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Herb Chambers Ford of Braintree

Braintree, MA

4.8
1,498 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,498 reviews

August 19, 2017

Oil chabge I can't enough about the service department they are awesome. My car is 6 years old and I still bring it to them. Iii More

by Phyllis1956
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Andrews
Aug 21, 2017 -

Herb Chambers Ford of Braintree responded

Thank you, Phyllis, for taking the time to recognize Andy. We value your business and we look forward to assisting you with your future sales and service needs. Best, Scott Lewis, General Manager

August 19, 2017

Windsheild washer pump Sometimes I think my car is a lemon. I just had to have the washer pump replaced for the second time in less than a year. But I do know it's no one th More

by julie1115
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Abate
Aug 21, 2017 -

Herb Chambers Ford of Braintree responded

We really appreciate your business and I'll be certain to share your compliments to Daniel. We pride ourselves on offering exceptional customer service, and I'm glad he was able to assist you. Until we have the opportunity to work with you again, take care! Best, Scott Lewis, General Manager

August 18, 2017

In for an Oil change. But was shown a slice in the tire and the screeching brakes needed to be turned. Service personnel were polite and very helpful. will be back More

by Barb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Dow, Daniel Abate
Aug 18, 2017 -

Herb Chambers Ford of Braintree responded

Thank you, Barb! I'm glad our service crew was able to assist you with your automotive needs. Best, Scott Lewis, General Manager

August 16, 2017

All questions and concerns answered Vehicle Service Department: In general, please eliminate the need to make an appointment from Monday thru Friday! Go back to first come, first served! More

by Sgt. Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Abate
Aug 16, 2017 -

Herb Chambers Ford of Braintree responded

Thank you, Sargent Mike, for your feedback. We found that a lot of people prefer the appointment rather than walk-ins, so they have realistic expectations on wait times. We're always looking to make the service experience as smooth as possible and we'll discuss your thoughts with the team. Best, Scott Lewis, General Manager

August 16, 2017

Speaking brakes They found it only needed grease on the brake pins and bleed the brakes. Nice and quite. They also did the works and check the vehicle for anything t More

by Ford edge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Abate
Aug 17, 2017 -

Herb Chambers Ford of Braintree responded

Thank you so much for taking the time to write this review! We truly value your business and hope to serve your automotive needs for many more years to come. Best, Scott Lewis, General Manager

August 16, 2017

My family was thought about Even with the service dpt busy the service writer ( Andy Andrews) had me come in the same day I called ,because there were questions on the safety of More

by AllanN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Andrews
Aug 17, 2017 -

Herb Chambers Ford of Braintree responded

Thank you, Allan, for sharing your story! We really appreciate your business, as well as, your feedback on working with Andy. He is certainly a valuable member of our team. Thank you again and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Scott Lewis, General Manager

August 15, 2017

Always so easy when you go to any Herb Chambers dealership You guys make it so easy to buy vehicles. That's why I continue to recommend friends, family, and employees to get their cars from you guys..!! Keep More

by HerbNum1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2017 -

Herb Chambers Ford of Braintree responded

We truly value your business and hope to serve your automotive needs for many more years to come! Best, Scott Lewis, General Manager

August 13, 2017

The "Works" plus Flush & Fill Cooling System I arrived @ 11:30 for "Works" oil change. At a certain point I was told that I really needed a Flush/Fill of the cooling system. My car is 8 1/2 yea More

by bowler466
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Abate
Aug 14, 2017 -

Herb Chambers Ford of Braintree responded

Thank you! Your honest opinion can be an invaluable reference for other customers who are searching for a service location, for this reason we really appreciate the time that you have taken sharing your experience here on DealerRater. We value your business and we hope to see you again. Best, Scott Lewis, General Manager

August 12, 2017

Great - had to get to Worcester the next day and he had my car fixed up so I could get there berry very happy. Thanks More

by D Hansen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Andrews
Aug 14, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for taking the time to write this wonderful review and we look forward to seeing you again in the future! Best, Scott Lewis, General Manager

August 12, 2017

great 1st oil change and service Just leased a beautiful '17 explorer XLT and reached 5000 miles. A/C was not as strong as usual-Carl and the team took care of the complimentary oil More

by ford owner since 86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl service
Aug 14, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for taking the time to share this 5-Star recommendation! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit with Carl and our crew. Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Scott Lewis, General Manager

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