Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury - Service Center

Noisy differential after pinion seal plus caused brake damag Had diff seal replaced for leak, with no recommendation for any further repair, left with new diff noise and ebrake overengaged, ( its an automatic.) Had diff seal replaced for leak, with no recommendation for any further repair, left with new diff noise and ebrake overengaged, ( its an automatic.) told wash guy was responsible. They freed it but after brake damage done. Said wash guys been setting the ebrakes. They tried repairing the differential noise but gave up saying it could have been that way before. I'm having another dealer rebuild as told everything overtightened causing scoring. If there was damage they could have recommended fixing when opened it for the seals as it costs hundreds just to open. I'd recommend only for oil changes, no real mechanical service. More

Repeat failures April 2015, warning light that must see dealer or will not be able to restart. Took to dealer, had to order part. NOx problem. One week later have to April 2015, warning light that must see dealer or will not be able to restart. Took to dealer, had to order part. NOx problem. One week later have to take back for same warnings. This time replace catalytic converter. May 2016. Same warning. Take to dealer May 9 - have to order part for NOx. I call at 2PM next day for status. Replace part but warning does not go away. Now its 3:45 and don't know if it is going to be in the shop for yet another day. I have an appointment 2.5 hours away in the morning that I don't know if I should cancel or not. Would seem that if they had checked the 2015 records they might see the same thing is happening. More

Don't trust this dealership! I had issues with service every time I went there. Four visits and four failures by them. Service department is very unorganized. I live about 40 mile I had issues with service every time I went there. Four visits and four failures by them. Service department is very unorganized. I live about 40 miles away so I wait for my truck appointments. Supposed to have parts but inventory wrong, have to leave it or come back. Cannot do the job because the ONLY person with Chrysler password has left early, had to bring truck back a day after recall was done because the tech did not plug the airbag system back in after inspection and all the failure lights came on. The last time I left the truck overnight they did give me a loaner but damage was done to my truck bed cover ang I got numerous stories (not true) from the service manager trying to deny responsibility for it. So once they got my 40,000. They don't give a sh.t More

Transmition work done twice in 10 months I had a transmission problem that was covered under warranty, dealership did a quick fix that left me without a truck for two week and out of work als I had a transmission problem that was covered under warranty, dealership did a quick fix that left me without a truck for two week and out of work also, truck used for my business. 10 months later transmission broke again,only this time I'm out of warranty. Should of been fixed right the first time wile under warranty. Out of work this time for 3 weeks. Cost me $5200.00 to get my truck back. Would not ever buy a dodge again. Would not recommend this dealership. More

horrible& embarrassing put a sticker on with bald tires , laughed at me cause of the sound my jeep was making, taking several days off to have the sound fixed but never fixe put a sticker on with bald tires , laughed at me cause of the sound my jeep was making, taking several days off to have the sound fixed but never fixed , never do business again with them More

I felt that customer service was superior. At walk in and appt. service, I received a courteous and knowledgeable response from Andy Gibson. thank you appt. service, I received a courteous and knowledgeable response from Andy Gibson. thank you More

Andy is the best service representative I have met in more than 50 years of going to auto dealerships for repairs and service. He is personable, customer oriented, eager to make sure that everything is more than 50 years of going to auto dealerships for repairs and service. He is personable, customer oriented, eager to make sure that everything is done to the customer's satisfaction. My Dodge RAM transmission had failed in New Jersey, and been replaced with a rebuilt transmission there, which proved defective. Andy was totally responsive, and Ken worked hard to identify the problem, which wasn't simple since it occurred sporadically. Ken drove the car home at night for nearly a week since he needed to hear the slipping of gears when it happened. After nearly a week, he identified the problem, and the Herb Chambers Dodge replaced parts of the rebuilt transmission. They were determined to find the problem, fix it, and get us on our way. Andy and Ken clearly enjoy their work, and communicated that to us. I would rate them both a 10 on a scale of 1 to 10. You can quote me if you would like. Alan Schechter, Professor Emeritus, Wellesley College, Wellesley, MA 02482 More

I have now purchased 2 cars from Herb Chambers-Millbury and had both serviced here many times over the last 2 years. I would not and will not let any other dealer service my cars nor would I EVER! consider and had both serviced here many times over the last 2 years. I would not and will not let any other dealer service my cars nor would I EVER! consider buying from any other dealer again. I have always been treated with respect and in a way that shows me that my time and satisfaction matters to them more than my money. The service deptartment has always been thoughtful, as I am a full time worker and full time college student I do not have a lot of time to sit around waiting for my car. Trevor has always made sure my car was ready for me when they said it would be and that I have a place to do my homework or a car to get to work what-ever my needs were that day. I repeat, I will never go anywhere else to buy or service my cars again! More