Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury - Service Center

The communication was very poor from the beginning. All I was looking for was a text or call from them to see if any progress or updates. I did not hear back for over a week. The first day the car wa All I was looking for was a text or call from them to see if any progress or updates. I did not hear back for over a week. The first day the car was brought in the service associate gave me no information and I waited in the waiting room until I finally went to the desk to ask. I was then told that they couldn’t look at the vehicle for a couple days. That turned into a week and half and still nothing. When they finally tried to communicate they sent the wrong information to my husband and thought he was another person so called him by the wrong name. They used to be known for their service but I would not recommend them to anyone. More

My experience was good Brandon took time to explain the problem ,great service nice people good service problem ,great service nice people good service More

My wife brought her Jeep in for an oil change and tire rotation today 04/26/24. After waiting for 2 hours she went to the desk to ask about her car. The advisor was playing on their phone and she had to g rotation today 04/26/24. After waiting for 2 hours she went to the desk to ask about her car. The advisor was playing on their phone and she had to get their attention. When she asked if everything was ok with her car he looked around, found her keys and said your keys are right here and then proceeded to write up her paperwork. She was never given an MPI or told if they even did an inspection during the service. I have to wonder how long her keys were just laying there, what quality of service was done and how much time of hers was waisted due to them being otherwise occupied. More

My experience was very nice they had me in and out in no time and the waiting area was nice having the vehicle washed was a little nice extra time and the waiting area was nice having the vehicle washed was a little nice extra More

Chelsea, my service advisor, did an outstanding job in all respects. She explained the problem and presented a cost effective solution. Bravo! all respects. She explained the problem and presented a cost effective solution. Bravo! More

Chelsea was very pleasant and accommodating. After my oil change was completed, she took the time to speak with me and answered all the questions and concerns I had. The waiting area was very c After my oil change was completed, she took the time to speak with me and answered all the questions and concerns I had. The waiting area was very clean and inviting, filled with snacks and beverages. I would highly recommend this dealership to all! More

No wasted minutes when dealing with the service department. Fast, courteous and knowledgeable staff get you in and out and satisfied. Impressive. department. Fast, courteous and knowledgeable staff get you in and out and satisfied. Impressive. More

fast reliable and in and out service very happy with the service department ! especially when you make a living with your truck ,thank you again for the excellent service service department ! especially when you make a living with your truck ,thank you again for the excellent service More

I have only all good things to say about the service I have received from Adam and Brandon, this time with Brandon he took really good care of me, got me a loaner vehicle on a Saturday which surprised me! have received from Adam and Brandon, this time with Brandon he took really good care of me, got me a loaner vehicle on a Saturday which surprised me! More

Chelsea in the service department was excellent. She took the time to listen to the problem I was having and walked out to my jeep to observe for herself. She communicated with me throughout the rep She took the time to listen to the problem I was having and walked out to my jeep to observe for herself. She communicated with me throughout the repair. She was clear, profane personable. Great service ! More