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Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury - Service Center

Millbury, MA

4.7
357 Reviews

357 Reviews of Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury - Service Center

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August 23, 2017

Ball joint installed. This dealership replaced my right front ball joint in July 2017. On August 21, 2017 while driving, my right front tire came off my car. It was towed t More

by Fran Flynn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charlie Thibault
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Coleman
August 20, 2017

oil change and sticker Service department was as usual very courteous , professional and respectful. I was kept up to date on progress . Waiting area was welcoming and More

by Viking68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bret
Aug 21, 2017 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you so much for your feedback and recommendation! Best, Doug Magliozzi, General Manager

August 13, 2017

Good service just need to double check Stopped by without appointment and they fit me in, thank you! Had a minor issue that needed to be re-fastened but the noise is still there so work no More

by Briansbbq
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Brackley
Aug 14, 2017 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

I'm sorry to know that the noise is still occurring. At your convenience would you mind reaching out to our service director, Charlie? We'd like to check and make sure it's correct. Best, Doug Magliozzi General Manager

August 13, 2017

Service department is outstanding While I mostly only have my oil chained the service department is always courteous, professional and welcoming. The service area is comfortable, has w More

by Joejeep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bret and Josh
Aug 14, 2017 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you, Joe! Your honest opinion can be an invaluable reference for other customers who are searching for a service location, for this reason we really appreciate the time that you have taken sharing your experience here on DealerRater. We value your business and we hope to see you again. Best, Doug Magliozzi, General Manager

August 12, 2017

Service Great service. They found some things wrong with my Jeep and it was covered under warranty, they did excellent work as usual, always good service and More

by UCONNSteph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember
Aug 14, 2017 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thanks so much! Our top priority is delivering flawless customer service. It's so nice to know that our service crew was able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this wonderful review and we look forward to seeing you again in the future! Best, Doug Magliozzi, General Manager

August 09, 2017

Routine service check No problems. Usually good service. Have been bringing cars bought at Latti Farm Road for for the past 5 years. Five more words: T Y More

by Deeg
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett
August 07, 2017

Always great to deal with A pleaser to deal with always there to help let you know about repairs before doing job and price of job great to deal with More

by Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Thibault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Brackley
Aug 07, 2017 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you, Joe! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. I'm so pleased Ken and Charlie were able to do exactly that. Thank you again and we look forward to working with you again in the future! Best, Doug Magliozzi, General Manager

August 02, 2017

Always on top of their game . In and out in a timely manner. They keep me up to date on bulletins and recalls. The only thing that would make it better is if they would hire More

by Denise Jette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Brackley
Aug 03, 2017 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Denise, I sincerely appreciate you posting such kind words regarding your experience with Ken! I will be certain to share your encouraging words with him, as I know he'll appreciate the kind sentiment. Thank you and we look forward to serving your automotive needs in the future! Best, Doug Magliozzi, General Manager

July 28, 2017

Oil change/tire rotation Made an appointment as I was waiting. Took an hour, which was reasonable. Always come here and as yet, have not had a problem, with service. More

by Aceboy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure who helped me....
Jul 28, 2017 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for your business and we look forward to assisting you with your future service needs! Best, Doug Magliozzi, General Manager

July 27, 2017

Very friendly staff The service department is very friendly and respectful toward their customers. They completed the work that needed to be done in a timely manner and c More

by wtrisdale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Brackley
Jul 28, 2017 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for sharing your experience with us. I appreciate your feedback and will discuss the follow-up process with our team. We're always looking for ways to improve and your feedback is valuable. Thank you again and please let us know if there is anything we can assist you with in the future. Best, Doug Magliozzi, General Manager

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