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Herb Chambers Ford of Braintree

Braintree, MA

4.7
1,610 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,610 reviews

July 25, 2025

Recently had one of our fleet vehicles in for service. The service department is outstanding. I worked with Cindy as I have in the past. Cindy is excellent to work with, very knowledgeable and experienced More

by jjf65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 24, 2025

Had a great experience working with Nate, the process was smooth from start to finish. The team was knowledgeable, answered all my questions, and made sure I felt confident every step of the way. Highly reco More

by Bshallies
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathaniel Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Herb Chambers Ford of Braintree responded

Thank you so much for your kind words! We're thrilled to hear you had a smooth and confident experience with Nate and the team. We truly appreciate your recommendation and we hope to serve you again in the future. - Herb Chambers Ford of Braintree

July 24, 2025

Worst service I ever had at dealership. A three day repair took 29 day to get done. I got no communication about delays, except when I called to find out if my car was ready, and was told t More

by shaw3bfs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher (Chris)
Jul 25, 2025 -

Herb Chambers Ford of Braintree responded

I'm sorry to hear about your frustrating experience with the repair delays and lack of communication. We strive for timely service, so it's disappointing to know we fell short here. I appreciate you bringing this to our attention, and I'd like the opportunity to address these issues directly with you. Please feel free to reach out at your convenience. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

July 16, 2025

Nathaniel in the sales department was wonderful to work with! I highly recommend him! He was able to help me find the perfect Ford vehicle. I’m very impressed with his professionalism, helpfulness, and pos More

by natasha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathaniel Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ginnie was also very helpful!
Jul 16, 2025 -

Herb Chambers Ford of Braintree responded

Hi Natasha, thank you for sharing your excellent review of Nathaniel! We appreciate your business and hope to see you again at Herb Chambers Ford of Braintree! Safe travels!

July 15, 2025

They have knowledgeable technicians. Service efficient and prices are very reasonable. I would recommend Herb Chambers. More

by galfoman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2025 -

Herb Chambers Ford of Braintree responded

Thank you for the great review! It is gratifying to know that you would recommend us, and we look forward to seeing you again next time here at Herb Chambers Ford of Braintree!

July 15, 2025

Customer service is the best they do everything you want and do it with respect to their customers More

by mds495
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cindi
Jul 16, 2025 -

Herb Chambers Ford of Braintree responded

We’re glad we could go that extra mile for you! Thank you for choosing us! - Herb Chambers Ford of Braintree

July 15, 2025

Service was exceptional. Appt started on time and finished in a timely manner. Cindy waited on me and was wonderful all in all it was a great experience. More

by katmanduto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cindy
Jul 16, 2025 -

Herb Chambers Ford of Braintree responded

Hi Katmanduto, we're glad to hear your service experience was smooth and timely with Cindy will be happy to know she made a great impression at Herb Chambers Ford of Braintree. We look forward to serving you again! Safe travels!

July 15, 2025

I worked with Jack for getting my vehicle serviced. He was great with communication everything being done to my car in timely manner! Would highly recommend Herb Chambers Ford of Braintree to anyone! F More

by Joe752
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Herb Chambers Ford of Braintree responded

Hi Joe - Thank you for recommending Jack and our Herb Chambers Ford of Braintree team! We appreciate your business and hope to see you again down the road. Have a great day!

July 13, 2025

Great, but wish service prices were lower. I wouldn’t buy a car anywhere else, the individuals in the service area are amazing. I am a loyal (maybe too blind) with taking my car to the deale More

by Coachtc11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy
Jul 14, 2025 -

Herb Chambers Ford of Braintree responded

Hi! Thank you for being a loyal customer of ours here at Herb Chambers Ford of Braintree. We also appreciate your feedback concerning pricing and your experience, and will share it with our team. Thank you for choosing our dealership, we value your business and we hope to continue to work together. Scott Lewis - General Manager - slewis@herbchambers.com

July 12, 2025

My experience with Herb CHAMBERS FORD of Braintree was they provided Excellent Service and excellent customer service. More

by ebonilla1963
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cindy
Jul 14, 2025 -

Herb Chambers Ford of Braintree responded

Hi Ebonilla! We are thrilled to hear this was your experience! Thank you for choosing Herb Chambers Ford of Braintree and for highlighting our awesome team.

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