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Herb Chambers Ford of Braintree

Braintree, MA

4.8
1,498 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,498 reviews

September 21, 2016

Employee dealt with purchasing a new car From the time we arrived and met Omar Ananbeh, Sales Consultant, our experience of car searching was over. He listened to our wants and needs. Al More

by jmj
Recommend Dealer
Yes
Employees Worked With
Omar Ananbeh
Sep 21, 2016 -

Herb Chambers Ford of Braintree responded

Thank you for taking the time to share your experience with Omar. It’s a pleasure to hear that he was so helpful to you and your husband. We strive to provide all of our guests with a welcoming, stress-free and enjoyable experience and I'm very happy to hear that this was achieved with you both. We appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come! Best, Scott Lewis, General Manager

September 19, 2016

Outstanding Customer Service! After getting the 'run-around' from Ford corporate on a serious problem with a brand new vehicle, Scott Lewis, the dealership GM, followed-up immediat More

by richard
Customer Service
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2016 -

Herb Chambers Ford of Braintree responded

Thank you, Richard. We value your business and for taking the time to let us know about your experience. We hope to have the opportunity to serve your automotive needs again in the future. Sincerely, Scott Lewis, General Manager

September 17, 2016

Fantastic Experience Dina met me with a smile when I arrived at the dealership . I found her great to deal with and very knowledgeable of all the latest technology. This w More

by jillps
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dina Saoud
Sep 19, 2016 -

Herb Chambers Ford of Braintree responded

Thank you so much for the great feedback! We really appreciate your business and I'll be certain to share your compliments to Dina and to the rest of the team. We pride ourselves on offering high quality customer service, and I'm glad we were able to assist you. Until we have the opportunity to work with you again, take care! Best, Scott Lewis, General Manager

September 13, 2016

Shady sales tactics; disappointing overall Really terrible experience from start to finish. Poor communication. Disinterested sales. Ultimately complete dishonesty and disturbing sales tacti More

by BostonSouth
Recommend Dealer
No
Employees Worked With
Guillaume Jean, Louis Oliveira
September 09, 2016

Terrific Experience Dina was terrific in her presentation and her abilities to get the job done for us. She was friendly and optimistic; dealt with the finance people and More

by Frank & Paula
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dina Saoud
Sep 09, 2016 -

Herb Chambers Ford of Braintree responded

Thank you, Paula and Frank! It is a pleasure to read about your buying experience with Dina. Our top priority is delivering flawless customer service and it's so nice to know that Dina was able to provide you with such a 5-star and pleasant experience. Thank you for taking the time to write this wonderful review and we look forward to seeing you again in the future! Best, Scott Lewis, General Manager

September 08, 2016

My Ford Edge I had a very pleasant sales person.Dina Saoud took really good care of me and found me a vehicle of my preference in my price range with the options t More

by Pa5
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dina Saoud
Sep 08, 2016 -

Herb Chambers Ford of Braintree responded

Thank you for your kind words and for taking the time to share your Ford Edge buying experience with Dina. I'm so glad to know that Dina took such good care of you and found a vehicle that met your needs. She is a valuable member of our team! We thank you for your continued business and look forward to working with you again in the future. Kind Regards, Scott Lewis, General Manager

September 05, 2016

Great Experience Me and my fathers experience at the dealership with Ben was very good. He took good care of us and was very nice to us throughout the whole process. More

by Tjnelson772
Recommend Dealer
Yes
Employees Worked With
Benjamin Shiwala
Sep 06, 2016 -

Herb Chambers Ford of Braintree responded

Thank you for your recommendation and we look forward to serving you and your fathers automotive needs for many more years to come! Sincerely, Scott Lewis, General Manager

August 30, 2016

Thank You I would like to thank Herb Chambers Ford in Braintree, especially Juliana Vargas for helping me choose my first Ford. My experience was easy and plea More

by Bravagirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juliana Vargas
Sep 01, 2016 -

Herb Chambers Ford of Braintree responded

Thank you so much for your feedback and recommendation. We're so glad that you had such a positive experience at our dealership, specifically with Juliana. Juliana is truly an asset to this team. May you enjoy many safe and amazing miles this summer in your new Ford! Best, Scott Lewis, General Manager

August 25, 2016

Great first time buyer experience I purchased my first car from a dealership this past weekend, a 2013 Ford Escape. I worked with Chris Doucette from the outset. Chris is less a salesp More

by Kimmgr01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Doucette
Aug 25, 2016 -

Herb Chambers Ford of Braintree responded

I sincerely appreciate the time it took for you write this great review about Chris! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit. We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future. Best, Scott Lewis, General Manager

August 17, 2016

Exceptional Car Buying Experience! My family and I had the pleasure to work with Chris Doucette and Kevin Norton in purchasing our new 2016 Ford Explorer. Chris is very informative More

by Robert Tiongson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Norton, Christopher Doucette
Aug 18, 2016 -

Herb Chambers Ford of Braintree responded

Thank you, Robert, for taking the time to share your family's recent experience with us, and congratulations on your new Ford Explorer! Chris and Kevin are such assets to our team, and it is encouraging to hear they impressed you by delivering our trademark service. Thank you for your recommendation and we hope to serve your automotive needs for many more years to come! Best, Scott Lewis, General Manager

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