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Herb Chambers Ford of Braintree

Braintree, MA

Overview
Employees
Reviews
Vehicles
4.8
1,395 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,395 reviews

November 01, 2023

Very accommodating, and polite. Made my experience even better. Quick service, Man of action. Thank you! More

by kenfren5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mena Gad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian McDermott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Baron
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Nov 01, 2023 -

Herb Chambers Ford of Braintree responded

Kenfren5, it's great to know that our team at Herb Chambers Ford of Braintree was able to provide you with a quick and accommodating service. We appreciate your kind words!

Helpful
November 01, 2023

I want for "The works" and check engine, battery was fine. Was told after test drive. Needed a new battery More

by Smcgrath995
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure if the name I picked is correct
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Nov 06, 2023 -

Herb Chambers Ford of Braintree responded

We're sorry to read about your experience. It's important for us that our customers feel confident in the services we provide, and it seems like there may have been some confusion here. We'd appreciate the opportunity to discuss this further with you directly so we can better understand what happened during your visit. Please reach out at your earliest convenience. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

Helpful
October 31, 2023

Very attentive and professional kept me fully adept what was happening.very happy and satisfied with Paul Martin . More

by Richard W Gibbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2023 -

Herb Chambers Ford of Braintree responded

Richard, we're glad to know you had a positive experience with Paul and our team at Herb Chambers Ford of Braintree. Thanks for the feedback!

Helpful
October 31, 2023

I know that I can depend on Derek Ventre and Herb Chambers to perform high quality services for my Ford truck in a timely manner. More

by Frank.tarara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek ventre
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Nov 01, 2023 -

Herb Chambers Ford of Braintree responded

Frank, it's great to know that you can rely on Derek and our team at Herb Chambers Ford of Braintree for your truck service needs. We appreciate the positive feedback!

Nov 01, 2023 -

Frank.tarara responded

You’re welcome! Herb Chambers is the dealership that I trust the most in this area for purchase and service of my vehicles.

Helpful
October 24, 2023

Drew was polite, respectful and communicated very clearly. He provided a quote and stayed to it !! More

by Deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2023 -

Herb Chambers Ford of Braintree responded

Thanks for sharing your experience, Deb! We're happy to hear Drew provided you with excellent service and we hope to see you again next time here at Herb Chambers Ford of Braintree!

Helpful
October 24, 2023

Jack was excellent in getting all the services I requested done on my car in a timely and quality manner. Kept in communication with me at all times about any updates. More

by Joe752
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2023 -

Herb Chambers Ford of Braintree responded

Joe, we're glad to know Jack and our team at Herb Chambers Ford of Braintree were able to provide you with excellent service. Thanks for the review!

Helpful
October 23, 2023

So far like other dealerships for service. Work done but then picking up vehicle I encountered that vehicle having starting problems More

by sullij
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Bailey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Martin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin
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Oct 24, 2023 -

Herb Chambers Ford of Braintree responded

Thank you for the feedback. We're sorry to learn about the issues you encountered after your visit. Please reach out so we can look into this issue for you and ensure it gets resolved promptly. Respectfully, Scott Lewis - General Manager - slewis@herbchambers.com

Helpful
October 22, 2023

Terrible sales and terrible service. Running in a Duramax before they sold me a lemon and refuse to make it right on multiple visits. Go somewhere else. More

by Ken.d
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Everyone
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Oct 23, 2023 -

Herb Chambers Ford of Braintree responded

Ken, I'm sorry to read about your experience. It's important for us that our customers feel heard and supported throughout their journey with us. We certainly don't want anyone feeling as though they've been sold a lemon or received poor service from our team. Please reach out so we can discuss this further and work towards a resolution together. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

Helpful
October 22, 2023

The staff is professional and customer friendly and well informed. This was my second experience with this dealership and will return. More

by bobnson2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2023 -

Herb Chambers Ford of Braintree responded

We're so glad to know you've had two great experiences with us at Herb Chambers Ford of Braintree! We appreciate your support and look forward to seeing you again. Safe travels until then!

Helpful
October 17, 2023

Came in for an oil change and brakes replaced! Excellent customer Service! The service advisor Paul Martin was great explained everything to me in detail and went above and beyond to meet my needs More

by Nai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2023 -

Herb Chambers Ford of Braintree responded

We're glad to know that Paul provided you with an excellent service experience at Herb Chambers Ford of Braintree. We appreciate the positive feedback and look forward to assisting you again in the future! Safe travels!

Helpful
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