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Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury
Millbury, MA
1,084 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,084 reviews
November 15, 2014
The Best of the Best I can't begin to say Thank you enough to Mike Nicoletti and AJ for helping me out this week. True story people....I lost my company car after 20 year I can't begin to say Thank you enough to Mike Nicoletti and AJ for helping me out this week. True story people....I lost my company car after 20 years of having that benefit. Not sure what to buy....make/model/price point etc, I stressed out for three days. I shopped on line endlessly and found the make and model I wanted. My dream car...Challenger. With a few bumps in the road, my credit less than perfect I went to a Dodge dealer and drove the Challenger. Within a few minutes I was told that the terms I was requesting could not be accomplished. So I started to re think the whole idea. Then I called Mike!!! Within one hour...he called me with the best price, and had an approval that was well in my budget. He found my dream car at another dealership, offered to go get it...and within 24 hours...I have the car of my dreams, color, options, payment, all of it. It was magic! Upon arrival, the whole staff treated my like royalty, and my car was out front ready to go. The entire experience was just un believable and I couldn't be happier. I say this with the utmost gratitude. They never once judged me or made me feel less important because of my past credit history, and he went so far above and beyond to make sure I was taken care of, I'll recommend HIM and the entire staff to Herb Chambers. Thank you Mike....Your the best!!!! More
by harleyakees
Employees Worked With
Mike & A.J.
November 08, 2014
bad experience new car purchase Purchased a new vehicle with tiny dime size dent in rear quarter that was agreed to be repaired and had to bring it in three times because the repair Purchased a new vehicle with tiny dime size dent in rear quarter that was agreed to be repaired and had to bring it in three times because the repair was so bad car ended up half painted and poorly painted. No response from any type of management after multiple attempts. Once the purchase is made they don't care about there customers. Will not do business with them on my next purchase. More
by WDjeep
Employees Worked With
Claude
November 07, 2014
Wow!!! Couldn't be more pleased!!! A+++ I purchased a 2015 Jeep Wrangler Willy yesterday and I have NEVER been treated as well as they treated me at this dealership. No games, no BS, no lies I purchased a 2015 Jeep Wrangler Willy yesterday and I have NEVER been treated as well as they treated me at this dealership. No games, no BS, no lies. Straight talk, amazing customer service, very comfortable purchasing experience. Don't go anywhere else for your next vehicle!!! Their internet manager Julie was OUTSTANDING!!!! Also, my salesman Tom was awesome! He helped me to get exactly what I wanted and made it a smooth and hassle free car buying experience. Also, their sales manager AJ was a total straight shooter who walked me right through the process and made everything completely transparent, no nonsense, no games. He and his staff at Herb Chambers Jeep of Millbury not only sold me a Jeep, but made me a customer for life. No joke. Don't waste your time with other dealers who will play games, lie to you and take you for all you are worth. Go to HC Jeep in Millbury and be treated like you should be. Fair, honest, reliable. More
by JohnB!!!
Employees Worked With
Julie Dube, Tom Sanderson, AJ Rossetti
August 23, 2014
Great and awesome experience The team at Herb Chambers were great. Mike Jenks and Mike Nicoletti helped me get an upgraded truck so I can pull my camper. I got a wonderful trade The team at Herb Chambers were great. Mike Jenks and Mike Nicoletti helped me get an upgraded truck so I can pull my camper. I got a wonderful trade in price with no rollover! Thank you all so much for your help Randy C More
by Shayna clapper
Employees Worked With
Michael Jenks and Mike Nicoletti
August 10, 2014
Hassle-free, great inventory and easy process! We went to the dealership knowing exactly what we wanted, and what we were worried about was the level of stock. We had already visited three other de We went to the dealership knowing exactly what we wanted, and what we were worried about was the level of stock. We had already visited three other dealerships (different companies) and noticed that if we wanted to act fast on our purchase, we were running out of luck. However, when we started looking at the different options, level of packages, etc., at Herb Chambers, we were pretty psyched. Michael Jenks is a well-informed car professional. And, above this, he knew a TON about Jeep Wranglers, and made it easy to deal with since we had probably done about 30 hours of research before we arrived. Michael made the process smooth, didn't try to scam us, and told us how and when to choose the right package. He sat with us after the car was ready and made sure we knew how to operate the top (both the hard top and the soft top) and told us he'd even swing by and give us a hand in taking the car back for a registration sticker if we needed it based on our schedules. That's way above and beyond. Pretty damned awesome. Not to be forgotten is the GM, Doug Magliozzi. He personally got us hooked up with Mike, made sure he oversaw the process and even went as far as to help evaluate the trade in. Killer experience all around. More
by kl26
Employees Worked With
Michael Jenks
August 07, 2014
Great experience The team at herbchambers in milbury. Made my purchase of a used car very easy. The guys worked with me till we could all agree and got me what I want The team at herbchambers in milbury. Made my purchase of a used car very easy. The guys worked with me till we could all agree and got me what I wanted. Mike jenks. And mike Nicolette were great. And I would like to thank those guys and the team in milbury. Thanks and I will do business with this dealer in the future More
