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Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury - Service Center

Millbury, MA

4.7
375 Reviews

375 Reviews of Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury - Service Center

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June 03, 2023

The service department has been great! Have had a couple of problems with my one year old Jeep Wrangler but they have been super! Communication is so important and Chelsea has let me know More

by Tmichnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea
Jun 07, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

We're happy to hear about your positive experience with our service team! We understand the importance of communication and we're glad Chelsea kept you in the loop with your one-year-old Jeep Wrangler. Thank you for taking the time to share your feedback! We look forward to seeing you again soon! - Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury

May 31, 2023

Very much on time with the service and Brandon was very polite and got the job done very professional and quickly More

by Hafftyfg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon five stars
Jun 05, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

We strive to provide timely and professional service here at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury, so we're thrilled to hear that Brandon met those expectations for you. Thank you for taking the time to share your positive experience with us. We appreciate your business and look forward to serving you again in the future!

May 30, 2023

Adam was very helpful. he kept me inform. he explain things to me. there was a problem with my car they had to order the part he let me he would call me when it can in. he More

by candparcheryarchery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
May 31, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for sharing your review! We're happy that Adam provided you with excellent communication! We look forward to working with you again at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury!

May 25, 2023

Fifteen words,? I only need one word "Awesome" Chelsea is a pleasure to work with. The work was completed in short time. More

by gsantucci451
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea
May 26, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for taking the time to share your experience working with Chelsea at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury! We look forward to seeing you next time!

May 17, 2023

Chelsea was very polite and Professional. She got me in right away took care of my problems with my Ram and I couldn't have been happier thanks again. More

by Hoffa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Waugh
May 19, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

We're grateful for your review, Hoffa! Our team is thrilled to know Chelsea provided polite and professional service, taking care of the issues with your Ram quickly. We hope to see you again in the future for any automotive needs you may have! Thank you! - Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury

May 11, 2023

I was very disappointed after I was told that to check a small issue with my car will cost me $165 , without even mentioning how much it will cost to fix( the car engine doesn’t stop running at the red ligh More

by Vladas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam
May 19, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Vladas, we apologize for the frustration you experienced. While we do value quality service, we understand that our prices need to be reasonable and competitive as well. That being said, the lack of transparency in pricing and repair is not what we aim for. We would like to make things right by you - please give us a call so that we can work out a solution together. Thank you, Paul Santosuosso - General Manager - psantosuosso@herbchambers.com

May 19, 2023 -

Vladas responded

It is not the cost of fixing the car. It should not be costing me money to plug into the computer to tell me that it is nothing wrong with the car. I do not mind to pay for the repair and diagnostic if it is needed.

April 26, 2023

Chelsea and the Herb Chambers staff were friendly and informative! I l will only be using Herb Chambers in the future for all my Jeep service! More

by sjscavone41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Waugh
Apr 27, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for giving Chelsea & the Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury team an opportunity to earn your business! We appreciate the kind review and look forward to seeing you & your Jeep again next time!

April 20, 2023

Chelsea in the service department is great to work with. She is very customer focused and an asset to the Herb Chambers organization. More

by Northslope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Waugh
Apr 24, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for the kind review! We certainly consider ourselves lucky to have Chelsea on our team and we'll be sure to share this fantastic feedback with her. Take care and thanks again for your support, from all of us here at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury!

April 19, 2023

I left my 2019 Dodge Ram at Herb chambers mil bury (I purchased it there) on 2 separate full days because truck was misfiring & an issue w a window. Neither was even diagnosed much less fixed during this More

by Marc
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon in service
Apr 21, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for the review, Marc. I'm sorry to hear about the lack of communication from our team and would like the opportunity to discuss this situation with you in greater detail. If you could please contact me directly at your earliest convenience, it would be very much appreciated. Thanks again, Paul Santosuosso - General Manager - psantosuosso@herbchambers.com

April 13, 2023

Extremely courteous and professional. I’ve used the services on multiple occasions and plan to purchase a car with them in the near future. More

by Ewatson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Thibault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for trusting the Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury team with your automotive needs! We're grateful for your support and look forward to assisting you with your next vehicle purchase. Take care!

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