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Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury - Service Center

Millbury, MA

4.7
357 Reviews

357 Reviews of Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury - Service Center

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July 12, 2021

I had a good sales experience. My service experiences are just ok—- nothing special. You’d expect the dealer repair to be more expensive than an independent— that’s fine; but I’d expect it to be at a hi More

by Kevin30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Thibault
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2021 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

We appreciate your honest feedback and hope to see you in the future to provide five-star care next time. Please don't hesitate to reach out to our team to discuss your concerns! Thank you! - Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury

July 08, 2021

This review is based on my second time purchasing a vehicle from Steve and I can assure you, it won’t be my last. He’s wonderful to work with - very knowledgeable, responsive and helpful. This time a More

by AHank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Blackmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Lachina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for the glowing review and continued support! We're so glad Steve and David made this a memorable experience for you again, and we look forward to helping you in the future! - Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury

May 29, 2021

This is the second time the air cleaner was left open. The last time they said it was a muffler leak. Now one day after oil and filter service the engine light is on. My trust in the service dept.is begin More

by Bernsmoy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Thibault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

We're sorry to hear about this experience. We appreciate your input and will address these concerns with our team. Please reach out to me so I can hear more about this situation and help provide a better experience next time. Thank you, Paul Santosuosso - General Manager - psantosuosso@herbchambers.com

May 03, 2021

Just finished my fifth oil & filter change at this dealership and it couldn't have gone more smoothly. Also have a filter changed and tires rotated. All done in an hour and fifteen minutes while I w More

by Eman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Thibault
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for your confidence in the Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury team! We greatly appreciate your business and look forward to your next visit!

April 16, 2021

Love this dealership.They always go above and beyond in Love this dealership. They always go above and beyond in sales and service. Im a LIFER!! Thankyou team at herb chambers millbury Sincerely Micha More

by Gutterman
Recommend Dealer
Yes
Employees Worked With
Charlie Thibault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2021 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

It's such a wonderful feeling reading this review! Thank you so much, Michael! Your review has made our day and we love to hear our team has continued to provide great service to you! We look forward to seeing you again! - Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury

April 16, 2021

Needed to replace my drivers side mirror. It had to be ordered. Wasn’t expecting to come for several weeks, but Mark stayed on top of it and came in early. He called me right away and set up an appointmen More

by Batesy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark T
Apr 16, 2021 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

We are so glad that Mark and our team at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury could help keep your car safe! Thanks for the review!

April 15, 2021

We had issues with our radio on a vehicle we lease. They fixed it and the next day it wasn’t working again. We brought it back in and they gave us a brand new car to drive while they fixed ours. It took a b More

by Tinabrabbs4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark T?
Apr 16, 2021 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for the wonderful review! It makes us so happy to hear we've solved the issue with your radio and made you feel at ease during the process! We appreciate you taking the time to come see us and we look forward to providing more five-star experiences in the future! - Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury

March 26, 2021

Unbelievable great service Great turnaround time Unbelievable great service Great turnaround time Professional staff Ultimate experience Will continue to have my vehicle serviced at HC Loo More

by brwalker2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
Apr 15, 2021 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

brwalker2012 - We sincerely appreciate the time it took for you to write this great review about our team! Our number one goal is providing an exceptional customer experience. We're so happy to know that this was achieved with you during your visit. We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future! - Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury team

March 21, 2021

Great experience everyone was friendly and helpful from the service writer to the GM. They Got my truck in and out of service fast. The place is very clean. More

by J.dowd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Thibault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Demaio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Santosuosso
Apr 13, 2021 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

J.dowd - Thank you! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. We're so pleased our team was able to do exactly that. Thank you again and we look forward to working with you again in the future! - Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury team

March 13, 2021

Was a bit early for my 8AM oil change appointment....ran into Mark at the Service Dept door. He welcomed me inside and began the check in process immediately. I mentioned a concern with suspension that he More

by Kathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark ????
Apr 01, 2021 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Kathy - Thank you so much for your kind words and we truly appreciate the opportunity to earn your business! Mark is such an asset to our sales team and we're so glad you had the opportunity to work with him. His ability to connect with customers, product knowledge, and friendly personality make him an irreplaceable member of our team. We will be sure to pass along this great feedback. Thank you for your business and we hope to have the opportunity to work with you again! - Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury team

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