Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury - Service Center

horrible& embarrassing put a sticker on with bald tires , laughed at me cause of the sound my jeep was making, taking several days off to have the sound fixed but never fixe put a sticker on with bald tires , laughed at me cause of the sound my jeep was making, taking several days off to have the sound fixed but never fixed , never do business again with them More

I felt that customer service was superior. At walk in and appt. service, I received a courteous and knowledgeable response from Andy Gibson. thank you appt. service, I received a courteous and knowledgeable response from Andy Gibson. thank you More

Andy is the best service representative I have met in more than 50 years of going to auto dealerships for repairs and service. He is personable, customer oriented, eager to make sure that everything is more than 50 years of going to auto dealerships for repairs and service. He is personable, customer oriented, eager to make sure that everything is done to the customer's satisfaction. My Dodge RAM transmission had failed in New Jersey, and been replaced with a rebuilt transmission there, which proved defective. Andy was totally responsive, and Ken worked hard to identify the problem, which wasn't simple since it occurred sporadically. Ken drove the car home at night for nearly a week since he needed to hear the slipping of gears when it happened. After nearly a week, he identified the problem, and the Herb Chambers Dodge replaced parts of the rebuilt transmission. They were determined to find the problem, fix it, and get us on our way. Andy and Ken clearly enjoy their work, and communicated that to us. I would rate them both a 10 on a scale of 1 to 10. You can quote me if you would like. Alan Schechter, Professor Emeritus, Wellesley College, Wellesley, MA 02482 More

I have now purchased 2 cars from Herb Chambers-Millbury and had both serviced here many times over the last 2 years. I would not and will not let any other dealer service my cars nor would I EVER! consider and had both serviced here many times over the last 2 years. I would not and will not let any other dealer service my cars nor would I EVER! consider buying from any other dealer again. I have always been treated with respect and in a way that shows me that my time and satisfaction matters to them more than my money. The service deptartment has always been thoughtful, as I am a full time worker and full time college student I do not have a lot of time to sit around waiting for my car. Trevor has always made sure my car was ready for me when they said it would be and that I have a place to do my homework or a car to get to work what-ever my needs were that day. I repeat, I will never go anywhere else to buy or service my cars again! More

On my first call to Herb Chambers I spoke with Trevor & described my problem...had a broken turn signal lever that Harr told me wouldn't be covered under warranty. So I tried to superglue the part back t & described my problem...had a broken turn signal lever that Harr told me wouldn't be covered under warranty. So I tried to superglue the part back together, unsuccessfully. Then my son told me to call Herb Chambers. That's when I told Trevor my story and he immediately stated that I should bring my vehicle in and that they would work with me. Upon arrival the next day I spoke with Andy who was absolutely a joy to deal with. What a refreshing experience compared to my experience with Harr. He was pleasant, professional and understanding. He's truly an asset to Herb Chambers. My vehicle was taken in, looked at and determined that it should be fixed under the Dodge warranty (I've only had the car 6 months and it's a 2010). Andy told me that the part had to be ordered and they were having it shipped overnight. He told me that I should come in at 10 am the next morning to be sure the part arrives in the morning. While on my way to Herb Chambers the following day, Andy called me to tell me that the part did indeed arrive. I've never had such wonderful service from a dealership EVER! Give these guys a raise, they deserve it! More

Went for my first oil change for my Jeep Cherokee.. the service dept was extrememly friendly. I loved that they washed my car too!! :) I bought my Jeep from this dealership in the Fall and have only had p service dept was extrememly friendly. I loved that they washed my car too!! :) I bought my Jeep from this dealership in the Fall and have only had positive interactions with the staff. I recommend this dealership to anyone interested in buying a Jeep or any other HerbChambers vehicle. More

Andy Gibson went above and beyond to ensure customer satisfaction. Right from the first phone call of my reporting the problem with my 2004 Jeep Grand Cherokee till my car was fixed, he always had a po satisfaction. Right from the first phone call of my reporting the problem with my 2004 Jeep Grand Cherokee till my car was fixed, he always had a positive attitude and was extremely helpful. Customers are in the hands of the service department and really need to have reliable, trustworthy people to help them. I can honestly say I was given this type of assistance. Andy could have said no, sorry your warranty is out but instead he dug deeper and was able to put me in touch with Chrysler. Between Herb Chambers and Rio at Chrysler, I have to say I have never had such a high level of excellent customer service where they truly listend to the issue, reviewed every option possible, and kept me informed every step of the way. I wasn't just another case number where you wait for letters that would say, sorry can't help you. They returned phone calls immediately and treated me with respect and concern. Any glitch that came up, Andy made sure to fill me in and found a resolution. Kevin also was very helpful and made sure to listen to me and the issues at hand to be sure the car was fixed properly and I was satisfied with the repairs. I do not know what I would have done without their help. They truly care about their customers and make sure you understand things. They treat customers with respect and have a pleasant, welcoming atmosphere from the minute you walk in their door. More

Thanks again to Andy for helping out a desperate mom get her Jeep back after being stranded at home with two toddlers for 4+ days. I appreciate the extra effort Andy personally put in to helping with and co her Jeep back after being stranded at home with two toddlers for 4+ days. I appreciate the extra effort Andy personally put in to helping with and coordinating me getting my Jeep returned once it was repaired. Above & beyond the call of duty is always greatly appreciated. Kudos to Andy for doing this right. I have to add that we are former Sutton Jeep customers, and one of the reasons we were very faithful to Sutton was the outstanding service department and service manager. It saddened us when they closed and we were faced with getting our service elsewhere. But the guys at Herb Chambers have always been great to deal with the last few years and have always treated us well. If only service & repairs didn't cost so much! More