by Secord1
Employees Worked With
Mike jenks
July 31, 2014
Mike Nicoletti My experience with your facility began on July 11th at 10:30am with a wonderful and oh so helpful gentleman named Tom Mulcahy. As a three peat custome My experience with your facility began on July 11th at 10:30am with a wonderful and oh so helpful gentleman named Tom Mulcahy. As a three peat customer I thought it would be in my best interest to "stick to what I know" Mr. Mulcahy assisted me in my decision to purchase my Dodge Dart. I completed all the required paperwork (so I thought) and explained to Mr. Mulcahy that my credit was not as desirable as one would like, at which time Mr. Mulcahy informed me that he would do his best to assist me in this purchase. And so it began: (Monday July 14th) I was asked for several pertinent documents to be forwarded to the dealership as it's "a new bank and we've never dealt with them" I completely understood and complied with this request. On Tuesday MIKE NICOLETTI had Mr. Mullahs call me to inform me that "we are still waiting for the bank to fund the car" ( ok, I get it). At 12:25pm I was called again by Mr. Mulcahy asking for more required paperwork and again I supplied it and again I understood. This was the last and final time I was called or contacted in any way by your dealership. Any and all communication was initiated my phone calls that I made. Each time still speaking to a very pleasant Mr. Mulcahy. After this date of July 14th I called the dealership a total of 19 TIMES!!!! Not once hearing from MIKE NICOLETTI, NOT ONCE!! It wasn't until I visited (against my better judgement) the dealership on July 22nd and had the unpleasant experience of finally meeting MIKE NICOLETTI. I inquired about the goings on with the car to which he responded in a very matter of fact, you're bothering me type attitude "I told you Beth, I would have the car ready for you on Friday" I explained to him that I would appreciate that as I had to leave for Canada for a funeral on Friday. To which he said " yeah yeah I'm on it" On Thursday 7/24 I received a call from the bank with a few questions (again, I get it and understand) I then ask this nice gentleman "what could possibly be the hold up with this car, I've never had an experience like this before" he replied "oh there's no delay, I just received the paperwork from the dealership yesterday" YESTERDAY???!!!!!!! Still never hearing from MIKE NICOLETTI, I did receive calls from 1) Mr. Mulcahy (again) 2) my insurance company many times who in conjunction with a very nice woman Crystal from your dealership who was very pleasant and helpful and at this point sympathetic to my plight. On Friday 7/25 I arrived at the dealership at approximately 1:00pm (keep in mind MIKE NICOLETTI assured me that HE would have the car ready for me. Guess who was off that day?????? Yes------- MIKE NICOLETTI. Poor Mr. Mulcahy this man did his job over and above. He did MIKE NICOLETTIS leg work, phone calls, and apologies etc etc. Had it not been for Mr. Mulcahy I certainly would've taken my business elsewhere. I assure you I will NOT return to shop at Herb Chambers again. Having served the public myself for some 36 years I know exactly how to treat my guests. MIKE NICOLETTI is a disgrace to your company. He has absolutely NO respect, NO regard, lacks people skills, and is the most unprofessional man I have ever come across. I would certainly like to think that you would take the time to investigate this horrific transaction. Had ONE phone call been made by him, perhaps this would've ended on a much better note. I signed for this car on July 11th and picked it up on July 25th, keep in mind MIKE NICOLETTI made not ONE phone call. I hope to hear from you regarding this matter as I would be happy to discuss this further. Sadly, A very unhappy, three peat customer Elizabeth M. Doyle 25 wabash Ave Worcester, Mass 01604 508 847 2969 More
by Kyle052302
Employees Worked With
MIKE NICOLETTI
July 20, 2014
Great People! Morgan from the BDC is very helpful! She is polite and professional. She accommodated my schedule and was prompt in answering all of my questions. She Morgan from the BDC is very helpful! She is polite and professional. She accommodated my schedule and was prompt in answering all of my questions. She even helped me on her day off! Would recommend this dealer to anyone! More
by Ryan Eschbach
Employees Worked With
Morgan Ferguson
July 12, 2014
Big Thanks to Mike N. and Andrew L. Mike and Andrew, Just a quick shout to express my thanks on a great transaction today. I had inquired about the 11 RX 350 with Mike Nicoletti earl Mike and Andrew, Just a quick shout to express my thanks on a great transaction today. I had inquired about the 11 RX 350 with Mike Nicoletti earlier in the day. When I arrived, the vehicle was clean, pulled aside, and had sufficient gas for a test drive. Mike and Andrew were informative, professional and courteous throughout the whole process. At no time did I feel any pressure. The vehicle was sold to us at a great price, and I have no hesitation to send friends and family to Mike and Andrew over at Chambers Chrysler Jeep Dodge in Millbury. Thanks again for all your help! More
by christianlew
Employees Worked With
Mike Nicoletti, Andrew Lemovitz
June 23, 2014
Great Dealership My Wife and I bought a new Jeep Patriot this week. Claude Lemoine did a great job helping us choose the right vehicle for our budget and answering all My Wife and I bought a new Jeep Patriot this week. Claude Lemoine did a great job helping us choose the right vehicle for our budget and answering all of our questions.Mike Nicoletti did a fantastic job getting us financed, not an easy task, and getting the Jeep ready in our time frame. They did an amazing job and would highly recommend them! More
by DavePurinton
Employees Worked With
Mike Nicoletti Claude Lemoine
