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Herb Chambers Ford of Braintree

Braintree, MA

4.8
1,498 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,498 reviews

August 03, 2017

First visit for new F150 truck First service on a new F150 truck for oil change. Made a n appointment and it did not take long for oil change. . Have been visiting this location fo More

by Lobstaman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Dow
Aug 03, 2017 -

Herb Chambers Ford of Braintree responded

Thank you! Our primary concern is delivering flawless customer service and I’m happy to know that Matt and Nathaniel delivered. Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come! Best, Scott Lewis, General Manager

August 02, 2017

Always Exceptional Time and time again, without faulter my experiences at Herb Chamber Braintree are more than exceptional. From the greeting, short waiting time, to e More

by MyFord
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian at hte truck service shop!, Andy Andrews
Aug 02, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for your 5-Star recommendation! On behalf of Andy, Brian, and myself, we thank you for your business and look forward to the opportunity to serve your automotive needs for many more years to come! Best, Scott Lewis, General Manager

August 02, 2017

Recalls Everyone was very friendly & helpful. overall I had a good experience ! This was my first visit at herb chambers, and I would definitely return! I wo More

by Asra317
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Abate
July 31, 2017

Terrific Service! Dan Abate is my service manager. He is truly extraordinary. He is helpful, knowledgable, and always available to service my Escape or answer any que More

by phainer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Abate
Jul 31, 2017 -

Herb Chambers Ford of Braintree responded

Thank you so much! I'm so pleased to learn that your service visit here was such a positive experience. We appreciate you recommending our dealership and we hope to see you again in the future! Best, Scott Lewis, General Manager

July 31, 2017

They take care of any issue I have The Sales Manager took care of all issues with my car. All were covered under warranty. They update you every day on the repair status. More

by 123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sales Manager Matt
Jul 31, 2017 -

Herb Chambers Ford of Braintree responded

Thanks so much! It is always rewarding to receive great feedback like this and we really do appreciate you taking time out to review us. Best, Scott Lewis, General Manager

July 30, 2017

Excellent service 3 cars serviced always great to work with the team. Dan Abate is always very helpful and easy to work with. I like the reminder emails letting us kn More

by Teamtaylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Abate
Jul 31, 2017 -

Herb Chambers Ford of Braintree responded

Many thanks for this terrific feedback! I'm delighted to learn that you have enjoyed working with Dan and our service crew. Please don't hesitate to reach out if we can assist you in the future. Best, Scott Lewis, General Manager

July 30, 2017

Exceptional Scott and his team, once again have been exceptional. From the time you begin the buying phase all the way until pickup, they are very welcoming, acco More

by Cjgroleau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Silva, Dina Saoud
Jul 31, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for sharing this great feedback. I'm so happy to know that we were able to assist you with your purchase from our dealership! Thank you for sharing and we look forward to providing you with 5-Star service again in the future. Best, Scott Lewis, General Manager

July 28, 2017

Scheduled apt , staff was prepared although it took 2 weeks to get an appointment on line. I did like the prior "no appointment " policy and wish it would revert t More

by Mary1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Abate
Jul 28, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your experience with us, Mary. I will discuss your thoughts with our service team, we're always open to making things better for our guests. Please let us know if there is anything we can assist you with in the future. Best, Scott Lewis, General Manager

July 28, 2017

Your service is second to none I know them they know me by name they are very nolegable the work is complete answer all my questions never make me feel inadequate. More

by Robert Mackay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Dow
Jul 28, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for the five-star review, Robert! We're so happy to hear that Matthew and our service department were able to assist you. Thank you for your business and we look forward to assisting you again in the future! Best, Scott Lewis, General Manager

July 28, 2017

Oil Change Scheduled appointment on line - two weeks out for an oil change. As always, Andy Andrews in the Service Department was friendly and helpful. Thank y More

by Patricia Lane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Andrews
Jul 28, 2017 -

Herb Chambers Ford of Braintree responded

Thank you, Patricia, for sharing your feedback! We're delighted to hear that you had such an enjoyable experience working with Andy. Thanks again, we appreciate your business! Best, Scott Lewis, General Manager

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