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Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury - Service Center

Millbury, MA

4.7
357 Reviews

357 Reviews of Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury - Service Center

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March 26, 2018

Great efficient service repairs. Your Service Manager Charlie Thibault is the greatest manager and knows how to deal honestly with customers who know very little about cars repairs .I More

by joseph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Thibault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Thibault
Apr 23, 2018 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you so much for your recommendation! I am pleased to know that Charlie made your experience such a positive one! Best, Doug Magliozzi, General Manager.

March 22, 2018

1996 Cherokee service Rich Scherer, the service representative, does a professional and efficient job coordinating the maintenance work done on the car, which has 384,000 More

by 1996Cherokeeguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Scherer
Apr 23, 2018 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

That is great to hear! Pleased to know that Rich is able to provide you with such great service! Best, Doug Magliozzi, General Manager.

March 11, 2018

Always Great Herb Chambers Jeep in Millbury is always consistent, staff is friendly and they genuinely want to do a great job. We’ve never had a negative experien More

by MikeR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Thibault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard in Service helped me and us not listed
Apr 23, 2018 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you so much for your 5-star review Mike! Best, Doug Magliozzi, General Manager.

February 24, 2018

Service Department I purchased my Jeep from Herb Chambers Millbury in 2010 and have gotten regular service ever since. I am always very happy with the service departmen More

by Adam Hanks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie Berger
Feb 26, 2018 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you, Adam, for your compliments to our service team! Best, Doug Magliozzi, General Manager

December 20, 2017

Simple oil change - left my oil 3 quarts low - You will not find a more unqualified service department anywhere. My 2016 vehicle (Purchased at Herb Chambers RAM in Millbury), exactly 1 year old More

by mpj2206
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Doug Magliozzi
Jan 30, 2018 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for taking the time to provide this feedback. We understand that you had a less-than-positive experience while working with our dealership and we'd like to apologize to you for that. As a Herb Chambers dealership, we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied. Clearly, we did not deliver on that goal with your visit. We will share this feedback with management. Again, our apologies.

November 30, 2017

Great to Buy from and for Service During my and my wife's cars warranty periods I had zero issues with getting service (Jeep & Fiat). They were quick, very thorough, and never let us More

by Stephen Rousseau
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabriella & Joshua
Dec 01, 2017 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thanks so much for leaving us a review, Stephen! We'll be sure to tell Gabriella and Joshua what a great job they are doing! Many thanks and happy driving! Best, Doug Magliozzi, General Manager

November 24, 2017

Repeat customer The service department is what keeps me a repeat customer for purchasing my new Jeep. I got a little better deal elsewhere, but chose to stay with Her More

by Sheila D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Walsh
Nov 24, 2017 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you, Sheila! It is a pleasure to read about your buying experience with us. Our top priority is delivering flawless customer service. It's so nice to know that Michael was able to provide you with such a positive experience. Thank you for taking the time to write this wonderful review and we look forward to seeing you again in the future! Best, Doug Magliozzi, General Manager

November 22, 2017

Thank you. Very happy to know that CC stands behind their product. Front fender rusted through rom inside. Chrysler Corp stood behind their rust thru warranty. More

by Jeff D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Thibault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriella
Nov 24, 2017 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you, Jeff! I really appreciate your feedback on working with our service crew. We value your business and look forward to the opportunity to serve your automotive needs for many more years to come! Thank you for sharing your story. Best, Doug Magliozzi, General Manager

November 20, 2017

Over charged I went in with tire pressure light. I was charged $140 to put air in my tires. Still have no answer to why my light stays on. Very poor service More

by Redsox12!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charlie Thibault
1.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor Wentworth, Andrew Gibson, Ken Brackley
Nov 27, 2017 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

I’m disappointed to hear that you were not satisfied with your visit. We value transparent communication, and I’m sorry to hear this is not what you received. We look into this matter at once and follow up with you.

November 19, 2017

service warranty work. wheel replacement no issues everything went as expected. waiting room was stocked with fresh coffee and fresh pastry and current daily newspapers. no ther comments are More

by ike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Magliozzi
Nov 19, 2017 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for taking the time to share your experience with us! We appreciate your business and have a great Thanksgiving! Best, Doug Magliozzi, General Manager

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