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Herb Chambers Ford of Braintree

Braintree, MA

4.7
1,553 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,553 reviews

January 30, 2014

While making the plunge to purchase a newer vehicle, I found Herb Chambers Ford in Braintree online. Koudjo at Ford greeted me right away and really took the time to find out what I was looking for in a More

by ProfEric
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 31, 2014 -

Herb Chambers Ford of Braintree responded

Thank you, Eric, for the great feedback and wonderful review. We sincerely appreciate when our guests take the time to share their experience with others and I know Koudjo will appreciate the great recommendation. We value your business and look forward to serving your automotive needs for many more years to come! Best, Scott Lewis General Manager Herb Chambers Ford of Braintree

January 28, 2014

I recently purchased a 2011 Ford Mustang from the dealership. I am pleased with the car itself. Koudjo took time to make sure I was satisfied with my purchase, and Sean in finance explained everyth More

by dkohnala
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 29, 2014 -

Herb Chambers Ford of Braintree responded

Thank you for taking the time to share your experience with Koudjo and Sean here at Herb Chambers Ford of Braintree! I love hearing this kind of feedback about our Sales Team. A terrific guest experience is what we aim for each and every time and Koudjo is truly a testament to that. I'll be sure to pass on your kind sentiments. We truly value your business and look forward to serving all of your automotive needs for many more years to come! Best, Scott Lewis General Manager Herb Chambers Ford of Braintree

January 06, 2014

I cannot say enough wonderful things about the service and friendliness of both Michael Keeley and Bob Charboneau!!! I have been a customer for many years, and will continue to be for many more to come!! More

by Jcool
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Charboneau
January 03, 2014

I recently had an issue with my 2011 Ford Crown Victoria and brought my car in for service for the engine service light. I was treated exceptionally well and had the car back to me, all fixed up, within a More

by delivery1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Andrews
Jan 03, 2014 -

Herb Chambers Ford of Braintree responded

I’m so pleased to hear how happy you are with your experience with Michael and Andy. We strive to provide all of our guests with the most professional and enjoyable experience and I’m so glad they were able to provide you with exactly that. I will be sure to pass along your kind words to Michael and Andy as I know it will make their day. Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come! Sincerely, Scott Lewis General Manager Herb Chambers Ford of Braintree

December 19, 2013

I have been going to Herb Chambers Ford of Braintree for all the service I need on my Ford 150. I find the service advisor Michael Keeley very easy to work with. The knowledge of the problem with my vehicle More

by rljw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal Whitley
December 16, 2013

I want to say Crystal Whitley is wonderful employee, she's so friendly and kind. She makes my day when ever I come to the shop with her cheerful attitude. If I need help she tries to help me in anywa More

by tmarshall02115
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal Whitley, Crystal Whitley
Dec 17, 2013 -

Herb Chambers Ford of Braintree responded

Thank you so much for this kind review! Our friendly and knowledgeable team work very hard to ensure our guests are completely satisfied with their experience at the dealership. I’m so pleased to hear Crystal was able to assist you and answer your questions. I’ll be sure to pass along your kind sentiments. Thank you again and we look forward to serving your automotive needs for many more years to come! Kind Regards, Scott Lewis General Manager Herb Chambers Ford of Braintree

December 14, 2013

I've been having trouble with my 2010 Escape. I took the car into the dealership around 4pm and once I told the service writer, Matt Dow-Allan, about the car he knew exactly what the issue was. I have t More

by nicoleann310
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Dow
Dec 17, 2013 -

Herb Chambers Ford of Braintree responded

Thank you, Nicole, for taking the time to recognize Matthew here at Herb Chambers Ford of Braintree. We’re so fortunate to have an excellent service team here who truly represent the qualities The Herb Chambers Companies find most important when assisting our guests. I know Matt will appreciate this wonderful recommendation. Happy driving and we look forward to the opportunity to serve your automotive needs for many more years to come! Sincerely, Scott Lewis General Manager Herb Chambers Ford of Braintree

December 09, 2013

I wanted to let you know what a gem of an employee you have in Crystal Whitley. She is always so friendly and helpful when I come into the dealership. I noticed when I first purchased my car what an upb More

by jcmeeg
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal Whitley
Dec 09, 2013 -

Herb Chambers Ford of Braintree responded

Thank you for this wonderful 5-star review! I'm so glad to know Crystal has been able to make your dealings with our dealership so pleasant. We're fortunate to have Crystal on our team and I will be sure she hears of your great recommendation. We value your business and look forward to serving your automotive needs for many more years to come! Kind Regards, Scott Lewis General Manager Herb Chambers Ford of Braintree

December 07, 2013

Love the service at Herb Chambers Braintree! Our Service Rep Michael Keeley is always so friendly and we feel confident bringing all of our cars to him for service! Now that my children drive it is importan More

by Lazfam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
December 06, 2013

I took my Dodge Charger here for a oil change and sticker and the service was excellent. Matt took care of me right away and was very helpful with explaining the process. I felt very well taken care of and w More

by DGSport300
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Dow
Dec 06, 2013 -

Herb Chambers Ford of Braintree responded

Thank you for this kind review! We continuously strive to exceeded our customers’ expectations by taking the time to listen to your needs and ensure your vehicle receives the quality care it needs. I’m so pleased to hear Matthew was able to assist you. Thank you again and we look forward to ensuring your satisfaction for many years to come! Kind Regards, Scott Lewis General Manager Herb Chambers Ford of Braintree

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