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Herb Chambers Ford of Braintree

Braintree, MA

4.7
1,551 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,551 reviews

April 05, 2025

I don’t take my truck anywhere, but Herb Chambers Derrick I deal with on a regular basis. He’s great. He gets back to you. Let you know what’s going on and I always get the truck back the way I left it so th More

by Shawnchristmas677
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel O'Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Norian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Metherall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Herb Chambers Ford of Braintree responded

Shawn, thank you for trusting Herb Chambers Ford of Braintree with your truck! We're glad to hear Derrick consistently provides excellent service and keeps you informed. We appreciate your loyalty and look forward to serving you again next time!

April 04, 2025

Consistently excellent service — staff is courteous, work is highest quality, and the prices are fair. More

by LIZGIRL55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Ventre and David Rossini
Apr 07, 2025 -

Herb Chambers Ford of Braintree responded

Liz, we're delighted to hear that you consistently receive excellent service at Herb Chambers Ford of Braintree. Thank you for your kind words and support!

April 03, 2025

I had a tip notch experience at Herb Chambers with Bobby my salesman. Jess the finance person was also superb! More

by triciaredman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Five Stars for Bobby and Five Stars for Jess!
Apr 03, 2025 -

triciaredman responded

Five STARS ⭐️⭐️⭐️⭐️⭐️ for this entire experience thanks to the excellent sales service of Bobby!!

Apr 04, 2025 -

Herb Chambers Ford of Braintree responded

We're happy to hear Bobby & Jess provided top-notch service during your recent visit here at Herb Chambers Ford of Braintree! Thanks so much for your business and please don't hesitate to reach out if there's anything else we can do for you!

April 02, 2025

The service department was great, i called to have my F150 Lightning get checked out for not going into drive or reverse. I got an appoint the next morning, i got a text confirming my appt. Chris at th More

by nezam.khan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Apr 02, 2025 -

Herb Chambers Ford of Braintree responded

We're delighted to hear that Chris and the service team at Herb Chambers Ford of Braintree took such good care of your truck. It's great that everything was handled promptly and professionally, all under warranty! Thanks for sharing your experience with us.

April 02, 2025

poor customer service. service advisor jack dropped the ball when it came to repair. I was supposed to get rim repair which rim wasn't 100% complete. brought it to jacks at More

by Littdee1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David brownell
Apr 03, 2025 -

Herb Chambers Ford of Braintree responded

It isn't very reassuring to hear about your experience with our service team. We strive for excellence in customer care and regret any inconvenience caused. If you'd like to discuss further or have additional concerns, please feel free to reach out directly so we can address them appropriately. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

Apr 04, 2025 -

Littdee1 responded

I had reached out to you via phone (04/02/25) prior to making this review to come to a mutual resolution. my demands weren't met which led me to this review. if you would like to discuss further please reach out.

March 27, 2025

I took my Bronco Sport for an oil change. They realized i needed a new water pump and it is covered under the warranty still. Very nice and helpful stall More

by Jackie C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Herb Chambers Ford of Braintree responded

Jackie, we're glad to hear our team at Herb Chambers Ford of Braintree could assist with your Bronco Sport's needs and that everything was covered under warranty. Thanks for sharing your experience!

March 27, 2025

Great communication with the sales rep during my new truck shopping experience, really happy with the whole process -and- product..!! More

by Connorfamily6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel O'Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mena Gad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Herb Chambers Ford of Braintree responded

We're delighted to hear that your truck shopping experience at Herb Chambers Ford of Braintree was a positive one! Our team is committed to providing excellent communication and service. Enjoy your new truck!

March 27, 2025

I really had a wonderful experience with the stuff there are really helpful and patient Mr Nathaniel is very professional as well as Mike and Youssef Thank you so much for this wonderful experience More

by mehdiyoungstermehdi YoungSter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathaniel Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Herb Chambers Ford of Braintree responded

Mehdi, we're delighted to hear that Nathaniel, Mike, and Youssef provided you with a wonderful experience at Herb Chambers Ford of Braintree. Thank you for sharing your positive feedback!

March 26, 2025

They did a great job keeping it simple. I knew what I wanted and they guided me expertly. We did almost the whole thing over text while I was working out of town. It was simple. Thanks fo More

by jtanner45
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Clyde
Mar 27, 2025 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your experience with Herb Chambers Ford of Braintree! We're glad to hear that our team made the process simple and efficient, even while you were out of town. Enjoy your new vehicle!

March 26, 2025

Staff was beyond helpful and professional and got me what I wanted With no hassle More

by william.lanergan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Baron
Mar 27, 2025 -

Herb Chambers Ford of Braintree responded

William, we're happy to hear you had a great experience with our team here at Herb Chambers Ford of Braintree! Thanks so much for your business and please don't hesitate to reach out if we can be of service again in the future!

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