asked us what we didn't like about the cars he showed us, we told him, the price. He then went and retrieved another car from stock, a stripped down, basic Escape with a 5 speed manual transmission. At this point We had been at the dealership for over two hours and our granddaughter who was with us had Lacrosse practice in less than 1 1/2 hours and we needed a car since our other one had died a few days before. I always liked a manual transmission and the MSRP was $4K less than the original car, but we needed a car and didn't want to start this process all over again with another dealer, so we negotiated for this car. Will evidently didn't want to sell this car because of the low price so we could not get anything off it except the Ford $2K rebate that everyone receives. We weren't wild about the deal presented to us but we wanted to end this agony and frustration. After waiting around for nearly an hour we final met with the Finance Manager who proceeded to try to pressure us into buying a host of extras from extended warranty to gap insurance and adding their inflated costs to our monthly payment. More stress and discomfort and finally we were set free without a car (had to come back the next day to get it) and late for our granddaughter’s practice. Four plus hours of frustration and stress, just what we had hoped to eliminate! I have since contacted the General Manager of Herb Chambers Ford/Braintree, Scott Lewis, and after initially promising to straighten this out, he took the stance that no one promised any specific car nor did we have an appointment with a sales person to buy that specific vehicle. He even told me that the car was not in his inventory and gave me a different stock number. I then sent him a copy of the email with the appointment set, vehicle stock number and price and then went to their online inventory and emailed him a copy of the vehicle description right from their website showing him that they still had the car a week after I had gone to purchase it. Mr. Lewis has ceased communicating with me and the last email to him I sent a copy to Jim Xaros/VP of Herb Chamber Companies and to Herb Chambers himself. No response from either of them and I must say I'm not surprised. To me this is a classic “bait and switch” scenario and I caution everyone about doing business with this dealership. More

Ifound that all of my questions and concerns were given Ifound that all of my questions and concerns were given honest answers. Walter was thorough and considerate while I waited for my new car to get rea Ifound that all of my questions and concerns were given honest answers. Walter was thorough and considerate while I waited for my new car to get ready for my ride back to connecticut. The performance of the Ford Fusion Hybrid is like driving a regular car, it is so quiet at times you wonder if it is running. The Sync technology is beyond what I expected for the system gives me an unbelieveable amount of information. It can speak to me and I can speak back to get the information I want. The touch screen technology is super and I am very happy with the car overall. My gas mileage is still at 3/4 tank after over 200 miles More