Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury - Service Center

I started going to Herb Chambers Jeep about a year ago when I started my new job in Worcester. At first I was a bit skeptical , not knowing anybody who does service there. Sam the Service Advisor has alwa when I started my new job in Worcester. At first I was a bit skeptical , not knowing anybody who does service there. Sam the Service Advisor has always been pleasant and thoughtful, pointing out anything that may need attention on my Jeep. He outlines things by priority and I like that. They always wash my car too. More

I always take my car into this store for all my car services: oil changes, tire rotation, adjustments, and cleaning. My car always comes out excellent and the service is great. The general manager Jeff services: oil changes, tire rotation, adjustments, and cleaning. My car always comes out excellent and the service is great. The general manager Jeff always makes sure I'm taken care of. I will continue to bring my car there. More

I live just down the street from Herb Chambers Chrysler of Millbury. The first time I went there to service my car, it was purely out of convenience. (My previous mechanic went out of business). That fir of Millbury. The first time I went there to service my car, it was purely out of convenience. (My previous mechanic went out of business). That first visit was great! Sam, at the counter, explained the service they were going to perform on my car clearly and patiently and helped me understand what needed to be done and why. He was courteous, friendly, and very helpful. Being a sceptic, I thought for sure that my second visit would not be nearly as pleasant, and they were simply "pampering" the new customer to ensure a return visit. Well, it worked! And it's worked every time since! Each time I visit the service department in Millbury, Sam has been there, and been just as helpful and patient as the first day we met. I would recommend this service department to anyone, without a doubt! More

Called to make a service appointment for a recall on my wife's Grand Caravan, having to do with an air-bag issue. Specified that I would like to wait since {according to the bulletin}, is only one hour, an wife's Grand Caravan, having to do with an air-bag issue. Specified that I would like to wait since {according to the bulletin}, is only one hour, and the advisor accomodated my needs. That appointment was March 3, 2008 at 4pm. I called to confirm that everything was on schedule, and if I show up at 4pm, my van would be started right away. After a brief on hold session, the advisor asked if I could drop the van off at 3pm instead of 4. I can't since I'm working. When asked if I would like to re-schedule, I told him I would have to get back to him since I live 3/4 hour away, and this apppointment was crucial, due to personal scheduling issues. I own an '05 Jeep Rubicon, and this van is an '05 EXT version. Appointment delays have occurred like this two other times. I will more than likely look elsewhere for sales and service in the future. Every time I go into the Service Dept, there are "new" people....you can't develop a relationship with them at all. Not good. More