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Herb Chambers Ford of Braintree

Braintree, MA

Overview
Employees
Reviews
Vehicles
4.7
1,558 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,558 reviews

November 30, 2024

The GM and manager of service here are complete liars and unreasonable. Never trust anything they say. More

by bostonmorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Rydings
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Martin
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Dec 06, 2024 -

Herb Chambers Ford of Braintree responded

Thank you for your feedback. We understand your frustration regarding the tire warranty. We would like to clarify that the tires you purchased 49,000 miles ago are covered by a manufacturer's warranty from Bridgestone, which covers defects up to 80,000 miles. However, this warranty does not cover everyday wear and tear. We strive to provide accurate information and exceptional service to all our clients, and apologize that you are unsatisfied. We wish you the best of luck with future service.

November 29, 2024

Nice clean dealership friendly staff. They listened to my needs. Made purchasing my vehicle nice and easy no pressure. More

by Frapguy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2024 -

Herb Chambers Ford of Braintree responded

We're delighted to hear that our team at Herb Chambers Ford of Braintree provided a friendly and pressure-free experience for you. Thank you for choosing us, and enjoy your new vehicle!

November 28, 2024

This dealership did not give me any written information on what I needed them to check. They gave me no information on my transmission. Rather be interested in upselling. More

by Muzio51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
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Dec 02, 2024 -

Herb Chambers Ford of Braintree responded

Thank you for sharing this feedback. I'm disappointed to hear about the lack of communication regarding your transmission and will make sure this situation gets looked into with our team. Please contact me directly if I can be of further assistance in resolving these concerns. Respectfully, Scott Lewis - General Manager - slewis@herbchambers.com

November 28, 2024

I had a great experience at the dealership. They helped me very much and explained everything to me, and I felt that I was part of their family. More

by rsmulvey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2024 -

Herb Chambers Ford of Braintree responded

Hi R S Mulvey! We're delighted to hear you felt like part of the family at Herb Chambers Ford of Braintree! Our team is committed to providing a supportive and informative experience. Thank you for sharing your positive feedback with us!

November 28, 2024

Jack Nguyen the service advisor is excellent. Always frank and courteous. Vehicle is serviced on time. More

by Harry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2024 -

Herb Chambers Ford of Braintree responded

Harry, we're delighted to hear that Jack provided you with excellent service at Herb Chambers Ford of Braintree. Thank you for sharing your positive experience!

November 22, 2024

Great experience, salesman was very helpful, knowledgeable & courteous. Would not hesitate to recommend him to friends or family. More

by throwfar99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Baron
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Nov 22, 2024 -

Herb Chambers Ford of Braintree responded

We're delighted to hear you had a great experience with our team at Herb Chambers Ford of Braintree! Thank you for recommending us to your friends and family. We appreciate your support!

November 21, 2024

I was in and out within an hour. This was done without an appointment. I had “The Works” done (oil change, rotate tires, fill fluids) Car was returned clean. Great experience. More

by Stives250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Herb Chambers Ford of Braintree responded

We're delighted to hear about your efficient and satisfying experience at Herb Chambers Ford of Braintree! It's great that our team could accommodate you without an appointment and provide such thorough service. Thank you for choosing us, and we look forward to serving you again!

November 21, 2024

I brought a vehicle in for a state inspection sticker, was greeted by friendly staff, and was on my way in less than 20 minutes. More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2024 -

Herb Chambers Ford of Braintree responded

We're delighted to hear that your state inspection at Herb Chambers Ford of Braintree was quick and pleasant! Our team always aims for efficient service, and we appreciate you sharing this experience. Safe travels!

November 21, 2024

Very satisfied with the service, took care of me right away. They were very on time More

by aalicea53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2024 -

Herb Chambers Ford of Braintree responded

Thank you for the five-star rating! The team looks forward to working with you again! - Herb Chambers Ford of Braintree

November 20, 2024

Service Advisor, Derek Ventre, was excellent. Met all my needs. I depend on knowledgeable service advisors and Derek is in that category. More

by Jkwadland
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Ventre
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Nov 21, 2024 -

Herb Chambers Ford of Braintree responded

Thank you for recognizing Derek's excellent service at Herb Chambers Ford of Braintree! We're glad to hear he met all your needs and provided the knowledgeable assistance you depend on. We appreciate your feedback!

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