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Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury - Service Center
Millbury, MA
369 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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369 Reviews of Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury - Service Center
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July 28, 2017
Oil change/tire rotation Made an appointment as I was waiting. Took an hour, which was reasonable. Always come here and as yet, have not had a problem, with service. Made an appointment as I was waiting. Took an hour, which was reasonable. Always come here and as yet, have not had a problem, with service. More
by Aceboy
Employees Worked With
Not sure who helped me....
July 27, 2017
Oil change, tire rotation, MPI Quick and painless. Wait was very short. I was very happy with the service and the speed of the maintenance. I will recommend this service to anyone. Quick and painless. Wait was very short. I was very happy with the service and the speed of the maintenance. I will recommend this service to anyone. More
by William Blankenship
Employees Worked With
Josh Beswick, Jonathan Bernier,, Tom Sanderson
July 27, 2017
Very friendly staff The service department is very friendly and respectful toward their customers. They completed the work that needed to be done in a timely manner and c The service department is very friendly and respectful toward their customers. They completed the work that needed to be done in a timely manner and covered it under their warranty. They were also able to give me a loaner vehicle so I could get to work. One improvement that could be made is keeping the customer updated on their vehicle. I had to call at the end of a business day to find out the repair that needed to be made on my vehicle after dropping it off in the morning. Other than that great service. Ken was great. More
by wtrisdale
Employees Worked With
Ken Brackley
July 27, 2017
Excellent experience Ken Brackley, the service foreman at Herb-Chambers Jeep Chrysler, is the best Jeep mechanic in New England and the reason I drive from 125 miles away Ken Brackley, the service foreman at Herb-Chambers Jeep Chrysler, is the best Jeep mechanic in New England and the reason I drive from 125 miles away to have my two Jeeps taken care of there/ More
by 1996Cherokeeguy
Employees Worked With
Ken Brackley
July 27, 2017
Service Went for an oil change/ routine maintenance and found there was a recall that was going to take 3 hrs. to do and was immediately offered a free rental Went for an oil change/ routine maintenance and found there was a recall that was going to take 3 hrs. to do and was immediately offered a free rental for the day until the vehicle repair was complete. Awesome experience. More
by Nancyles
Employees Worked With
July 27, 2017
Excellent Customer Service They had me in and out in no time at all. Very professional and courteous service. They even washed my truck before returning it to me. Outstanding They had me in and out in no time at all. Very professional and courteous service. They even washed my truck before returning it to me. Outstanding Service! More
by Jeff Kostrzeba
Employees Worked With
April 30, 2017
Damsels in Distress :-) My Jeep wouldn't start after pumping gas at the Charleton Service Center on our way to Cape Cod. We (me, my friend and my 113 lb. Golden Retriever) w My Jeep wouldn't start after pumping gas at the Charleton Service Center on our way to Cape Cod. We (me, my friend and my 113 lb. Golden Retriever) were towed to Herb Chambers in Millbury, MA, since it was the closest Jeep dealer. The service center was fantastic. Brett Coleman, the service manager, was so helpful and calm. He even offered us pizza while we waited since it was lunchtime and they had some extra in the shop area! Everyone made us feel so comfortable and welcome while we waited, even my dog. Brett squeezed our service in and they determined it was the battery. Within a couple hours, we were back on the road. I wish they were closer! I would definitely recommend bringing my car for service here. They are friendly, knowledgeable and explained the service provided and the reason for the problem. Thank you again to the service team at Herb Chambers/Millbury. You turned a nightmare road trip into a pleasant experience! More
by Gina B
Employees Worked With
Brett Coleman
April 03, 2017
Arrogant service manager I have been waiting for a response to my service complaint for months !! I was charged for a front end alignment when there was a hole in the front a I have been waiting for a response to my service complaint for months !! I was charged for a front end alignment when there was a hole in the front axel that You could put Your fist in !! They refused too work on my vehicle and sent me to Town fair Tire. All the nuts that were required to do alignment were rusted and stripped. How could they have aligned my front end ?? I am 77 years old and was told that I could no longer bring my vehicle too them for repair. The service manger said that the general manager was after him to stop working on older vehicles. Is this any way too treat a senior ?? I was treated very poor by the people at this dealership !! More
by flip9261
Employees Worked With
Joseph in service
January 21, 2017
Brand new 2016 Cherokee TH and visited service 8 visits I purchased my new 2016 Jeep TrailHawk at the end of August, within the first month I noticed a high pitched sound coming from the rear of the car whe I purchased my new 2016 Jeep TrailHawk at the end of August, within the first month I noticed a high pitched sound coming from the rear of the car when it was in gear. Brought it back to the dealership I bought the car at since it was new and the dealership closer to my house would not service the car since I did not buy it there. Drove the hour to the dealership for an appointment, after waiting in the comfortable waiting area, was told the part had to be ordered. Came back two weeks later for the repair. Took a few hours. A month late, brought car in for 4WD need service light went on. I assumed it was related to the first service. Had to come back after part ordered, received a loaner car, returned 2 days later. Within a week the 4WD service light came back on. Dropped car off on a Friday, received a loaner car. When I picked my car up, my gas light was on. I found this annoying since I have driven numerous times over 50 miles to get to the service center on a band new car, and the 3 times I had a rent-a-car I had to put gas in them so why couldn't they replace the gas they used to check out the car. In addition, on the last visit, I requested to talk to the general manager who was not there so I settled on the Head Sales manager. After waiting over 10 minutes and being told it would be another 10 minutes before he would be available I walked out. Now the high picked noise from the rear is back. I don't want to make an appointment without speaking to someone first. I have tried talking to service and I have been disconnected a few time. When I do leave a message no one calls back. Don't think they want to deal with the lemon of a car they sold me. My advice is: ALWAY BY A CAR CLOSE TO HOME because my Jeep has given me nothing but problems and was not worth the money. More
by broken
Employees Worked With
Brett Coleman
November 16, 2016
Durango Brake Booster Recall They update the brake booster with a kit last year. The brake booster failed on 11/10/16, I had a brand new master cylinder installed from my mechanic They update the brake booster with a kit last year. The brake booster failed on 11/10/16, I had a brand new master cylinder installed from my mechanic 1 day before I brought it to Herb Chambers. The service department said that the master cylinder was leaking into the brake booster so they can't replace the booster under the recall. I had the car towed back to my mechanic and he said they broke the new master cylinder that made it leak into the brake booster. He can't return the master cylinder because it looks likes they used a pare of pliers and hammer on it. Herb Chambers said I need a new master cylinder and brake booster. Stay away from there service department because they are dishonest. It's about $$$$ not the service. PS I was going to trade in my 2007 ram for a new one but I can't trust Herb Chambers. In 1999 I bought a new Ram there and had a problem with a sales person. I never done business with them until now and there is always something with them. I'm going to a different Dodge dealer. More
by Qwest
