Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury - Service Center

I left my 2019 Dodge Ram at Herb chambers mil bury (I purchased it there) on 2 separate full days because truck was misfiring & an issue w a window. Neither was even diagnosed much less fixed during this purchased it there) on 2 separate full days because truck was misfiring & an issue w a window. Neither was even diagnosed much less fixed during this time.I had been dealing w Brandon in service & he advised he would call in a couple days when a loaner vehicle was available, he never called. After a week I called & spoke w him early in the week, he promised he would have a loaner vehicle available & would schedule an appointment w me when he called back at the end of that same week. . That was 3 1/2 weeks ago & I still haven’t heard from him. I have never left a review for anything but I’m so frustrated I had to. I DON’T RECOMMEND THIS DEALERSHIP FOR SERVICE & now I would never purchase here again!! More

Ease of check-in was nice. Mobile check-in was offered but I checked in myself. Service person was helpful and courteous. I was kept abreast of progress of work on vehicle wh Mobile check-in was offered but I checked in myself. Service person was helpful and courteous. I was kept abreast of progress of work on vehicle while I was waiting in waiting lounge. Facility was clean, bathrooms were clean and hot/cold beverages were available for guests waiting for their vehicles. Overall good experience. 👍 More

Extremely courteous and professional. I’ve used the services on multiple occasions and plan to purchase a car with them in the near future. I’ve used the services on multiple occasions and plan to purchase a car with them in the near future. More

Efficient, professional and courteous service. Chelsea handled all communications and face to face interactions with ease. Chelsea handled all communications and face to face interactions with ease. More

Very in responsible did not let me know when my jeep was ready took very long and scratched my hood. No answers! ready took very long and scratched my hood. No answers! More

Service department is awful. Cant seem to fix anything right the first time. Same issue occurred three times and on the third time i get the response “ sorry nothing we can do no Cant seem to fix anything right the first time. Same issue occurred three times and on the third time i get the response “ sorry nothing we can do now”. Service writer filled me with incorrect information then proceeded to tell me the part was already replaced… but then couldn’t provide me with any service history showing me it was replaced? So he just made an assumption and told me to pound sand for a lack of better words. Filed a complaint with Ram customer care. Will go to another dealership. UPDATE: Truck went to different dealer, Confirmed that the PART WAS NEVER REPLACED, and they are going to be doing the correct repair that Herb Chambers said they cant help me with. Get your vehicle serviced else where. Avoid Service Writer- Adam Parker. More

AlthoughI was unable to make an appointment on line or by a phone call back a quick visit to the service department scheduled me in within a week. All issues were taken care of quickly during my appointment a phone call back a quick visit to the service department scheduled me in within a week. All issues were taken care of quickly during my appointment and they were able to take my truck earlier than scheduled. Thank you! More

Excellent service . Very polite service advisor. I have never had a problem with this dealership in the 18 years I've been going there! Very polite service advisor. I have never had a problem with this dealership in the 18 years I've been going there! More

Overall dealership is courtesy and welcoming. Great staff, very responsive, takes time to listen to concerns and responds with politeness Great staff, very responsive, takes time to listen to concerns and responds with politeness More

Easy in and out service washed and cleaned waiting area clean and comfortable friendly service representatives clean and comfortable friendly service representatives More