Herb Chambers Ford of Braintree

The dealer made an appointment within a very reasonable time frame after I contacted customer service. It took almost a week of troubleshooting before the problem was resolved, but I was kept informed thr time frame after I contacted customer service. It took almost a week of troubleshooting before the problem was resolved, but I was kept informed through the process. Everything was resolved to my satisfaction. More

At this point, I’m unsure whether the issue lies with the Bronco itself or with the inexperience of the young mechanic the dealer is using. The car was serviced for a problem, yet it’s showing the same signs Bronco itself or with the inexperience of the young mechanic the dealer is using. The car was serviced for a problem, yet it’s showing the same signs less than two weeks later. More

This is my response to my Yelp review on July 7th regarding Herb Chambers Ford of Braintree. I do not know the reason my inquiries on issues with my car or customer service was not being heard befo regarding Herb Chambers Ford of Braintree. I do not know the reason my inquiries on issues with my car or customer service was not being heard before. Until the GM Scott Lewis, Service Mgr Jon Rydings and in the end Jack Nguyen, Service Advisor who took my car in Friday for the service. Now everything is perfect. You understand that things will never stay the same as before. It will change. When it seemed like I was hitting a brick wall I could not understand how it could be like this and started to lose faith. When I started dealing with Scott it started to change and we got some things done. I still had an issue and I could understand why they were questioning because they repaired parts when they first got the Explorer in well before I looked at it. They could have been hard nosed but Scott got hold of Jon and they worked on my car a couple of times until Friday when I drove out of Chambers Ford Braintree with the Explorer in perfect condition. There is only one way that I can describe what happened with my experience that I wrote about on July 7th. The New England Patriots went through the 2007 season undefeated. They were the best of the best. Until they lost the Super Bowl. One glitch to a perfect season. Well, Herb Chambers Ford Braintree unfortunately had that glitch with me. Then they stuck with it and made everything right. Thank you for proving to me that YOU are as good as you were when I bought my other Explorer from you. I have no problem letting anyone know or direct them to Chamber Ford Braintree. I don’t know if I should say this here. But what the heck. There is one small issue with my Explorer and I want to let people know where my car came from. I have a plate holder from Chambers Boston. Any chance of getting one from Chambers Braintree? More

I recently had the pleasure of purchasing a car from Herb Chambers Ford of Braintree, and I can confidently say it was one of the best car-buying experiences I’ve ever had. From the moment I stepped into the Chambers Ford of Braintree, and I can confidently say it was one of the best car-buying experiences I’ve ever had. From the moment I stepped into the dealership, I was greeted with a warm, friendly atmosphere that set the tone for the entire visit. The standout part of my experience was working with Chris, the salesman who made everything so easy and enjoyable. Chris's extensive knowledge about the cars on the lot was impressive, but what really set him apart was his genuine interest in understanding my needs and preferences. He took the time to listen to what I was looking for in a vehicle and offered thoughtful recommendations without any pressure. It felt more like chatting with a knowledgeable friend than dealing with a car salesman. Chris’s patience and thoroughness were remarkable. He walked me through the features of each car I was interested in and answered all my questions with clarity and honesty. During the test drives, he pointed out the benefits and potential drawbacks of each option, ensuring I had all the information I needed to make an informed decision. His transparency and honesty were refreshing and reassuring. The dealership itself is incredibly organized and efficient. It is clean and well-maintained, and the cars are displayed beautifully, making it easy to browse and compare different models. The rest of the sales team was always available to answer my questions and provide insights without any high-pressure tactics. They were patient and took the time to explain all the features and benefits of the cars I was interested in, ensuring I had all the information I needed to make the best decision. The financing process was also incredibly straightforward. The finance team was transparent about all the costs and worked diligently to find the best financing options for my budget. They explained everything clearly and ensured I understood all the terms before finalizing the deal. It was a relief to see such honesty and integrity in a car dealership. After the purchase, the service department continued to impress me. They were quick to schedule a follow-up appointment to ensure everything with my new car was perfect. Their commitment to customer satisfaction is evident in every interaction. Overall, Herb Chambers Ford of Braintree, with Chris leading the way, is a top-notch dealership that prioritizes customer service and satisfaction. Chris and the entire team made my car-buying experience enjoyable and hassle-free. If you’re in the market for a new vehicle, I highly recommend visiting Herb Chambers Ford of Braintree and asking for Chris. You won’t be disappointed! More

Friendly and professional dealership. Cindy is great to work with, and she kept me informed about my vehicle. Cindy is great to work with, and she kept me informed about my vehicle. More

Poor service, frustrating communication and an inability to problem solve. Their approach to fixing their mistakes is just not doing work. to problem solve. Their approach to fixing their mistakes is just not doing work. More

Spent $4k replacing water pump and belts. Wasn't working right after picking up. Brought it back 3 weeks later and wanted another $2k to fix. Was not very sympathetic and wouldn't work with m Wasn't working right after picking up. Brought it back 3 weeks later and wanted another $2k to fix. Was not very sympathetic and wouldn't work with me. Will not be back. Service agent would not answer his phone and would only text. Not professional. More

Easy booking and quick service. Service specialist was helpful and kept me informed of the status of my truck. Service specialist was helpful and kept me informed of the status of my truck. More

Derek was more than professional. The service was excellent. I highly recommend getting your vehicle serviced from the truck center. The service was excellent. I highly recommend getting your vehicle serviced from the truck center. More

Great service from Herb Chambers Ford. Cindy was fantastic from the time I dropped off my car until she checked me out later that day. Cindy was fantastic from the time I dropped off my car until she checked me out later that day. More