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Herb Chambers Ford of Braintree

Braintree, MA

4.7
1,527 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,527 reviews

March 04, 2025

Did not address all of my concerns. Charged me for a diagnostics fee even after getting car fixed. More

by Littdee1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Herb Chambers Ford of Braintree responded

We're sorry to hear about this experience. We value feedback and use this information to improve customer satisfaction. Please reach out to me so I can hear more about this situation and help resolve these concerns. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

March 04, 2025

Cindybis the best. Service was fast. Car was fixed rightbthe first time. Will come here every time More

by Adam81smith10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Metherall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Rydings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Herb Chambers Ford of Braintree responded

Adam, thank you for trusting the Herb Chambers Ford of Braintree team with your vehicle! We appreciate your positive feedback and look forward to serving you again in the future!

March 03, 2025

Working with Chris at Herb Chambers was a great experience from the minute I walked in the door until the minute it left . It was zero pressure . I told him what I could afford and what I was looki More

by Dannylee12288
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Herb Chambers Ford of Braintree responded

We're delighted to hear that Chris provided a seamless and pressure-free experience at Herb Chambers Ford of Braintree. Thank you for recommending us, and we're glad we could help find the perfect car within your budget!

February 27, 2025

A fantastic service experience thanks to Dianne miller she is incredibly knowledgeable, clearly explained all the necessary repairs, and kept me updated throughout the process. Always friendly and profess More

by deep17777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dianne miller Service advisor 10 stars ⭐️ for her
Feb 27, 2025 -

Herb Chambers Ford of Braintree responded

We're delighted to hear that Dianne provided you with such a fantastic service experience at Herb Chambers Ford of Braintree! It's great to know she kept you informed and confident throughout the process. Thank you for sharing your feedback, and we're here whenever you need us!

February 23, 2025

Everything was great, fast and efficient, except a staff meeting delayed my checkout by approximately 30 minutes. More

by Dan Mo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dianne Miller
Feb 24, 2025 -

Herb Chambers Ford of Braintree responded

Dan, thank you for your feedback! We're glad to hear that your overall experience was a positive one at Herb Chambers Ford of Braintree. We appreciate your patience and hope you won't hesitate to reach out if we can be of service again in the future!

February 20, 2025

Listened to my problem, set up a plan to review the concern and came through with professional advice and resolve. Also looked into a recall on my vehicle More

by Plehner56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Herb Chambers Ford of Braintree responded

Plehner56, we're delighted to hear that our team at Herb Chambers Ford of Braintree provided you with professional advice and resolved your concerns. Thank you for sharing your experience!

February 18, 2025

Very good service, Car was service and I am satisfied with Ford. Have been with Ford for a very long time. More

by adgm5033
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy
Feb 18, 2025 -

Herb Chambers Ford of Braintree responded

Thank you for your loyalty and support! We're delighted to hear that you're satisfied with the service at Herb Chambers Ford of Braintree. We look forward to continuing to serve you in the future!

February 18, 2025

The sales team and finance department excel at making you feel genuinely valued as a customer. A special shoutout to Euclid “Clyde” Castro in sales and Youssef Youssef in finance for their exceptional servic More

by esq456
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Euclid Castro, Youssef Youssef
Feb 18, 2025 -

Herb Chambers Ford of Braintree responded

Thank you for the fantastic feedback! We're delighted to hear that Clyde and Youssef made your experience at Herb Chambers Ford of Braintree exceptional. We appreciate your recommendation, and we're here whenever you're ready for another visit!

February 18, 2025

Easy in and out process with good recommendations about vehicles maintenance. Thank you for your help. More

by Josbe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy
Feb 19, 2025 -

Herb Chambers Ford of Braintree responded

Hi Josbe, we're delighted to hear that the process was smooth and informative at Herb Chambers Ford of Braintree. Thank you for choosing us, and we're here if you need any further assistance! Safe tarvels!

February 16, 2025

The whole experience was awesome from the price to all of the staff that helped me. More

by bedardclan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Herb Chambers Ford of Braintree responded

Thank you for trusting Herb Chambers Ford of Braintree with your business! We hope we have the privilege of working with you again in the future!

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